T-Mobile’s Home Internet Backup plan is an affordable solution to keep cable or fiber customers connected during outages from their primary internet service provider. It comes with 100 hours of data a month and automatic connection, so if your primary Wi-Fi connection goes down, Backup turns on automatically to keep your devices connected without interruption.

Home Internet Backup comes with a Gateway included and takes just minutes to install. Keep your gateway plugged in and when your primary internet connection goes out, your internet can automatically switch to your Home Internet Backup Wi-Fi connection until your primary provider is back up and running.

Once you use your 100 hours of monthly full speed data, you’ll stay connected at speeds of up to 600 kbps until your plan resets on the first day of your next billing cycle. Home Internet Backup is intended for use only as a backup in the event of a separate, primary internet provider outage.

No, unused hours can’t be carried over to the next month.

You can always see how many hours you’ve used in your current billing cycle right from your Home Internet Overview tab in T-Life. 

To view historical usage, log in to T-Life, navigate to your Home Internet Overview tab, and tap “See Backup history.” There, you’ll find your Backup usage details for the past three months, all in one place.

You can upgrade your Home Internet Backup plan to a T-Mobile Home Internet plan by calling Customer Care. Check to see if T-Mobile Home Internet is available at your home here - https://www.t-mobile.com/home-internet/eligibility

No problem! The gateway can stay plugged in and on and will only automatically connect if an outage occurs. Home Internet Backup is intended for use only as a backup in the event of a separate, primary internet provider outage.

Home Internet Backup is for T-Mobile Fiber customers or people with an existing primary internet provider who need a backup connectivity solution for when their primary internet provider has an outage or connectivity goes down.

Home Internet Backup gives 100 hours of data and a gateway included for $20 per month with AutoPay.

You can check your usage at any time in T-Life or your MyT-Mobile Account.

You will receive notifications via email when your Internet gateway is at 80% and 100% of usage. You can also easily check your usage any time in T-Life or your MyT-Mobile account.

Your 100 hours will reset on the first day of your new billing cycle.

Yes, as long as your gateway is already set up, you can use T-Life to manage your Backup plan from wherever you are.