T-Mobile Internet app
The
Log in to get started
- Make sure you're connected to the gateway over
Wi-Fi and open theT-Mobile Internet App.
- Enter the administrator password, then select Log In.
- If you don't see a password field, choose Already setup? Log in first.
- The default password can be found on the back label of the device.
- If you forgot your password, select Forgot password and follow the on-screen steps.
To log out...
At the bottom of the screen, select More > Logout.
Set up your gateway and network
If you're just getting started with
View and manage your settings
Identify your Internet line number
Your Internet plan will have an associated line number. To find this number:
- Log in to your
T-Mobile Internet app. - On the Home tab, view the line number under Internet line number.
Set and manage a schedule
The Manage Schedule option allows you to set a schedule for when your devices are able to connect to the network.
- At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
- Choose a device to view or adjust the following settings:
- Select the Connected / Disabled switch to manually turn a device on or off.
- Select Manage Schedule and schedule blocks of time to disable a device.
- Choose the + icon to add a new disabled time period.
- Choose Schedule Options if you want to clear the schedule, or you can temporarily disable it by selecting STOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
- Once a device is on a schedule, it can't be blocked.
View device & connection info
Connection and usage
- You can find this information on the Home screen in the app.
- The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
- You'll also see your signal strength.
Connected devices
- At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
- Choose a device, then select Device Information to see these details:
- Connection type (
Wi-Fi or Ethernet) - IP address
- MAC address
- Connection type (
Gateway
Select More > Gateway information to view these details:
- Firmware version
- IMEI
- IMSI
- ICCID
Restart your gateway
- At the bottom of the screen, select More > Restart your gateway.
- Select Restart gateway now and wait for the device to restart.
For additional steps, check out T-Mobile Internet app tutorials!
Need help?
Our Troubleshooting guides can help fix the most common