T-Mobile Internet app

The T-Mobile Internet app lets you access your gateway, check your usage, adjust some settings, and so much more!

Welcome to the T-Mobile Internet app

You can view and change gateway settings and Wi-Fi network management options in the T-Mobile Internet app.

You must be connected to your gateway through Wi-Fi to access and change settings. Only one device may be able to use the app at a time.

A screenshot of the T-Mobile Internet app

Log in to get started

  1. Make sure you're connected to the gateway over Wi-Fi and open the T-Mobile Internet App.
  2. Enter the administrator password, then select Log In.
    • If you don't see a password field, choose Already setup? Log in first.
    • The default password can be found on the back label of the device.
    • If you forgot your password, select Forgot password and follow the on-screen steps.

To log out...

At the bottom of the screen, select More > Logout


Set up your gateway and network

If you're just getting started with T-Mobile Internet, check out our tips to find the best place for your gateway and set up your network name and password using the T-Mobile Internet app.

View and manage your settings

Identify your Internet line number

Your Internet plan will have an associated line number. To find this number: 

  1. Log in to your T-Mobile Internet app.
  2. On the Home tab, view the line number under Internet line number. 

Set and manage a schedule

The Manage Schedule option allows you to set a schedule for when your devices are able to connect to the network. 

  1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
  2. Choose a device to view or adjust the following settings:
    • Select the Connected / Disabled switch to manually turn a device on or off.
    • Select Manage Schedule and schedule blocks of time to disable a device.
      • Choose the + icon to add a new disabled time period.
      • Choose Schedule Options if you want to clear the schedule, or you can temporarily disable it by selecting STOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
      • Once a device is on a schedule, it can't be blocked.

View device & connection info

Connection and usage

  • You can find this information on the Home screen in the app.
  • The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
  • You'll also see your signal strength.

Connected devices

  1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
  2. Choose a device, then select Device Information to see these details:
    • Connection type (Wi-Fi or Ethernet)
    • IP address
    • MAC address


Select More > Gateway information to view these details:

  • Firmware version
  • IMEI
  • IMSI

Restart your gateway

  1. At the bottom of the screen, select More > Restart your gateway.
  2. Select Restart gateway now and wait for the device to restart.

Enable band steering / Separate 2.4GHz and 5GHZ networks

The 5G gateway is pre-configured with a single Wi-Fi network, which functions on both 2.4 GHz and 5GHz frequencies and supports intelligent band steering.

  • 2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds. 
  • 5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.

Some older devices and smart devices only connect to a Wi-Fi network using 2.4GHz frequency. For these devices, use the T-Mobile Internet app to set up separate networks. Check out our Tutorial for steps to create additional Wi-Fi networks:

For additional steps, check out T-Mobile Internet app tutorials!

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

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