Skip to main content Skip to footer
Contact & support
Check availability

T-Mobile Internet app

The T-Mobile Internet app lets you access your gateway, check your usage, adjust some settings, and so much more!

Welcome to the T-Mobile Internet app

You can view and change gateway settings and Wi-Fi network management options in the T-Mobile Internet app.

You must be connected to your gateway through Wi-Fi to access and change settings. Only one device may be able to use the app at a time.

Log in to get started

  1. Make sure you're connected to the gateway over Wi-Fi and open the T-Mobile Internet App.
  2. Enter the administrator password, then select Log In.
    • If you don't see a password field, choose Already setup? Log in first.
    • The default password can be found on the back label of the device.
    • If you forgot your password, select Forgot password and follow the on-screen steps.

To log out...

At the bottom of the screen, select More > Logout. 

5G-home-internet-logo.svg

Set up your gateway and network

If you're just getting started with T-Mobile Internet, check out our tips to find the best place for your gateway and set up your network name and password using the T-Mobile Internet app.

Learn more

View and manage your settings

Identify your Internet line number

Your Internet plan will have an associated line number. To find this number: 

  1. Log in to your T-Mobile Internet app.
  2. On the Home tab, view the line number under Internet line number. 

Set and manage a schedule

The Manage Schedule option allows you to set a schedule for when your devices are able to connect to the network. 

  1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
  2. Choose a device to view or adjust the following settings:
    • Select the Connected / Disabled switch to manually turn a device on or off.
    • Select Manage Schedule and schedule blocks of time to disable a device.
      • Choose the + icon to add a new disabled time period.
      • Choose Schedule Options if you want to clear the schedule, or you can temporarily disable it by selecting STOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
      • Once a device is on a schedule, it can't be blocked.

View device & connection info

Connection and usage

  • You can find this information on the Home screen in the app.
  • The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
  • You'll also see your signal strength.

Connected devices

  1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
  2. Choose a device, then select Device Information to see these details:
    • Connection type (Wi-Fi or Ethernet)
    • IP address
    • MAC address

Gateway

Select More > Gateway information to view these details:

  • Firmware version
  • IMEI
  • IMSI
  • ICCID

Restart your gateway
  1. At the bottom of the screen, select More > Restart your gateway.
  2. Select Restart gateway now and wait for the device to restart.

For additional steps, check out T-Mobile Internet app tutorials!

Tutorials for iOS Tutorials for Android

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

T-Mobile Internet Troubleshooting guides

Looking for something else?

Return to T-Mobile Internet Support
   Survey Link