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Internet Apps

T-Mobile’s Internet apps allow you to access your gateway, adjust your settings, check your usage, and more!

 T-Life app

The T-Life app is the easiest way to set up your Internet service. It also provides access to other T-Mobile perks such as T-Mobile Tuesdays, and innovations like the ability to manage your gateway anytime, anywhere.

  • You can view and change gateway settings and Wi-Fi network management options. The gateway must be connected to the T-Mobile Network and able to receive data.
  • Internet Plus customers MUST use the T-Life app.
  • Customers with the Askey Gateway should use the T-Mobile Internet app. If you haven’t already downloaded the T-Mobile Internet app, you will need to use the Askey Web GUI.

Log in to the T-Life app to get started

  1. Go to the T-Life app.
  2. Sign in with your T-Mobile ID to manage all settings in the app. Small Business Internet customers do not need to sign in with a T-Mobile ID.
  3. On the Home screen, scroll down and select the Home Internet icon.

View and manage your settings in the T-Life app

  • Your Internet plan will have an associated line number. To find this number: 

    1. Go to the More screen.
    2. View the line number under Internet line number. 

    1. On the Home screen, scroll down and select the Home Internet icon.
    2. Select I need to set up my gateway.
    3. Select your 5G Gateway and follow the prompts.

    1. From the Overview screen, select More about connection quality at the bottom of the screen.
    2. Select Launch placement assistant.
    3. Select Next at the bottom of the screen.
    4. Select Play Video or Skip Video depending on your preference.
    5. Select Share location or Enter address. Allow permissions for location sharing from the device if needed.
    6. Adjust the location of the gateway if needed and then select Yes. When location sharing is on, you can find signal direction using Map View or Camera View
    7. Select Ok and return to the Home screen now that your gateway is correctly placed.

     

  • You can create up to four additional Wi-Fi networks and have them appear on the Network screen. To disable band steering, you must separate the 2.4 and 5 GHz Wi-Fi bands by creating a separate Wi-Fi network for each with a unique name.

    1. From the My Wi-Fi screen, select + Add Network.
    2. You can then manage the following settings:
      • Wi-Fi Network Name (SSID)
      • Wi-Fi Network Password (key)
      • Frequency band
      • WPA Version
      • WPA Encryption Mode

  • The Manage Schedule option allows you to set a schedule for when your devices are able to connect to the network. 

    1. Select the three dots next to the device on the My Wi-Fi screen.
    2. Select the Set Schedule switch to turn it on or off.
    3. Set the desired days and times.
    4. Select Submit.

  • Use these steps to view connection, signal strength, and device details for your gateway.

    1. View the Wi-Fi connection strength next to a device on the My Wi-Fi screen.
    2. Select a specific device to view details only for that device. 

  • Stops the selected device from accessing internet while connected to the gateway.

    1. From the My Wi-Fi screen, select the three dots next to the device.
    2. Select the toggle next to Block internet access to turn it off and on.

    1. Go to the More screen.
    2. Verify your gateway is online and select Restart your gateway.
    3. Wait for the device to restart.

    1. From the My Wi-Fi screen, select the arrow next to the device.
    2. Scroll down to General Info to review the Firmware version.

T-Mobile Internet app

On July 30, 2024, the T-Mobile Internet app was removed and retired from both the Android and iOS App stores.

  • If you already have the app downloaded and installed on your device, you can continue to use it. Once it is uninstalled, it cannot be added back.
  • Customers with the Askey Gateway must use the T-Mobile Internet app. If you haven’t already downloaded the T-Mobile Internet app, you will need to use the Askey Web GUI.

T-Life is the new app that is available to use with your T-Mobile gateway.

Log in to the T-Mobile Internet app to get started

  1. Make sure you're connected to the gateway over Wi-Fi and open the T-Mobile Internet App.
  2. Enter the administrator password, then select Log In.
    • If you don't see a password field, choose Already setup? Log in first.
    • The default password can be found on the back label of the device.
    • If you forgot your password, select Forgot password and follow the on-screen steps.

Log out

At the bottom of the screen, select More > Logout.

View and manage your settings in the T-Mobile Internet app

  • Your Internet plan will have an associated line number. To find this number: 

    1. Log in to your T-Mobile Internet app.
    2. On the Home tab, view the line number under Internet line number. 

  • The Manage Schedule option allows you to set a schedule for when your devices are able to connect to the network. 

    1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
    2. Choose a device to view or adjust the following settings:
      • Select the Connected / Disabled switch to manually turn a device on or off.
      • Select Manage Schedule and schedule blocks of time to disable a device.
        • Choose the + icon to add a new disabled time period.
        • Choose Schedule Options if you want to clear the schedule, or you can temporarily disable it by selecting STOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
        • Once a device is on a schedule, it can't be blocked.

  • Connection and usage

    • You can find this information on the Home screen in the app.
    • The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
    • You'll also see your signal strength.

    Connected devices

    1. At the bottom of the screen, select Devices. You'll see a list of all devices connected to the gateway.
    2. Choose a device, then select Device Information to see these details:
      • Connection type (Wi-Fi or Ethernet)
      • IP address
      • MAC address

    Gateway

    Select More > Gateway information to view these details:

    • Firmware version
    • IMEI
    • IMSI
    • ICCID

    1. At the bottom of the screen, select More > Restart your gateway.
    2. Select Restart gateway now and wait for the device to restart.

  • The 5G gateway is pre-configured with a single Wi-Fi network, which functions on both 2.4 GHz and 5GHz frequencies and supports intelligent band steering.

    • 2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds. 
    • 5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.

    Some older devices and smart devices only connect to a Wi-Fi network using 2.4GHz frequency. For these devices, use the T-Mobile Internet app to set up separate networks. Check out our tutorials for steps to create additional Wi-Fi networks.

    1. From the T-Mobile Internet App, select MORE > Gateway information.
    2. Review the Firmware version.

For additional steps, check out T-Mobile Internet app tutorials!

Tutorials for iOS Tutorials for Android

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

T-Mobile Internet Troubleshooting guides

Looking for something else?

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