- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Account](https://www.t-mobile.com/support/community/account) # Suspend or restore your line 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Use these steps to temporarily suspend your line or to restore it from suspension. For prepaid accounts, check out [Prepaid account suspend and cancellations](https://www.t-mobile.com/support/account/prepaid-suspend-cancel). ## On this page: - [Account suspension guidelines](https://www.t-mobile.com#steps1) - [Suspend or restore your line](https://www.t-mobile.com#steps2) - [Temporary suspension (Seasonal suspend)](https://www.t-mobile.com#steps3) - [Lost or stolen suspension](https://www.t-mobile.com#steps4) ## [](https://www.t-mobile.com)Account suspension guidelines - You must be the [Primary Account Holder](https://www.t-mobile.com/support/account/set-up-line-permissions) (PAH) to suspend a line on T-Mobile.com. - When you suspend a line, all calls, text messages, voicemail, and data services are suspended. You’ll keep your number and monthly plan, but monthly fees are prorated depending on the type of suspension. - If you previously suspended your line within the last 12 months as a Seasonal Suspend the option/button to suspend the line on T-Mobile.com will not be displayed until the end of the 12-month period. - You can suspend your monthly T-Mobile service for one of the following reasons: - Your [device was lost or stolen](https://www.t-mobile.com/support/account/lost-or-stolen-device-help) - You won't be using your phone for a while - You're about to enter [active military service](https://www.t-mobile.com/support/account/account-suspensions). Military suspension requires an active ADM indicator. For more details on suspensions, reference [Account suspensions](https://www.t-mobile.com/support/account/account-suspensions). When you suspend your line, your account might require a minimum monthly fee, payments for your plan, and payments for any equipment on a payment plan for the remaining term of your agreement. Also, if you have an account with several lines, you can only suspend one line at a time.   ## [](https://www.t-mobile.com)Suspend or restore your line Before you begin, make sure your line is set as the Primary Account Holder.   ### Suspend   T-Life & T-Mobile.com __Report lost or stolen suspend__ 1. Log in to T-Life or T-Mobile.com. 2. Select __Manage__. 3. Select the device you wish to suspend. 4. Select __Report device lost or stolen__. 5. Select __Continue__. 6. Select either device is __lost__ or __stolen__. 7. Select __Block my device__. 8. Choose whether you also want to suspend the line: - Yes, __suspend the line__. - No, __keep it active__. 9. Select __Accept and continue__ to confirm. __Temporarily suspend service__ 1. Log in to T-Life or T-Mobile.com. 2. Select __Manage__. 3. Select the device you wish to suspend. 4. Select a reason for suspension, select __Continue__. - Temporary suspension (up to 90 days) - Military suspension (Only available for eligible Active-Duty Military, up to 39 months) 5. Pick a suspension __Start__ and __End date__. 6. Select __Continue__. 7. Review the terms, select __Accept and continue__.   For business accounts with 21 or more lines, use the steps on the [Suspend or restore a line: Account Hub](https://www.t-mobile.com/support/business/suspend-restore-account) page.   ### Restore   For T-Life: 1. Access T-Life on your device. 2. Select the __Manage__ Tab. 3. Select __See Plans__ at the top right of the page. 4. Select __Devices__ at the top and choose the device on the line you wish to restore. 5. Navigate to the Device Security section. 6. Choose either __Restore suspended line__ or __Report device found__, depending on the type of restoration you need. 7. Follow the prompts provided to restore the line. For T-Mobile.com and business accounts with 20 lines or fewer, use these steps as well: 1. [Log in to T-Mobile.com](http://t-mo.co/2IlzDzW). In the __My Line__ section, select your device name to access the suspend option. 1. If your device type is listed as unknown (including BYOD devices), select __View Account__. 2. In the account overview page, locate __Lines and Devices__. 3. Select the appropriate line. 2. Choose either __Report lost or stolen__ or __Suspend a line temporarily__, depending on the type of suspension you need. 3. Select __Continue.__ 4. Choose a start date and end date, then select __Continue__.   For business accounts with 21 or more lines, use the steps on the [Suspend or restore a line: Account Hub](https://www.t-mobile.com/support/business/suspend-restore-account) page.   ## [](https://www.t-mobile.com)Temporary suspension (Seasonal suspend)   ### How often can I suspend a line, and for how long?   Customers may request a seasonal suspend for up to 90 days per suspend period. Limited to 2 seasonal suspensions per rolling 12-month period.   ### How will my bill be affected if I suspend a line?   While a line is suspended, you're still responsible for paying your bill and if applicable, your monthly device payment and device protection charges. - During the seasonal suspension, the full monthly recurring charges will be billed. However, for the T-Mobile Internet AWAY™ plan, the monthly recurring charge (MRC) is $10. - AutoPay discount will be applied while on suspended when an eligible payment method is used. - Suspending and restoring your lines is available through T-Life app and myT-Mobile.com.   ### Can I suspend my line during active military service?   Yes, reference [Account suspensions | T-Mobile Support](https://www.t-mobile.com/support/account/account-suspensions) for more information. ## [](https://www.t-mobile.com)Lost or stolen suspension   ### Why should I report my device as lost or stolen?   T-Mobile works with government agencies and other major wireless carriers throughout the world to block stolen devices. When you report a device as lost or stolen, T-Mobile reports the International Mobile Equipment Identity (IMEI) number, a serial number that identifies your wireless device, to an international database. This prevents the device from being used on most carrier networks, including T-Mobile's, even if another SIM card is inserted. If you happen to find the device later, unblocking is fast and easy.   ### Why should I suspend my line?   If your device is lost or stolen, suspending your service will help prevent additional charges from unauthorized users. Once you suspend your line, it will be inactive and unavailable for use. If you find your device, you can restore service to the line by [logging back into your T-Mobile.com account](https://account.t-mobile.com/signin/v2/).   ### Does my bill change when my phone is lost or stolen?   Your bill is still due as usual when your phone is lost or stolen, including your monthly plan/service costs as well as any applicable device payments and device protection charges.   ### I found the device I reported as lost or stolen. What should I do?   If you find your device, log into T-Mobile.com or T-Life and select the device, then select "I found my device." We'll walk you through the process of unblocking the device and restoring your service (if applicable).   ### What should I do if there are unauthorized charges on my account?   If you haven't already reported your device as stolen and suspended the line, please do so immediately. This will block the device and the line from further unauthorized use. If your bill shows charges to your device after the loss, but before you suspended service and reported it stolen, you can dispute those charges. We will investigate your account activity, and you may need to provide further information regarding the theft or loss as part of our investigation. We take all facts and circumstances into consideration as part of our investigation, including reviewing your account to compare the usage during the time that the device was missing until the time when the phone was in your possession. We consider all relevant information, including any documentation you can provide demonstrating that the device wasn't in your possession when the charges were made. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)