Use these steps to temporarily suspend your line or to restore it from suspension.
On this page:
Account suspension guidelines
- You must be the Primary Account Holder (PAH) to suspend a line on My T-Mobile.
- When you suspend a line, all calls, text messages, voicemail, and data services are suspended. You’ll keep your number and monthly plan, but monthly fees are prorated depending on the type of suspension.
- If you previously suspended your line within the last 12 months as a Seasonal Suspend the option/button to suspend the line on My T-Mobile will not be displayed until the end of the 12-month period.
- You can suspend your monthly T-Mobile service for one of the following reasons:
- Your device was lost or stolen.
- You won't be using your phone for a while.
- You're about to enter active military service.
For more details on suspensions, see Account suspensions. When you suspend your line, your account might require a minimum monthly fee, payments for your plan, and payments for any equipment on a payment plan for the remaining term of your agreement. Also, if you have an account with several lines, you can only suspend one line at a time.
Suspend or restore your line
Before you begin, make sure your line is set as the Primary Account Holder.
T-Mobile app
- From the T-Mobile app home screen.
- Select the Account tab.
- Select the line you need to update.
- Click either Report lost or stolen or Suspend a line temporarily, depending on the type of suspension you need.
- Follow the on-screen steps to suspend or restore your line.
My T-Mobile
Postpaid & small business
Business accounts with 20 lines or fewer use these steps as well:
- Log in to My T-Mobile. In the My Line section click your device name to access the suspend option.
- If your device type is listed as unknown (including BYOD devices), click View Account.
- In the account overview page, scroll down to Lines and Devices.
- Select the appropriate line.
- Click either Report lost or stolen or Suspend a line temporarily, depending on the type of suspension you need.
- Click Continue.
- Choose a start date and end date, then click Continue.
Business accounts with 21 or more lines, follow these steps on My T-Mobile:
- Go to My T-Mobile and log in to your account.
- Click Manage > Phones & Devices > Lost or Stolen Device.
- Click Continue and follow on-screen step.
T-Mobile app
- From the T-Mobile app home screen.
- Tap Line suspended: Temporary vacation hold.
- Click Yes, Reactivate.
My T-Mobile
Postpaid & small business
Business accounts with 20 lines or fewer use these steps as well:
- Log in to My T-Mobile. In the My Line section click your device name to access the suspend option.
- If your device type is listed as unknown (including BYOD devices), click View Account.
- In the account overview page, scroll down to Lines and Devices.
- Select the appropriate line.
- Click either Report lost or stolen or Suspend a line temporarily, depending on the type of suspension you need.
- Click Continue.
- Choose a start date and end date, then click Continue.
Business accounts with 21 or more lines, follow these steps on My T-Mobile:
- Go to My T-Mobile and log in to your account.
- Click Manage > Phones & Devices > Lost or Stolen Device.
- Click Continue and follow on-screen step.
FAQs
Temporary suspension
While a line is suspended, you're still responsible for paying your bill and if applicable, your monthly device payment and device protection charges. Suspending a line may change your monthly plan cost--see information for your specific account type below.
Accounts with individual lines
- For accounts with one line on an individual rate plan, a suspended line will be billed $10 per bill cycl instead of the line's monthly plan cost.
- If an account has multiple individual-line rate plans, the account will be billed $10 per bill cycle for each suspended line, instead of the line's monthly plan cost. Active individual lines will be billed their regular monthly charge. (For example, if you have an account with three lines on individual T-Mobile Magenta® rate plans and you suspend two of the lines, the two suspended lines will each be billed $10 per month. The third, non-suspended line will be billed its regular monthly charge, including any data add-ons and other features.)
Accounts with multiple lines
- If all lines on a multi-line rate plan are suspended, the account will be billed $10 per bill cycle for each suspended line. (For example, if you suspend all lines on a four-line account, you'll be charged $40
- per bill cycle.)
- When one or more lines on a multi-line plan remain active, the account will be billed the plan's regular monthly charge, including any data add-ons or additional features.
- If an added line that's not included in the multi-line rate plan is suspended, the account will be billed the multi-line plan's regular monthly charge, plus $10 for the suspended added line, instead of that line's normal monthly charge.