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[](https://www.t-mobile.com/home-internet) Log in [](https://www.t-mobile.com/home-internet) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/home-internet/plans) Plans - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Home Internet ALL-IN plan](https://www.t-mobile.com/home-internet/plans/all-in-unlimited-internet-plan) - [55+ Phone & Internet Bundle](https://www.t-mobile.com/home-internet/deals/phone-internet-bundles-for-seniors) - [Home Internet AWAY plan](https://www.t-mobile.com/home-internet/plans/rv-camper-internet-plans) - [Home Internet Backup plan](https://www.t-mobile.com/home-internet/plans/5g-backup-internet-options) - [Business Internet plan](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Prepaid Internet plan](https://www.metrobyt-mobile.com/home-internet-plans.html?INTNAV=tNav%3APlans%3APrepaidInternetPlan) - [Fiber Internet](https://www.t-mobile.com/home-internet/fiber) - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) Internet Speed & Technology - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) - [Internet deals](https://www.t-mobile.com/home-internet/deals) Internet deals - [Internet deals](https://www.t-mobile.com/home-internet/deals) - [Phone & internet bundles](https://www.t-mobile.com/cell-phone-plans/phone-home-internet-bundle) - [Same Day Delivery](https://www.t-mobile.com/home-internet/doordash-same-day-internet) - [Moving](https://www.t-mobile.com/home-internet/transfer-internet-service) - [Support](https://www.t-mobile.com/support/home-internet) Support - [Getting started](https://www.t-mobile.com/support/home-internet) - [WiFi Gateway device](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) - [Internet app](https://www.t-mobile.com/support/home-internet/app) - [Test Drive Worry-Free Trial](https://www.t-mobile.com/support/home-internet/15-day-test-drive) - [Home Internet FAQ](https://www.t-mobile.com/home-internet/faq) - [Internet Troubleshooting](https://www.t-mobile.com/support/home-internet/customer-support) [Contact](https://www.t-mobile.com/support/home-internet/contact-us) Contact - [Sales: 1-844-839-5057](tel:1-844-839-5057) - [Support: 1-844-275-9310](tel:1-844-275-9311) - [Check order status](https://www.t-mobile.com/orders/order-status) - Screen share with an Expert Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions [Check availability](https://www.t-mobile.com/home-internet/eligibility) My account [Log in](https://www.t-mobile.com/signin?state=https%3A%2F%2Fwww.t-mobile.com%2Fhome-internet%2Fplans) [Back to my account](https://www.t-mobile.com/account/dashboard) For Home Internet customers only - [Sign up for T-Mobile ID](https://www.t-mobile.com/home-internet-signup) - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # Set up your T-Mobile Gateway & Network Get help finding the best place for your gateway, updating your network name and password, setting up your replacement gateway, and more!  - [Gateway and Mesh Wi-Fi Extender Set Up](https://www.t-mobile.com#placement) - [Backup Plan Set Up](https://www.t-mobile.com#backup) - [Network Set Up](https://www.t-mobile.com#network) - [Replacement Gateway Set Up](https://www.t-mobile.com#replace) - [Gateway Support](https://www.t-mobile.com#gateway) ## Gateway and Mesh Wi-Fi Extender Set Up The [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Life app") is the easiest way to set up your gateway. - The T-Life app will help you find the ideal location for your device - close to a window or high up on an upper floor or bookshelf. - You can also check signal strength, monitor connected devices, update your network name/password, and more. - After you set up your gateway, then you can set up your [mesh Wi-Fi extender (V1)](https://www.t-mobile.com/support/home-internet/home-internet-plus "Learn more about the Mesh Access Point") or [mesh Wi-Fi extender (V2).](https://www.t-mobile.com/support/home-internet/mesh-wifi-extender-v2 "mesh Wi-Fi extender (V2)")  How to Set Up Your Home Internet in 15 Minutes  Gateway Placement Tips for Optimal Internet Connection  Expand Your Wi-Fi Signal in More Places Throughout Your Home With Wi-Fi Mesh ## Backup Plan Set Up 1. Use the information above to set up your gateway using the [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Life app"). 2. Verify the SSID Network/Wi-Fi name for the Backup plan gateway is different from your primary gateway to avoid connection issues. 3. When you're signed into T-Life with the T-Mobile ID associated to the Internet Backup plan line, you will see an overview of how the product works and how to use it. - __Automatic connection:__ Switches on when an outage is detected. A G4AR Gateway and ethernet cable is required for automatic connection. If you need an ethernet cable for your G4AR Gateway, contact Customer Care to have it shipped to you at no charge. - __Manual activation:__ You control when the Backup plan turns on or off. You can use this mode with any gateway..   __Automatic Connection__ 1. Place your T-Mobile gateway near your primary router and follow the steps above to set up your gateway. 2. Use an ethernet cable to link your primary router to the LAN1 port on your T-Mobile gateway. 3. Link any devices that should use Backup to T-Mobile Wi-Fi and enable auto-reconnect for each one. 4. Select __Set up automatic connection__ to complete setup.   __Manual Activation__ 1. Place your T-Mobile gateway in a central location, ideally up high and near a window. 2. Confirm automatic connection is __off.__ 3. Select __Activate Backup Wi-Fi__. 4. Select T-Mobile Wi-Fi on each device you want to connect to Backup. 5. Select __Pause Backup Wi-Fi__ to turn it off and stop depleting time.   __Manage__ Manage your Backup Plan using __T-Life > Internet > Overview__. - You must log into T-Life using the T-Mobile ID associated to the Internet Backup line. - You can use any phone/cellular connection to manage your Backup plan in T-Life. - ### Monitor usage - Confirm your remaining time in the section titled __Monthly usage__. - Time only counts when Backup is active. 100 hours reset each month and do not roll over. - Historical usage for the past three months can be viewed by selecting __Backup usage history.__ - ### Add a Backup Pass You get three 100-hour Backup passes per year at no extra charge for those instances when you run out of time in any given month. The Backup pass expires 30 days after adding it. 1. Select __Add more time__. 2. Choose __100-hour Backup Pass for $0.00__ in the section __Data/Time Passes.__ ## Network Set Up You can update your network name and password to improve your security and make it even easier to connect. 1. From the __My Wi-Fi__ screen, select __My Networks.__ 2. Select the network name that appears on the bottom of your gateway. 3. Enter your personalized network name and password, then select __Save__. Your network speeds can vary based on several factors. Learn more about what impacts your network speed and how you can improve your signal. [Learn more , opens in a new window](https://www.t-mobile.com/support/home-internet/t-mobile-gateway/network-speed) ## Network Set Up ## Replacement Gateway Set Up If you recently replaced your gateway, __move your previous SIM card into your new gateway__ to activate it. Your SIM card is already active, and your service and settings will move to the new device alongside your SIM.   Check out the tutorials below for help with inserting/removing your SIM into your new gateway. - [G5AR & G5SE](https://www.t-mobile.com/support/tutorials/device/t-mobile/5g-gateway-g5ar-amp-g5se/topic/getting-to-know-your-device/how-to-insert-remove-sim-card "Insert SIM card in G5AR gateway tutorial") - [G4AR & G4SE](https://www.t-mobile.com/support/tutorials/device/t-mobile/5g-gateway-g4ar-amp-g4se/topic/getting-to-know-your-device/how-to-insert-remove-sim-card "Insert SIM card in G4AR or G4SE gateway tutorial") - [Sagemcom FAST 5688W](https://www.t-mobile.com/support/tutorials/device/sagemcom/home-internet-gateway/topic/getting-to-know-your-device/how-to-insert-remove-sim-card/1 "Insert SIM card in Sagemcom gateway tutorial") - [Arcadyan KVD21](https://www.t-mobile.com/support/tutorials/device/t-mobile/arcadyan-kvd21-gateway/topic/getting-to-know-your-device/how-to-insert-remove-sim-card/1 "Insert SIM card in Arcadyan gateway tutorial") - [Nokia 5G21](https://www.t-mobile.com/support/tutorials/device/t-mobile/nokia-5g21-gateway/topic/getting-to-know-your-device/how-to-insert-remove-sim-card "Nokia 5G21 how to insert/remove SIM card") - [Askey LTE](https://www.t-mobile.com/support/tutorials/device/t-mobile/lte-wi-fi-gateway-tm-rtl0102/topic/getting-to-know-your-device/button-and-ports-overview "Askey button and ports overview")  ## Gateway Support Choose your gateway below to learn more about your device or see tutorials.  ## G5AR/G5SE 5G Gateway [G5AR/G5SE 5G Gateway](https://www.t-mobile.com) [Learn more , opens in a new window](https://www.t-mobile.com/support/home-internet/5g-gateway-g5) [Tutorials , opens in a new window](https://www.t-mobile.com/support/tutorials/device/t-mobile/5g-gateway-g5ar-amp-g5se)  ## G5AR/G5SE 5G Gateway ## G4AR/G4SE 5G Gateways [G4AR/G4SE 5G Gateways](https://www.t-mobile.com) [Learn more , opens in a new window](https://www.t-mobile.com/support/home-internet/5g-gateway-g4ar) [Tutorials , opens in a new window](https://www.t-mobile.com/support/tutorials/device/t-mobile/5g-gateway-g4ar-amp-g4se)  ## G4AR/G4SE 5G Gateways ## Sagemcom FAST 5688W [Sagemcom FAST 5688W](https://www.t-mobile.com) [Learn more , opens in a new window](https://www.t-mobile.com/support/home-internet/sagemcom-gateway) [Tutorials , opens in a new window](https://www.t-mobile.com/support/tutorials/device/sagemcom/home-internet-gateway)  ## Sagemcom FAST 5688W ## Arcadyan KVD21 [Arcadyan KVD21](https://www.t-mobile.com) [Learn more , opens in a new window](https://www.t-mobile.com/support/home-internet/arcadyan-gateway) [Tutorials , opens in a new window](https://www.t-mobile.com/support/tutorials/device/t-mobile/arcadyan-kvd21-gateway)  ## Arcadyan KVD21 ## Looking for something else? 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