About Test Drive
The 15-Day Internet Test Drive allows new and existing
Any customer who activates
15-Day T-Mobile Internet Test Drive
When does Test Drive start?
Your
- If you signed up in a Retail store your Test Drive starts once we activate your account, and you take home your device.
- If you signed up online or by phone your Test Drive starts the day you receive a notification that your
5G gateway has shipped.
Cancelling Service
If you decide to cancel your
- A one-time bill credit will be applied to your account to zero out any
T-Mobile Internet service charges on your bill. If there is a credit balance on the account because a payment was made before the one-time bill credit was applied, the credit balance will be proactively paid out after 30 days via a Prepaid MasterCard from North Lane to the billing address on file. - You will need to return your equipment within 45 days of cancelation, or you will be charged a non-return fee of up to $370. Non-return fees are handled in the same way they would without Test Drive and are not eligible for a money back adjustment.
- Internet Plus customers: Your mesh access point must be returned in store even if you started your return with Customer Care.
- Learn more about your Home Internet billing and charges.
Return your gateway and mesh access point to a
- You can return your device(s) to a store only if you haven't started a return order yet.
- If you began a return with Customer Care, then you must complete your return through the mail.
- Use the Store Locator to find a
T-Mobile store near you.
Return your gateway by mail
- To begin the return process, contact us.
- If you're a
T-Mobile for Business customer, request a call instead. - We'll send you a prepaid return label to ship your device back. Labels usually arrive in your email within 24 hours. If you don't see it, check your junk or spam folder.
- Print the label and attach it to your shipping box.
- Pack up the device and drop it in the mail or take it to a UPS store.
Cancel within 15 days of Home Internet service activation. Limited-time offer; subject to change. Qualifying new Home Internet line and timely gateway return required. Refund via one-time bill credit. Max 1/account. May not be combinable with some offers or discounts.