I signed up in a Retail store
Your Test Drive starts once we activate your account and you take home your device.
The 15-Day Internet Test Drive allows new and existing
Any customer who activates
Your
Your Test Drive starts once we activate your account and you take home your device.
Your Test Drive starts the day you receive a notification that your
If you decide to cancel your
You will need to return your equipment within 45 days of cancelation or you will be charged a non-return fee of up to $370. Non-return fees are handled in the same way they would without Test Drive and are not eligible for a money back adjustment.
You can return the device to a store only if you haven't started a return order yet. If you began a return with Customer Care, then you must complete your return through the mail.
Use the Store Locator to find a
To begin the return process, contact us. If you're a
We'll send you a prepaid return label to ship your device back. Labels usually arrive in your email within 24 hours. If you don't see it, check your junk or spam folder.
Print the label and attach it to your shipping box. Pack up the device and drop it in the mail or take it to a UPS store.