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Welcome to T-Mobile Internet Support

Our high-speed internet is designed to be reliable, easy to set up, and effortless to maintain. Find setup instructions, helpful videos and troubleshooting guides below.

Need help with your gateway order?

We've got you covered! Use your order information in the link below to check and track your order. 

Check and track my order

Have questions about your Internet Test Drive? 

Check our FAQs for details about when it starts, when it ends, and what happens if you cancel. 

Learn more

Set up your T-Mobile Internet

Get set up in just 15 minutes. You'll be ready to connect with these simple steps. 

1. Create your T-Mobile ID and account

New to T-Mobile? Get your T-Mobile ID to finish setting up your account and learn more about your T-Mobile account and billing.

Already have a T-Mobile ID? Use your existing T-Mobile ID to access and manage your T-Mobile account.

Create your T-Mobile ID

Get acquainted with your bill

Learn how to access it and what to expect in your first month and beyond.

Learn more about your account and billing

2. Download the T-Mobile Internet app

Using the T-Mobile Internet app is the easiest way to set up your service with step-by-step instructions. It can also help find the best location for your gateway, monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, and more.

If you don't want to use the T-Mobile Internet app, you can still connect to your network using the default name and password on the gateway label and skip to the next step.

Learn more about the T-Mobile Internet app

3. Set up your gateway & network

A modem and router in one - T-Mobile gateways make connecting easy.

Our 5G gateways offer standard Wi-Fi, multiple home networks (SSID), and connection to T-Mobile's massive 5G network.

T-Mobile offers a variety of state of the art gateways with the same key features. You will receive the first available based on inventory levels when you sign up.

Learn more about gateway placement and setup

Quick tip! You can reuse the network name and password from your previous internet service to quickly connect your devices to your new network. 

Use the links below to find technical details and specifications or check out our tutorials for help setting up and using your gateway.

Sagemcom Fast 5688W

Learn more Tutorials

Nokia 5G21

Learn more Tutorials

Arcadyan KVD21

Learn more Tutorials

Askey LTE Wi-Fi

Learn more Tutorials

4. Connect your devices & equipment

Connect your device using Wi-Fi or Ethernet. Use the link below to get videos, tutorials, and instructions for connecting devices and third-party equipment.

Learn more about connecting devices and equipment

Need help?

Our T-Mobile Home Internet Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

T-Mobile Internet Troubleshooting guides

Got questions?

Find out what people are talking about in our TV & Home Internet forum in the T-Mobile Community or check out our FAQs for the most common questions about T-Mobile Internet.

Go to T-Mobile Community View our FAQs

If you still have questions or need help, our T-Mobile Internet support team is here for you.

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