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[](https://www.t-mobile.com/home-internet) Log in [](https://www.t-mobile.com/home-internet) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/home-internet/plans) Plans - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Home Internet ALL-IN plan](https://www.t-mobile.com/home-internet/plans/all-in-unlimited-internet-plan) - [55+ Phone & Internet Bundle](https://www.t-mobile.com/home-internet/deals/phone-internet-bundles-for-seniors) - [Home Internet AWAY plan](https://www.t-mobile.com/home-internet/plans/rv-camper-internet-plans) - [Home Internet Backup plan](https://www.t-mobile.com/home-internet/plans/5g-backup-internet-options) - [Business Internet plan](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Prepaid Internet plan](https://www.metrobyt-mobile.com/home-internet-plans.html?INTNAV=tNav%3APlans%3APrepaidInternetPlan) - [Fiber Internet](https://www.t-mobile.com/home-internet/fiber) - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) Internet Speed & Technology - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) - [Internet deals](https://www.t-mobile.com/home-internet/deals) Internet deals - [Internet deals](https://www.t-mobile.com/home-internet/deals) - [Phone & internet bundles](https://www.t-mobile.com/cell-phone-plans/phone-home-internet-bundle) - [Same Day Delivery](https://www.t-mobile.com/home-internet/doordash-same-day-internet) - [Moving](https://www.t-mobile.com/home-internet/transfer-internet-service) - [Support](https://www.t-mobile.com/support/home-internet) Support - [Getting started](https://www.t-mobile.com/support/home-internet) - [WiFi Gateway device](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) - [Internet app](https://www.t-mobile.com/support/home-internet/app) - [Test Drive Worry-Free Trial](https://www.t-mobile.com/support/home-internet/15-day-test-drive) - [Home Internet FAQ](https://www.t-mobile.com/home-internet/faq) - [Internet Troubleshooting](https://www.t-mobile.com/support/home-internet/customer-support) [Contact](https://www.t-mobile.com/support/home-internet/contact-us) Contact - [Sales: 1-844-839-5057](tel:1-844-839-5057) - [Support: 1-844-275-9310](tel:1-844-275-9311) - [Check order status](https://www.t-mobile.com/orders/order-status) - Screen share with an Expert Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions [Check availability](https://www.t-mobile.com/home-internet/eligibility) My account [Log in](https://www.t-mobile.com/signin?state=https%3A%2F%2Fwww.t-mobile.com%2Fhome-internet%2Fplans) [Back to my account](https://www.t-mobile.com/account/dashboard) For Home Internet customers only - [Sign up for T-Mobile ID](https://www.t-mobile.com/home-internet-signup) - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # Arcadyan KVD21 Gateway Find technical details, tutorial links, and other information about your Arcadyan KVD21 gateway. - [About the Gateway](https://www.t-mobile.com#about) - [LCD Screen](https://www.t-mobile.com#lcd) - [Tech Specs](https://www.t-mobile.com#tech-specs) - [Firmware Updates](https://www.t-mobile.com#firmware) - [Web Gateway User Interface (GUI)](https://www.t-mobile.com#gui) ## About the Gateway For more gateway steps, such as instructions on how to install your SIM or reset your gateway, check out our Tutorials.  [Arcadyan KVD21 Gateway Tutorials](https://www.t-mobile.com/support/tutorials/device/t-mobile/arcadyan-kvd21-gateway) ### Reading the gateway label The label on the back of your gateway includes information about the device and network including the __default Wi-Fi network name and Wi-Fi password.__ [Learn more about setting up your gateway , opens in a new window](https://www.t-mobile.com/support/home-internet/t-mobile-gateway)  Front  Back  ## LCD Screen Press the left or right arrow ( < or > ) on the LCD panel with your finger to move between screens. The illuminated dot on the bottom of the screen indicates where you are in the screen sequence. - ### Connection - The gateway displays up to five bars, indicating signal strength. - The number of bars shown represents the strength of the gateway's current connection to the cellular network. - An 'X' indicates the gateway is not connected to the cellular network. - ### Devices - The number displayed indicates the number of devices currently connected to the gateway (including wireless and wired devices). - Use the [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Mobile Internet app") to see and manage each connected device. - ### Internet Line Number The Internet Line Number screen displays your internet number, which can be used to identify your account when calling for support and making payments online. - ### Language Settings The gateway supports both English and Spanish on the LCD screen. To adjust this setting: 1. From the __Languages__ screen, select __Change__. 2. Select __English__ or __Espanol__. 3. Press __O__ (OK) button to set the language. - ### Messages The Messages screen allows you to view your messages by pressing < and > to scroll between messages.  To delete a message: 1. Press __O__ (OK) on the panel to select __VIEW MESSAGES__ and view unread messages. 2. Select __NEXT__ to read the next message. 3. Select __DONE__ when you have read all messages. 4. Select __DELETE__ to delete a message. 5. When prompted with a message asking you to confirm deletion, select __YES__ to confirm. You can block messages to your gateway through your T-Mobile account. See [Message Blocking](https://www.t-mobile.com/support/plans-features/message-blocking) for details. - ### Notifications Notifications can appear at any time during gateway operation. Some are in response to an action you have taken, and others are related to network connection. ## Tech Specs - __Battery__ - None - __AC Adapter__ - 100V - 240V - 12V / 1.2A - __Dimensions__ __(W x H)__ - 4.73 x 7.52 in (120mm x 191mm) - __Operating temperature range__ - 0° – 40° C (0° F – 104° F) - __Connections__ - Dual Band Wi-Fi 6 (802.11ax) with 4x4MIMO - WPA2/WPA3 Wi-Fi Security - Ethernet plugs 2xRJ-45 - USB Type C x 1 for regular power source - USB Type C x 1 for data (not functional) - Maximum recommended devices: 64 - __Network__ - 5G bands: N41, N66, N71 - 4G LTE bands: B2, B4, B5, B12, B41, B46, B66, B71 ## Tech Specs ## Firmware Updates - Firmware updates are pushed out automatically when available. They can't be manually requested. - They're sent out in phases over a few weeks, so not all users get the update at the same time. - Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. - Do not restart the gateway when it’s updating. The gateway will automatically restart once the update is complete ### __Firmware versions, fixes, and features__ - __1.00.26:__ Stability improvements - __1.00.25:__ Security & stability improvements - __1.00.24:__ Security & stability improvements - __1.00.23:__ Security & stability improvements - __1.00.22:__ Security & stability improvements - __1.00.21:__ Security & stability improvements - __1.00.20:__ Stability improvements, Internet Line Number added to gateway LCD - __1.00.18:__ Security & stability improvements - __1.00.16:__ Security & stability improvements - __1.00.14:__ Release version   ## Firmware Updates ## Web Gateway User Interface (GUI) __Access the Web GUI__ You must disconnect active VPN sessions to connect and log in.  1. Power on your gateway and connect to it over Ethernet or Wi-Fi. 2. Open a web browser and visit [http://192.168.12.1](http://192.168.12.1/)   __Home Screen__ Check the Home screen to view the following information: - __Connection status:__ Network status of the connected devices, the gateway, and the cellular network connection - __Connection quality:__ Cellular strength, represented by the number of bars - __Gateway information:__ Firmware version, serial number, and running time (time since the gateway was last restarted) - __Mobile app:__ Scan the QR code with your smartphone to set up your gateway with the [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Mobile Internet app")   __Wi-Fi Networks__ To configure your T-Mobile gateway with a single Wi-Fi network or two separate W-Fi networks, use the [T-Life app](https://www.t-mobile.com/support/home-internet/app "Learn more about the T-Mobile Internet app").  ## Need help? 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