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Set up your T-Mobile gateway & network

Get help finding the best place for your gateway, updating your network name and password, setting up replacement gateways, and more! 

Gateway Placement

  • Place your gateway close to a window or high up on an upper floor or bookshelf.
  • Use the T Life app to get help finding the ideal location for your device, check signal strength, monitor connected devices, update your network name/password, and more!
  • Check out our video for help with gateway placement. 

Network Set Up

You can update your network name and password to improve your security and make it even easier to connect.

  1. Open the T Life app, scroll down on the Home screen, select Manage My Home Internet, then select I need to set up my gateway to complete set up steps. If you've already completed setup, skip to Step 2.
  2. Open the T Life app, scroll down on the Home screen, and select My Gateway. On the Network tab, choose the network name that appears on the bottom of your gateway.
  3. Enter your personalized network name and password, then select Save.

Network speed

Your network speeds can vary based on several factors. Learn more about what impacts your network speed and how you can improve your signal. 

Learn more

Set up a replacement gateway

If you recently replaced your gateway, move your previous SIM card into your new gateway to activate it. Your SIM card is already active, and your service and settings will move to the new device alongside your SIM. 

 

Check out the tutorials below for help with inserting your SIM into your new gateway.

Looking for more gateway how-tos?

Choose your gateway below to learn more about your device or see tutorials. 

5G Gateway (G4AR & G4SE)

Learn more Tutorials
The front of the T-Mobile 5G Gateway with the LCD screen displaying signal

Sagemcom Fast 5688W

Learn more Tutorials
Front view of the Sagemcom Fast 5688W gateway

Arcadyan KVD21

Learn more Tutorials
Front view of the Arcadyan KVD21 gateway

Nokia 5G21

Learn more Tutorials
Front view of the Nokia 5G21 Gateway

Connect to T-Mobile Internet

After your gateway is set up and you've found the best placement in your home, go to your Wi-Fi settings on the device you want to connect and scan for available networks. Select your T-Mobile network name and enter your password to get connected.

Looking for more information on connecting third-party equipment and services? 

Connect to T-Mobile Internet

Looking for something else?

Return to T-Mobile Internet Support
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