Frequently Asked Questions

Answers to popular questions about T-Mobile home internet speed, costs, setting up and ways to get help. If you need more info, here are ways to reach us.

Plan

What is T-Mobile Home Internet?

  • It's fast, affordable home internet service that lets you do it all for just $60 a month w/AutoPay discount using eligible payment method, taxes and fees included for qualified accounts – a flat price, no annual contract and no equipment fees.
  • T-Mobile Home Internet service connects to the same great 5G network T-Mobile smartphones run on.
  • You receive service through a 5G Gateway device (which combines the capabilities of a router and a modem), the Gateway device then converts the 5G signal to Wi-Fi, and provides a Wi-Fi signal accessible by all the devices in your home.
  • Easy, self-installation – set up in as little as 15 minutes.

Do I have to have a voice line with T-Mobile to also sign up for a Home Internet plan?

No, a voice plan is not required to sign up for T-Mobile Home Internet.

Can I purchase higher-speed service?

We don't offer tiered pricing based on speeds at this time. Customers automatically receive the best speeds available from the Home Internet service at their home address. As better speeds are available, customers will automatically experience them, at no additional cost. During congestion, Home Internet customers may notice speeds lower than customers using other T-Mobile services due to data prioritization.

What kind of upload speeds can I expect with T-Mobile Home Internet?

Typical upload speeds are between 15 – 31 Mbps. 25% of our customers see speeds below and 25% see speeds above this range. See T-Mobile.com/OpenInternet for details.

Who is eligible for the unlimited Home Internet?

T-Mobile Home Internet eligibility is determined at the household level. Household eligibility is based off network capacity, which is expanding all the time, but can also change as more customers join T-Mobile Home Internet. New and existing T-Mobile customers can check availability here.

What speeds can I expect from T-Mobile Home Internet?

T-Mobile 5G Home Internet customers receive consistent broadband speeds and see typical download speeds between 72 – 245 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. 25% of our customers see speeds below and 25% see speeds above this range. T-Mobile 5G Home Internet is delivered via 5G cellular network and speeds vary due to factors affecting cellular networks. Our speed projections are based on our analysis of internal and third-party data for eligible customers. See T-Mobile.com/OpenInternet for more information.

Are there ways I cannot use T-Mobile Home Internet?

You can use your Home Internet for all the homework, streaming, and video conferencing you need! But to ensure that our network is available for all customers, there are some restrictions on activities that can damage or disproportionately congest the network. For example, Home Internet is not intended for unattended use, automatic data feeds, automated machine-to-machine connections, or uses that automatically consume unreasonable amounts of available network capacity. Please see T-Mobile's Terms and Conditions for prohibited uses.

$40 Home Internet Promotion

How do I get the $40 Home Internet promotion?

T-Mobile customers with an eligible unlimited Home Internet line and at least one qualifying Go5G Next, Go5G Plus, Magenta MAX or equivalent voice line can get Home Internet for just $40 per month (with AutoPay and eligible payment method) via a $20 monthly bill credit and $5 AutoPay discount.

Here’s how:

  • You must activate at least 1 new unlimited Home Internet line on a qualifying rate plan.
  • You must have or activate at least 1 paid voice line on a qualifying Go5G Plus, Go5G Next, or Magenta MAX rate plan.
  • Your required paid voice line and Home Internet line must remain active to continue receiving bill credits.
  • Limited to a maximum of 1 per account.
  • Sign up for AutoPay with an eligible payment method to get the $5 AutoPay discount. AutoPay discounts can apply to up to 8 eligible lines.

 

How long will this promotional pricing last?

You can keep the promotional pricing as long as you maintain a qualifying plan and eligible line count. To maintain the $40 price point you must also be enrolled in AutoPay with an eligible payment method.

Do I have to have AutoPay to get this deal?

AutoPay is not required to receive the promotion (via $20 monthly bill credit), but you will need to sign up for AutoPay with an eligible payment method to get the $40 price point (via $20 monthly bill credit and $5 AutoPay discount).

If you do not wish to sign up for AutoPay with an eligible payment method or you have already reached your maximum number of AutoPay discounts (8), you’ll receive Home Internet for $45 per month (via $20 monthly bill credit). 

When will my Home Internet line credit be applied?

In most cases, you’ll see your Home Internet line credit on your first bill, but credits may take up to two bill cycles to appear.

Who is eligible for the $40 Home Internet promotion?

T-Mobile customers who activate a qualifying new unlimited Home Internet line and at least one Go5G Next, Go5G Plus, Magenta MAX or equivalent voice line are eligible for the $40 Home Internet promotion.
The following scenarios are all eligible:

  • New Go5G Plus, Go5G Next or Magenta MAX or equivalent voice + new unlimited Home Internet
  • Existing Go5G Plus, Go5G Next or Magenta MAX or equivalent voice + new unlimited Home Internet

Is this promotional pricing eligible for Price Lock?

Yes! Customers enrolled in this promotional pricing get a commitment from us that we will pay their final month’s recurring service charges if we were to make a price change and they decide to leave. Customers just need to notify us within 60 days if their price ever changes. 

Exclusions like taxes and fees apply for Price Lock. See FAQs at T-Mobile.com/plans for specifics.

Can I get this deal in addition to T-Mobile’s other promotions?

Yes, you may combine this offer with some other promotions. Talk to a T-Mobile representative to ensure you meet all promotional requirements.

$50 Home Internet Promotion

How do I get the $50 Home Internet promotion?

T-Mobile customers with an eligible unlimited Home Internet line and at least one qualifying postpaid voice line can get Home Internet service for just $50 per month (with AutoPay and eligible payment method) via $10 monthly bill credit and $5 AutoPay discount.

Here’s how:

  • You must activate at least 1 new unlimited Home Internet line on a qualifying rate plan.
  • You must have or activate at least 1 paid voice line.
  • Your required paid voice line and Home Internet line must remain active to continue receiving bill credits.
  • Limited to a maximum of 1 per account.
  • Sign up for AutoPay with an eligible payment method to get the $5 AutoPay discount. AutoPay discounts can apply to up to 8 eligible lines.

How long will this promotional pricing last?

You can keep the promotional pricing as long as you maintain a qualifying plan and eligible line count. To maintain the $50 price point you must also be enrolled in AutoPay with an eligible payment method. 

Do I have to have AutoPay to get this deal?

AutoPay is not required to receive the promotion (via $10 monthly bill credit), but you will need to sign up for AutoPay with an eligible payment method to get the $50 price point (via $10 monthly bill credit and $5 AutoPay discount). 

If you do not wish to sign up for AutoPay with an eligible payment method or you have already reached your maximum number of AutoPay discounts (8), you’ll receive Home Internet for $55 per month (via $10 monthly bill credit). 

When will my Home Internet line credit be applied?

In most cases, you’ll see your Home Internet line credit on your first bill, but credits may take up to two bill cycles to appear. 

Who is eligible for the $50 Home Internet promotion?

T-Mobile customers with a new unlimited Home Internet line and at least one nationally-available postpaid voice line are eligible for the $50 Home Internet promotion.
The following scenarios are all eligible: 

  • New voice + new unlimited Home Internet
  • Existing voice + new unlimited Home Internet

Is this promotional pricing eligible for Price Lock?

Yes! Customers enrolled in this promotional pricing get a commitment from us that we will pay their final month’s recurring service charges if we were to make a price change and they decide to leave. Customers just need to notify us within 60 days if their price ever changes.

Exclusions like taxes and fees apply for Price Lock. See FAQs at T-Mobile.com/plans for specifics.

Can I get this deal in addition to T-Mobile’s other promotions?

Yes, you may combine this offer with some other promotions. Talk to a T-Mobile representative to ensure you meet all promotional requirements.

Test Drive

What is Test Drive, and who is eligible?

New and existing T-Mobile customers activating Home Internet on a qualifying plan are eligible to receive their money back via a onetime bill credit if they choose to schedule cancellation of service within the first 15 days of activation.

How can I try Test Drive?

Any customer who activates T-Mobile Home Internet or Small Business Internet on a qualifying plan within the promotional window and schedules cancellation of service within the first 15 days of activation will qualify for Test Drive.

How can I get my money back if I do not wish to continue with T-Mobile Internet?

At the time cancellation is scheduled, a one time bill credit will be applied to your account to zero out any T-Mobile Internet service charges on your bill. If there is a credit balance on the account because a payment was made before the one time bill credit was applied, the credit balance will be proactively paid out after 30 days via a Prepaid MasterCard from North Lane to the billing address on file.

When does my 15 days start for Test Drive?

Your 15 Days starts the day you activate and bring home your device from a retail store or once you receive a notification that your 5G gateway has shipped.

Do I need to return any equipment that was sent to me if I cancel service?

Yes, you will need to return the gateway after you cancel your service, or you will be charged a non-return fee to your bill that is not eligible for any money back adjustment. Equipment Non-Return Fees are not part of Test Drive. These will be handled in the same way they would without Test Drive and are not eligible for a money back adjustment.

What is the difference between T-Mobile 30 day Network Test Drive, and the 15 day Internet Test drive?

The T-Mobile Network Test Drive allows non-T-Mobile customers to try T-Mobile's network for up to 30 days with their own phone, phone number and apps from another carrier. While the T-Mobile Internet Test drive allows Non-T-Mobile customers and existing T-Mobile customers to try out T-Mobile Home Internet or Small Business Internet service for 15 days after activation worry-free. If T-Mobile Internet is not right for you, cancel within the first 15 days for a full refund.

Signing Up

How do I get signed up for T-Mobile Home Internet Service?

  • You can go here to check availability at your address and get started www.t-mobile.com/isp.
  • Once you successfully submit the form you will be provided contact information for our Home Internet team.

When do you expect to roll out more markets?

We are working aggressively to expand T-Mobile Home Internet Service to more and more people, but don't have specific dates by location currently. If you are on our waiting list, we will let you know as soon as the service is available to you!

Can I connect multiple devices to T-Mobile Home Internet at once?

Yes! You'll be able to use your T-Mobile Home Internet to connect your computer, phone, and numerous other devices in your home simultaneously.

I received an invitation to sign-up for T-Mobile Home Internet, but when I go to the web and put in my information, I get a message that says "You're on the Waiting List".

  • Sometimes, if you're the primary account holder on an existing T-Mobile account, we'll send you an invitation when another location on your account is eligible. In this situation, you might get a "waiting list" message if you try to check availability for your own address.
  • T-Mobile Home Internet invitations for existing T-Mobile accounts are tied to a specific phone number, so if the correct phone number is not entered on the form, you'll get that response even if you received an invite.
  • You can re-try using a different phone number on your account or call our dedicated Customer Care team at 1-844-275-9310 to help.

How can I check the status of my order?

If you have placed an order for a device and have not received it yet, you can check your order status here.

Why do I want a T-Mobile ID?

A T-Mobile ID is a credential that links the services you use with T-Mobile, including Home Internet. With a T-Mobile ID and password, you can log into My T-Mobile to pay your bill, set up and manage AutoPay, and more.
Home Internet customers can create a T-Mobile ID by signing up here using the email address you used at time of sale.
Note: Home Internet customers that did not provide an email address for service notifications and receive a paper bill will need to call 844-275-9310 to provide their email address in order to register for T-Mobile ID.

Can I purchase this service in a T-Mobile store or on T-Mobile.com?

T-Mobile Home Internet is available only in select areas. If service is available at your address, you can get a plan in any T-Mobile Retail store, via Virtual Retail, or by calling us at 1-800-T-MOBILE or dialing 611 from your T-Mobile phone.

Do I have to be an existing T-Mobile customer?

No, service is available for everyone at an eligible address.

How can I get Internet for my business?

Great news! T-Mobile has the Internet access solutions that you need to keep your business and your employees connected and productive. Click here to learn more about business-grade internet connectivity for your remote workers and your business.

I'm on the waiting list for T-Mobile Home Internet. What does it mean?

We're working to expand T-Mobile Home Internet service to more and more people over time-we appreciate your patience! As soon as we're ready for you, we'll let you know!

Where can I find information on T-Mobile Fiber?

T-Mobile Fiber delivers home broadband service over fiber-optic lines to select locations, using fiber providers’ fiber-optic networks. For more information on T-Mobile Fiber, visit T-MobileFiber.com.

What offers or promotions are available with T-Mobile Fiber?

We’re excited to bring our T-Mobile customers in select locations another option for home broadband. When you preorder today we are offering 30 days on us for new 1 GB T-Mobile Fiber customers. For more information on T-Mobile Fiber, visit T-MobileFiber.com.

Movers

How soon can I use my T-Mobile 5G internet service after I move?

Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

If I move, can I take my WiFi Gateway with me?

Yes, customers are required to call T-Mobile prior to moving to confirm that their Wifi Gateway will work at their new address. If T-Mobile Home Internet service is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

Can I keep my current Home Internet when I move?

Yes, we make it simple, just call 1-855-533-5933 to confirm that your new address is eligible for service and you can continue enjoying your T-Mobile Home Internet

Will I be charged for moving or changing my address?

There is no charge for changing addresses.

Can I transfer my T-Mobile 5G internet to another house?

Yes, customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new house address. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

Do I have to pay to move my services?

No, after customers calls 1-844-275-9310 to confirm that their new address is eligible for service there is no cost to transfer service.

T-Mobile Internet Lite

What is T-Mobile Internet Lite?

T-Mobile Internet Lite massively expands access to T-Mobile Internet, giving connectivity to more homes covered by our 5G and 4G LTE wireless footprint. For millions of homes that aren’t yet eligible for our unlimited 5G Home Internet service, we offer T-Mobile Internet Lite starting at $60/month with AutoPay for 100GB of data per month.

What T-Mobile Internet Lite Plans are available?

T-Mobile Internet Lite - 100GB - $65 OR $60 w/ AutoPay and eligible payment method
T-Mobile Internet Lite - 150GB - $90 OR $85 w/ AutoPay and eligible payment method
T-Mobile Internet Lite - 200GB - $115 OR $110 w/ AutoPay and eligible payment method
T-Mobile Internet Lite - 300GB - $165 OR $160 w/ AutoPay and eligible payment method

What is included in the T-Mobile Internet Lite Plans?

T-Mobile Internet Lite customers get many of the same great benefits as our T-Mobile Home Internet customers – including no price hikes, no monthly fees, no annual contracts and simple setup in under 15 minutes.

Plus, T-Mobile Internet Lite utilizes the same Home Internet Gateway and connects to the massive T-Mobile 5G network. And, when a T-Mobile Internet Lite customer becomes eligible for our unlimited Home Internet plan, they can upgrade to unlimited. That is what we call a win-win.

Can T-Mobile Prepaid customers take advantage of Internet Lite?

Currently, Internet Lite plans are available to T-Mobile postpaid customers and Metro by T-Mobile Customers. T-Mobile prepaid customers are not eligible for T-Mobile Internet Lite at this time.

What happens if I go over my data cap?

Once a customer uses their monthly allotment of data, they will experience reduced speeds (128kbps). Customers can add more data at any time via the myTMO app, online at myTMO.com, or calling customer Care (1-800-937-8997).

When can I expect my area to be eligible?

T-Mobile Home Internet eligibility is determined at the household level. Household eligibility is based off network capacity, which is expanding all the time, but can also change as more customers join T-Mobile Home Internet. Once T-Mobile Internet Lite customers become eligible for our unlimited Home Internet service, they can upgrade their service at no extra cost.

Is Binge On/Music Freedom going to be unlimited for HINT Lite?

No. Only security updates, firmware updates, and account management functions will be unlimited. All other sources of data traffic will be subject to the data limit.

Will I be notified if I hit my data limit? If so, how will I be notified once I hit my data limit?

T-Mobile Internet Lite customers will receive notifications to their Home Internet gateway at 80%, 95% and 100% of data usage. A second notification will be sent via email, if an email is on file.

Additionally, T-Mobile Home Internet and Voice customers will also receive an SMS message to their phone line, informing them of their data usage.

What can I do while my speed is reduced to 2G speeds (128kbps)?

While utilizing 2G (128kbps) speeds, you can access any page in the metrobyt-mobile.com or t-mobile.com domains without a negative impact to your data limit. You will still be able to access these sites even with reduced speeds. Other use will be reduced to 2G (128kbps) speeds.

What if I need more or less data, can I upgrade/downgrade my Internet Lite plan?

Customers may upgrade or downgrade their T-Mobile Internet Lite plan at any time during the month by calling Customer Care or by visiting a T-Mobile store.

After upgrading my Internet Lite data plan, how long does it take for data to be added?

It can take anywhere between 10 minutes to 2 hours to access new data once you’ve upgraded your T-Mobile Internet Lite plan. Customers may upgrade their T-Mobile Internet Lite plans prior to running out of data.

Can you guarantee broadband speeds with T-Mobile Internet Lite?

Because T-Mobile Internet Lite is available to any home within our wireless footprint, we can’t guarantee broadband speeds for all T-Mobile Internet Lite customers, as speeds can vary by location. T-Mobile Internet Lite is about saying yes to more customers and offering families, especially those in rural areas, an alternative to Satellite and DSL.

When does my data replenish?

Your T-Mobile Internet Lite data will reset on the first day of your new billing cycle.

How do I know if I’m on a T-Mobile Internet Lite plan or not?

You can review your rate plan anytime at myTMO on the web or in the app or call care, 1-800-937-8997 or 611 from a TMO handset.

What speeds will I get with Internet Lite?

T-Mobile Internet Lite speeds will vary by location, and will vary more than the unlimited 5G Home Internet Plan, but areas that show strong 5G mobile wireless coverage are more likely to see better Internet Lite speeds. Internet Lite is delivered via both our 4G LTE and 5G cellular networks and speeds vary due to factors affecting cellular networks.

What is the difference between Home Internet and Internet Lite?

T-Mobile Internet Lite are offers plans with a data buckets ranging between 100 GB and 300 GB per month. Once you qualify for the unlimited 5G Home Internet plan, you will be able to upgrade at no additional cost.

Are taxes and fees included for T-Mobile Internet Lite?

Yes, T-Mobile Internet Lite includes monthly recurring taxes and fees in the price for qualifying accounts. Taxes and fees are additional for accounts paying for a T-Mobile wireless line with additional taxes & fees.

Is a voice line required for T-Mobile Internet Lite?

A voice line is not required for T-Mobile Internet Lite.

Can T-Mobile for Business customers take advantage of Internet Lite?

Small Businesses can also take advantage of Lite plans. For Business Internet plans click here.

Is T-Mobile Home Internet available in every state?

All T-Mobile Home Internet plans are currently available in 49 states. T-Mobile Home Internet is not yet available in Alaska or Puerto Rico.

I just checked my eligibility online at T-Mobile.com and it said I was eligible for the unlimited Home Internet plan, but I went to a T-Mobile store, and they say I am not – what gives?

Fixed wireless broadband works differently from wired services. We allocate access on a first-come first-served basis in each area based on network capacity, which is increasing all the time. Availability can and will change in local areas as more customers in that area sign up. Customers who are interested in T-Mobile Home Internet but aren’t eligible for our unlimited Home Internet service can sign up for T-Mobile Internet Lite. Once T-Mobile Internet Lite customers become eligible for our unlimited service, they can upgrade their service at no extra cost.

When will I qualify for unlimited? Will I be notified when unlimited becomes available if I sign up for Lite?

Once T-Mobile Internet Lite customers become eligible for our unlimited service, they can upgrade their service at no extra cost. If customers sign up for the Waitlist, they will be notified once their address is eligible for our unlimited Home Internet service.

If I reach my data limit and live with the 2G speeds (128kbps) for several days, then upgrade to a new plan, does my 2G (128kbps) usage count against my new plan?

No! Data usage at 2G (128kbps) will not count against your new data plan if you choose to upgrade.

How do I proactively monitor my data consumption?

You can check your data usage at any time in your MyT-Mobile Account.

How often can I upgrade/downgrade my Internet Lite data Plan?

There are no limits on T-Mobile Internet Lite plan changes.

What do I do if I need more than 300GB?

At this time, 300GB is the highest plan available. As we roll out these new plans, we will continue to evaluate customer demand for more options.

Can I carry over unused data month to month?

All unused T-Mobile Internet Lite monthly data is not able to be carried forward.

Where can I find my bill cycle date?

You can review your T-Mobile Internet Lite bill anytime at myTMO.com, in the T-Mobile Home Internet app, by calling Customer Care (1-800-937-8997 or 611 from a TMO phone) or by visiting a local T-Mobile store.

How do I get support if I am a T-Mobile Internet Lite Customer?

You can contact Customer Care through the T-Mobile Home Internet app or at 1-844-275-9310 for 24x7 assistance. For more information on our T-Mobile Internet Lite plans, click here.

Are taxes and fees included in T-Mobile Home Internet?

Yes, most T-Mobile Home Internet customers get monthly recurring taxes and fees included. Taxes and fees are additional for accounts paying for a T-Mobile wireless line with additional taxes & fees.

Past Promotions

Steps to redeem your free Amazon Fire TV 50” 4-Series 4K:

  1. Go to https://promotions.t-mobile.com/ within 30 days of activating your new line.
  2. You will log in to the promotion site to redeem using your T-Mobile ID. Need help with your T-Mobile ID?
  3. Enter all required information, including email, assigned billing number, and Promotional Code: 23FIRETV. You can find your assigned Home Internet billing phone number on your bill under “Connected Devices.”
  4. You will receive an email with a unique Amazon promotion code within 10 weeks of receipt of your valid submission. Follow the link within the email to order your Amazon Fire TV 4-Series 50” and enter the unique promotion code during checkout.

How to redeem your free Blink smart security package:

  1. Go to https://promotions.t-mobile.com/ within 30 days of activating your new line online or via Chat.
  2. You will log in to the promotion site to redeem using your T-Mobile ID. Need help with your T-Mobile ID?
  3. Enter all required information, including email, assigned billing number, and Promotional Code: 23BLINK. You can find your assigned Home Internet billing phone number on your bill under “Connected Devices.”
  4. You will receive an email with a unique Amazon promotion code within 8 weeks of receipt of your valid submission. Follow the link within the email to order your Blink Smart Security Package and enter the unique promotion code during checkout.

How to redeem your $50 Virtual Prepaid Mastercard®

  1. Visit https://promotions.t-mobile.com/ and enter your 10-digit billing phone number and password to login.
  2. Fill out the promotion registration form using promo code: 2023HINTP2
  3. Eligible customers will receive the Virtual Prepaid Mastercard in 12 weeks.