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[](https://www.t-mobile.com/home-internet) Log in [](https://www.t-mobile.com/home-internet) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/home-internet/plans) Plans - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Home Internet ALL-IN plan](https://www.t-mobile.com/home-internet/plans/all-in-unlimited-internet-plan) - [55+ Phone & Internet Bundle](https://www.t-mobile.com/home-internet/deals/phone-internet-bundles-for-seniors) - [Home Internet AWAY plan](https://www.t-mobile.com/home-internet/plans/rv-camper-internet-plans) - [Home Internet Backup plan](https://www.t-mobile.com/home-internet/plans/5g-backup-internet-options) - [Business Internet plan](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - 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[Sign up for T-Mobile ID](https://www.t-mobile.com/home-internet-signup) - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # Askey LTE Wi-Fi Gateway Find technical details, tutorial links, and other information about your Askey LTE gateway. - [About the Gateway](https://www.t-mobile.com#about) - [LCD Screen](https://www.t-mobile.com#lcd) - [Tech Specs](https://www.t-mobile.com#tech) - [Firmware Updates](https://www.t-mobile.com#firmware) - [Web Gateway User Interface (GUI)](https://www.t-mobile.com#gui) - [Network Information & Settings](https://www.t-mobile.com#network) ## About the Gateway For more gateway steps, such as instructions on how to install your SIM or reset your gateway, check out our Tutorials.  [Askey LTE Wi-Fi Gateway Tutorials](https://www.t-mobile.com/support/tutorials/device/t-mobile/lte-wi-fi-gateway-tm-rtl0102)  ## LCD Screen - ### Power/System (Front LED) - Green: System is powered on and ready - Flashing orange: System is booting - Red: There was an error during or after booting - Off: Device is off - ### Battery (Top LED 1) - Battery feature is disabled - Light will always show red - ### Wi-Fi (Top LED 2) - Green: Wi-Fi is on - Red: There is an error with Wi-Fi - Off: Wi-Fi is off - ### LTE (Top LED 3) - Green: LTE is connected and ready - Red: There is an error connecting to LTE - ### Check signal strength If you press the LTE button on the front of the Wi-Fi gateway, the LTE signal strength will display on the Power/System LED. - Flashing green: Excellent LTE signal - Flashing orange: Good LTE signal - Flashing red: Weak LTE signal - Off: No LTE signal ## Tech Specs __Battery__ - Battery size: 5200 mAh - Disabled. Light will always show red. __Battery type__: Lithium Ion   __AC Adapter__ - 24W - 12V / 2A __Dimensions (W x H):__ 6.69 x 4.88 in (170mm x 124mm)   __Operating temperature range:__ -20° – 45° C (-4° F – 113° F)   __Connections__ - Wi-Fi 802.11 a/b/g/n - WPA2 Wi-Fi Security - Ethernet plugs 2xRJ-45 - USB 2.0 Micro USB connector (for professional service only) - Maximum recommended devices: 10 devices per band - 10 on 5 GHz - 10 on 2.4 GHz __Network__ - 4G LTE bands: B2, B4, B5, B12, B71, B66 - 3G / 4G bands: 1, 2, 4, 5, 8 ## Firmware Updates - Firmware updates are pushed out automatically when available. They can't be manually requested. - They're sent out in phases over a few weeks, so not all users get the update at the same time. - Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. - Do not restart the gateway when it’s updating. The gateway will automatically restart once the update is complete. ### __Firmware versions, fixes, and features__ - 14443 - Battery disabled - 11142 - Stability Improvements to Wi-Fi 2.4GHz - IPv6 Connectivity fix on Wi-Fi 5GHz - Firestick Cube – Disney Plus and HBO fix - Factory Reset GUI Notification Improvement - GUI Roaming Status fix - 02944 - Askey TM-RTL0102 is not able to connect to Chromebooks and results in all loss of connectivity to LTE and the LTE LED flashing red to green repetitively - SSID passwords with special characters fail to connect when connecting from devices - 94432 - Wi-Fi 2.4GHz/5GHz SSID inverted - Header text not translated while switched to Spanish - Unique admin password - The unique password modifies the admin password on new devices only. - 93353 - LTE only site - could not register - Changing to the Spanish language in the GUI does not save once the user closes the browser - Occasional loss of access to the GUI when 20 devices are connected to the DUT - User cannot change both the start and the end values of the IP Address Pool at the same time - Cannot tell how many IP addresses are available to be assigned out - Changing the DUT's IP Address, Subnet Mask and IP Address Pool causes the DUT to lose LTE internet connection - Channel Settings and Bandwidth Settings cannot be changed on the 5 GHz channel through the GUI - \[TR069] Periodic Inform - \[TR069] Bugfix for Device does not talk to ACS - Enable ULCA - CA capability following TMO request in HLFS - Deny Femtocell for LTE router - DNSmasq config update - Qualcomm Wi-Fi 5G driver update - Hide Roaming function from UI and controlled through TR069 - 92413 - QR code shown cleartext administrator username and password - Enhance the protection of system configuration file - 91646 - XSS protection to be stopping JavaScript & Html - IPv4/IPv6 issue between FireTV and TM-RTL0102 - Time - Daylight saving incorrect - Any IPv6 device connected to the LAN is reachable from the WAN - \[TR069] Client Crash/Boot Loop Issue - \[TR069] Router Not Reporting CellTower - Any IPv6 device connected to the LAN is reachable from the WAN - Auth token removed from the URL - IMEI SV increment for every SW change (IMEI SV change to 01) - TMO GUI Style - Add Wi-Fi Parameters to the Reporting - Remove "engineer" and "viewer" accounts from the device. - Enhancement for 310240 SIM missing EHPLMN - Enhancement of Default APN for TMO commercial SIM - LTE Signal strength does not match speeds obtained through DUT - Access Control performance issues - 90234 - Release version   ## Web Gateway User Interface (GUI) - The Web GUI allows you to access and change the Askey LTE Wi-Fi Gateway settings. - You must be connected to the Askey LTE Wi-Fi Gateway through Wi-Fi or Ethernet to access. - The Web GUI is designed to work with most modern browsers like Firefox, Chrome, Edge, and Safari. - You can receive and send text messages and notifications about your billing and services through the Web GUI (for T-Mobile Home Internet-only customers). To log in, open a web browser, visit [https://192.168.12.1](https://192.168.12.1 "Web GUI address"), and log in with your username and password.  - For devices purchased before December 31, 2019, the default username and password is admin. - For devices purchased after December 31, 2019, the default password will match the Wi-Fi Password on the label. [Web GUI Tutorials , opens in a new window](https://www.t-mobile.com/support/tutorials/device/t-mobile/lte-wi-fi-gateway-tm-rtl0102/topic/user-interface-overviews) ## Web Gateway User Interface (GUI) ## Network Information & Settings (Wi-Fi, LTE, APN) - ### Network Map Select __Basic__ > __Network__ > __Network Map__ to view information on the Internet, Ethernet, and Wi-Fi connections. - A green check means connected. A red X means disconnected or disabled. - Select __Connected devices__ to view a list of devices connected to either LTE or Wi-Fi. Choose a device to view the MAC and IP addresses for that device. - ### Network Status Select __Basic__ > __Network__ > __Status__ to view information about your LTE and Home network connections, including: - IPv4, IPv6, and DNS addresses for the LTE connection - Signal strength and SIM status for the LTE connection - MAC and IP addresses for the Askey LTE Wi-Fi Gateway (LAN) - Wi-Fi network name, status, mode, channel, and bandwidth - IMEI, SIM card number (ICCID), Phone number (MSISDN) - ### LTE & APN settings Select __Basic__ > __Network__ > __LTE__ to view and change the following LTE settings: - Internet and SIM status - Disconnect from the internet - Data roaming (this setting will not allow you to move your T-Mobile Home Internet service) - Airplane mode - Connection profile settings: - __APN:__ fbb.home - __Username:__ \[blank] - __Password:__ \[blank] - __Authentication Type:__ None - __PDN Type:__ IPv6   __SIM PIN__ T-Mobile does not recommend using a SIM PIN for this device, since it only works in the Askey LTE Wi-Fi Gateway and is locked to your location. If the SIM PIN is enabled, you must go to __Basic__ > __Network__ > __LTE__ and enter the SIM PIN every time the Gateway turns on. If you enter the incorrect PIN too many times, you will be prompted to enter the PUK and a new PIN. [Contact us](https://www.t-mobile.com/support/home-internet/contact-us "Contact us") if you need your PUK code.   Select __Expert__ > __Network__ > __LTE__ to view SIM Management settings and enable a SIM PIN. - __PIN Protected (on/off):__ Enter your PIN and select Save (default PIN is 1234). - __Change PIN (on/off):__ Enter your current and new PINs, then select Save. - ### Wi-Fi settings Select __Basic__ > __Network__ > __Wi-Fi__, then choose __2.4 GHZ__ or __5 GHZ__ at the top to view and change these Wi-Fi settings. You must change 2.4 and 5 GHZ settings separately. Select __Save__ if you make any changes. - Turn Wi-Fi on or off - Wireless Name (SSID) - Wireless Password (must be 12 characters) - Hide SSID Select __Expert__ > __Network__ > __Wi-Fi__, then choose __2.4 GHZ__ or __5 GHZ__ at the top to view and change these additional Wi-Fi settings. You must change 2.4 and 5 GHz settings separately. Select Save if you make any changes. - Security - None - WPA/WPA2-Personal (default) - Security version - Mixed WPA/WPA2 - WPA2 (default) - Encryption - Wireless mode - 2.4 GHZ default is 802.11g/n mixed - 5 GHz default is 802.11a/ac/n mixed - Channel (default is auto) - Channel Bandwidth (default is auto) - ### LAN settings Select __Expert__ > __Network__ > __LAN__ to view and change these LAN settings. Select __Save__ if you make any changes. - Basic - MAC and IP addresses of the Askey LTE Wi-Fi Gateway - Subnet Mask - Advanced - __DHCPS on/off (default is on):__ The Dynamic Host Configuration Protocol Server (DHCPS) automatically assigns IP addresses to devices that connect via ethernet or Wi-Fi - __IP Address Pool (default is 100 - 150):__ This is the IP address range the DHCPS can assign. You can't connect more devices than you have IP addresses available to the DHCPS. - __Primary DNS (default is blank):__ The Domain Name System (DNS) translates web URLs like [T-Mobile.com](https://www.t-mobile.com/) into the actual IP address of the web server. - __Secondary DNS (default is blank)__ - ### Traffic Query Select __Basic__ > __Network__ > __Traffic Query__ to view information about your data usage. ## Need help? Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home! 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