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T-Mobile mesh Wi-Fi extender (V1)

Expand coverage and get seamless connectivity in more places throughout your home.

Set up

Set up your T-Mobile 5G Gateway (G4AR, G4SE, or G5AR) before the mesh Wi-Fi extender.

 

Check out the video for an overview of how to set up your mesh Wi-Fi extender.

  • You can set up your mesh Wi-Fi extender with an ethernet cable.

    1. Plug in the power adapter and connect it to the mesh Wi-Fi extender. Your mesh Wi-Fi extender should be close to the gateway.
    2. After the mesh Wi-Fi extender is connected to a power source, you should see the LED color change from solid white to blinking white. This takes a few minutes.
    3. Connect the mesh Wi-Fi extender to your gateway using the provided ethernet cable.
    4. Wait for the LED on your mesh Wi-Fi extender to change from flashing green to solid green. This takes a few minutes.
    5. Your pairing is now complete.
    6. You can now remove the ethernet cable from the gateway and the mesh Wi-Fi extender.
    7. Follow directions for finding an ideal location.

    1. Place the mesh Wi-Fi extender where you have the least Wi-Fi coverage or where you use the Internet the most, in an area that’s away from the gateway and near a power outlet.
    2. Make sure it is in an open space and:
      • Away from devices that may cause interference.
      • Not behind TVs and monitors.
      • Not behind walls or obstructions.
      • Not behind heavy-duty appliances or electronics such as microwave ovens and baby monitors.
      • Not behind metal fixtures, enclosures, cabinets, reinforced concrete, or pipes.
    3. Once the mesh Wi-Fi extender is connected to the power source at this location, the LED should change from solid white to blinking green and finally solid green. This will take a few minutes.
    4. If your mesh Wi-Fi extender shows a yellow or red light after you plug in, unplug it, and move it closer to the gateway.

    1. Connect your wireless devices to your network using the Wi-Fi SSID (Wi-Fi name) and Wi-Fi Key (Wi-Fi password) of your gateway. Refer to the Gateway & Network Set Up page for more details.
    2. Use the T-Life app to check signal strength.

Learn more

    • The mesh Wi-Fi extender is intended to only work for customers on select plans. Review the Home Internet plans to see which plans are compatible with the device.
    • If you are no longer on a plan that is compatible with the mesh Wi-Fi extender, features of the device will no longer work and you may be subject to a non-return fee unless you return it to a T-Mobile store.
    • Contact Us for guidance on how to return your mesh Wi-Fi extender to a T-Mobile store.

    • T-Mobile mesh Wi-Fi extender
    • RJ-45 Cat.5e Ethernet Cable
    • Power Adapter
    • Set Up Information
    • T-Mobile Terms and Conditions
    • Safety and Regulatory Notice

    • Dimensions
      • 165mm x 165mm x 33mm
      • 6.5” x 6.5” x 1.3” (Round Shape)
    • Weight
      • 880 g
      • 0.701 lbs
    • Operating environment
      • 0 to 40 o C
      • 32 to 104 o F
    • Power adapter: AC
    • Power input: 100 – 240V, 2A @ DC 15V, 50/60Hz
    • Theoretical power consumption: 30 W
    • Wi-Fi connectivity
      • 11ax 4x4 2.4G
      • 11ax 4x4 5G
    • Security: WPA/WPA2/WPA3
    • Physical interfaces
      • USB Type C x 1 (Regular Power Source)
      • GE LAN (Yellow)
      • Reset pin hole

  • The LED is located on front of the device. The visual LED display allows you to quickly obtain the current condition:

    • Off
      • Device is powered off
    • White
      • Solid: Booting up; Not ready to pair
      • Blinking (0.25s On, 0.25s Off): Booted up and ready to pair
      • Blinking (0.5s On, 0.5s Off): Firmware upgrade in progress
      •  
    • Green
      • Blinking (1s On, 1s Off): Connecting to gateway
      • Solid: Good wireless connection or connected to gateway
    • Yellow
      • Solid: Poor wireless connection
    • Red
      • Solid: No connection
      • Blinking (1s On, 1s Off): Factory reset
    • Blue
      • Solid: Mesh Wi-Fi extender is in recovery mode after failed factory reset. Rebooting the mesh Wi-Fi extender will clear this.

     

    1. Unplug the mesh Wi-Fi extender from power.
    2. Wait 30 seconds.
    3. Plug the mesh Wi-Fi extender back in.
    4. Push in the reset button on back of the mesh Wi-Fi extender (using a paperclip or other sharp object) and continue pressing until you see a blinking white light (this can take a couple of minutes).

    • Avoid prolonged exposure to direct sunlight, particularly in warm climates.
    • Also, make sure that obstacles never obstruct airflow vents on the top or bottom of the mesh Wi-Fi extender’s enclosure. Allow at least 100mm/4in clearance on all sides of the enclosure. Ensure it is at least 3 feet from baseboard heaters.
    • If it feels hot, unplug it immediately and let the device cool before plugging it in again.

Troubleshooting

    • Verify your gateway and mesh Wi-Fi extender are both powered on.
    • Try placing the gateway and mesh Wi-Fi extender in a different location.
    • Try factory reset.

    • The LED displays solid red to indicate there is no network signal, which could mean your Wi-Fi network is down due to several reasons.
    • Be sure your gateway is turned on and working properly or try placing the mesh Wi-Fi extender closer to the gateway.
    • If the connection does not improve, contact T-Mobile Internet Customer Service.

    • If the mesh Wi-Fi extender does not start, verify the provided power adapter is connected to a working outlet and plugged into the power USB-C port on the mesh Wi-Fi extender.
    • If the mesh Wi-Fi extender is connected to an outlet and power still does not start, contact T-Mobile Internet Customer Service.

    • If you feel your overall internet experience is poor, try repositioning the mesh Wi-Fi extender.
    • You can also use the T-Life app to help diagnose the issue.

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