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[](https://www.t-mobile.com/home-internet) Log in [](https://www.t-mobile.com/home-internet) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/home-internet/plans) Plans - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Home Internet ALL-IN plan](https://www.t-mobile.com/home-internet/plans/all-in-unlimited-internet-plan) - [55+ Phone & Internet Bundle](https://www.t-mobile.com/home-internet/deals/phone-internet-bundles-for-seniors) - [Home Internet AWAY plan](https://www.t-mobile.com/home-internet/plans/rv-camper-internet-plans) - [Home Internet Backup plan](https://www.t-mobile.com/home-internet/plans/5g-backup-internet-options) - [Business Internet plan](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Prepaid Internet plan](https://www.metrobyt-mobile.com/home-internet-plans.html?INTNAV=tNav%3APlans%3APrepaidInternetPlan) - [Fiber Internet](https://www.t-mobile.com/home-internet/fiber) - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) Internet Speed & Technology - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) - [Internet deals](https://www.t-mobile.com/home-internet/deals) Internet deals - [Internet deals](https://www.t-mobile.com/home-internet/deals) - [Phone & internet bundles](https://www.t-mobile.com/cell-phone-plans/phone-home-internet-bundle) - [Same Day Delivery](https://www.t-mobile.com/home-internet/doordash-same-day-internet) - [Moving](https://www.t-mobile.com/home-internet/transfer-internet-service) - [Support](https://www.t-mobile.com/support/home-internet) Support - [Getting started](https://www.t-mobile.com/support/home-internet) - [WiFi Gateway device](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) - [Internet app](https://www.t-mobile.com/support/home-internet/app) - [Test Drive Worry-Free Trial](https://www.t-mobile.com/support/home-internet/15-day-test-drive) - [Home Internet FAQ](https://www.t-mobile.com/home-internet/faq) - [Internet Troubleshooting](https://www.t-mobile.com/support/home-internet/customer-support) [Contact](https://www.t-mobile.com/support/home-internet/contact-us) Contact - [Sales: 1-844-839-5057](tel:1-844-839-5057) - [Support: 1-844-275-9310](tel:1-844-275-9311) - [Check order status](https://www.t-mobile.com/orders/order-status) - Screen share with an Expert Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions [Check availability](https://www.t-mobile.com/home-internet/eligibility) My account [Log in](https://www.t-mobile.com/signin?state=https%3A%2F%2Fwww.t-mobile.com%2Fhome-internet%2Fplans) [Back to my account](https://www.t-mobile.com/account/dashboard) For Home Internet customers only - [Sign up for T-Mobile ID](https://www.t-mobile.com/home-internet-signup) - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # T-Mobile mesh Wi-Fi extender (V1) Expand coverage and get seamless connectivity in more places throughout your home. Check out the [T-Mobile mesh Wi-Fi extender (V2)](https://www.t-mobile.com/support/home-internet/mesh-wifi-extender-v2) page for details on setting up and using that device.  - [Set Up](https://www.t-mobile.com#mesh) - [Learn More](https://www.t-mobile.com#support) - [Troubleshooting](https://www.t-mobile.com#troubleshooting) ## Set up [Set up your T-Mobile 5G Gateway (G4AR, G4SE, G5AR, or G5SE)](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) before the mesh Wi-Fi extender. Check out the video for an overview of how to set up your mesh Wi-Fi extender.   Expand Your Wi-Fi Signal in More Places Throughout Your Home With Wi-Fi Mesh - ### Set up with ethernet cable You can set up your mesh Wi-Fi extender with an ethernet cable. 1. Plug in the power adapter and connect it to the mesh Wi-Fi extender. Your mesh Wi-Fi extender should be close to the gateway. 2. After the mesh Wi-Fi extender is connected to a power source, you should see the LED color change from solid white to blinking white. This takes a few minutes. 3. Connect the mesh Wi-Fi extender to your gateway using the provided ethernet cable. 4. Wait for the LED on your mesh Wi-Fi extender to change from flashing green to solid green. This takes a few minutes. 5. Your pairing is now complete. 6. You can now remove the ethernet cable from the gateway and the mesh Wi-Fi extender. 7. Follow directions for finding an ideal location. - ### Find an ideal location 1. Place the mesh Wi-Fi extender where you have the least Wi-Fi coverage or where you use the Internet the most, in an area that’s away from the gateway and near a power outlet. 2. Make sure it is in an open space and: - Away from devices that may cause interference. - Not behind TVs and monitors. - Not behind walls or obstructions. - Not behind heavy-duty appliances or electronics such as microwave ovens and baby monitors. - Not behind metal fixtures, enclosures, cabinets, reinforced concrete, or pipes. 3. Once the mesh Wi-Fi extender is connected to the power source at this location, the LED should change from solid white to blinking green and finally solid green. This will take a few minutes. 4. If your mesh Wi-Fi extender shows a yellow or red light after you plug in, unplug it, and move it closer to the gateway. - ### Connect your devices 1. Connect your wireless devices to your network using the Wi-Fi SSID (Wi-Fi name) and Wi-Fi Key (Wi-Fi password) of your gateway. Refer to the [Gateway & Network Set Up](https://www.t-mobile.com/support/home-internet/t-mobile-gateway#network "Gateway & Network Set Up") page for more details. 2. Use the T-Life app to check signal strength. ## Learn more - ### Compatibility - The mesh Wi-Fi extender is intended to only work for customers on select plans. Review the [Home Internet plans](https://www.t-mobile.com/home-internet/plans "Home Internet Plans") to see which plans are compatible with the device. - If you are no longer on a plan that is compatible with the mesh Wi-Fi extender, features of the device will no longer work and you may be subject to a non-return fee unless you return it to a T-Mobile store. - [Contact Us](https://www.t-mobile.com/support/home-internet/contact-us "Contact us") for guidance on how to return your mesh Wi-Fi extender to a T-Mobile store. - ### What's in the Box - T-Mobile mesh Wi-Fi extender - RJ-45 Cat.5e Ethernet Cable - Power Adapter - Set Up Information - T-Mobile Terms and Conditions - Safety and Regulatory Notice - ### Tech Specs - Dimensions - 165mm x 165mm x 33mm - 6.5” x 6.5” x 1.3” (Round Shape) - Weight - 880 g - 0.701 lbs - Operating environment - 0 to 40 o C - 32 to 104 o F - Power adapter: AC - Power input: 100 – 240V, 2A @ DC 15V, 50/60Hz - Theoretical power consumption: 30 W - Wi-Fi connectivity - 11ax 4x4 2.4G - 11ax 4x4 5G - Security: WPA/WPA2/WPA3 - Physical interfaces - USB Type C x 1 (Regular Power Source) - GE LAN (Yellow) - Reset pin hole - ### LED Indicator Lights The LED is located on front of the device. The visual LED display allows you to quickly obtain the current condition: - Off: Device is powered off - White - Solid: Booting up; Not ready to pair - Blinking (0.25 seconds on, 0.25 seconds off): Booted up and ready to pair - Blinking (0.5 seconds on, 0.5 seconds off): Firmware upgrade in progress - Green - Good wireless connection, or the mesh is connected to the gateway via ethernet. - Yellow - Blinking: A mesh placement issue is detected. - Fast blinking (0.25 seconds on, 0.25 seconds off): The mesh is too close to the gateway - Slow blinking (1 second on, 1 second off) - Red - Solid: No Wi-Fi connection and attempting to reconnect. - Blinking (1 second on, 1 second off): Factory reset - Blue - Solid: Mesh Wi-Fi extender is in recovery mode after failed factory reset. Rebooting will clear this. - ### Factory Reset 1. Unplug the mesh Wi-Fi extender from power. 2. Wait 30 seconds. 3. Plug the mesh Wi-Fi extender back in. 4. Push in the reset button on back of the mesh Wi-Fi extender (using a paperclip or other sharp object) and continue pressing until you see a blinking white light (this can take a couple of minutes). - ### Prevent Overheating - Avoid prolonged exposure to direct sunlight, particularly in warm climates. - Also, make sure that obstacles never obstruct airflow vents on the top or bottom of the mesh Wi-Fi extender’s enclosure. Allow at least 100mm/4in clearance on all sides of the enclosure. Ensure it is at least 3 feet from baseboard heaters. - If it feels hot, unplug it immediately and let the device cool before plugging it in again. ## Troubleshooting - ### No Internet - Verify your gateway and mesh Wi-Fi extender are both powered on. - Try placing the gateway and mesh Wi-Fi extender in a different location. - Try factory reset. - ### No Signal - The LED displays solid red to indicate there is no network signal, which could mean your Wi-Fi network is down due to several reasons. - Be sure your gateway is turned on and working properly or try placing the mesh Wi-Fi extender closer to the gateway. - If the connection does not improve, contact [T-Mobile Internet Customer Service](https://www.t-mobile.com/support/home-internet/contact-us). - ### Does Not Start - If the mesh Wi-Fi extender does not start, verify the provided power adapter is connected to a working outlet and plugged into the power USB-C port on the mesh Wi-Fi extender. - If the mesh Wi-Fi extender is connected to an outlet and power still does not start, contact [T-Mobile Internet Customer Service](https://www.t-mobile.com/support/home-internet/contact-us). - ### Poor Internet Experience - If you feel your overall internet experience is poor, try repositioning the mesh Wi-Fi extender. - You can also use the [T-Life app](https://www.t-mobile.com/support/home-internet/app) to help diagnose the issue. ## Looking for something else? 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