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Welcome to T-Mobile Internet Support

Our internet is designed to be easy to set up and effortless to maintain. Find setup instructions, helpful videos and troubleshooting guides below.

Create your T-Mobile ID and Account

Learn how to create your T-Mobile ID, manage your account, access your bill, and get an overview of what to expect on your bill including charges.

  • New to T-Mobile? Get your T-Mobile ID to finish setting up your account and learn more about your T-Mobile account and billing.
  • Already have a T-Mobile ID? Use your existing T-Mobile ID to access and manage your T-Mobile account.
Create your T-Mobile ID Account Support & Billing

Get the T-Life app

The T-Life app is the easiest way to set up your Internet.

  • It can help find the best location for your gateway, monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, manage your gateway anytime, anywhere, and more.
  • If you don't want to use the app, you can still connect to your network using the default name and password on the gateway label.
Learn more about the T-Life app

Set up your Gateway and Network

Our 5G Gateways offer standard Wi-Fi, multiple home networks (SSID), and connection to T-Mobile's 5G network. We offer a variety of gateways with the same key features.

  • After you set up your gateway, then you can set up your Mesh Access Point.
  • Each time you move your gateway you should use the gateway placement assistant in the app to find the best location for your gateway.
Gateway set up & placement Set up a replacement gateway

Connect your Devices

Connect your device and equipment using Wi-Fi or Ethernet. Use the link below to get tutorials and instructions for connecting devices and third-party equipment.

Connect Devices and Equipment

Internet Contract Freedom

We’ve made it easier than ever for customers stuck in a contract or bundle to make the switch to T-Mobile Internet! When new and existing customers make the move to T-Mobile Internet from an Internet Service Provider (ISP), we'll pay off your previous carrier’s service contracts and early termination fee (ETF) up to $500. There has never been a better time to break up with your ISP!

Internet Contract Freedom

Still need help?

Find out what people are talking about in our T-Mobile Internet forum in the T-Mobile Community or check out our FAQs for the most common questions about T-Mobile Internet.

Go to T-Mobile Community View our FAQs

 

 

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