President, Consumer Group
Jon Freier is the President of T-Mobile’s U.S. Consumer Group, leading consumer-facing brands and operations for both postpaid and prepaid customer segments. He’s responsible for thousands of employees spread across teams that lead consumer strategy and experience, consumer marketing, consumer operations, go-to-market planning, branded retail and customer service and the portfolio of independently owned and operated sales and distribution channels.
Starting with T-Mobile’s originating company, Western Wireless, Jon began on the frontline when the company had fewer than 75,000 customers. Since that time, he has transformed T-Mobile’s Consumer Group into an award-winning team, contributing to one of the largest and fastest retail expansions in American history and garnering countless customer-experience accolades. This extraordinary growth allowed the Un-carrier to reach tens of millions of additional customers throughout America’s largest cities and smallest towns over the last few years.
Providing communities both large and small with the best 5G network experience in America is Jon’s passion. A steadfast supporter of the U.S. military and their families, he serves as the executive sponsor of T-Mobile’s Veterans & Allies Network, and is also a vocal advocate for accessibility in the workplace, bringing awareness to the unique needs and talents of individuals with disabilities by serving as executive sponsor of the Accessibility Community at T-Mobile.
Jon's love for his employees and our customers unleashes the potential of his teams, whose customer-obsession is revolutionizing wireless telecommunications for American consumers and allowing T-Mobile to achieve its mission of becoming the best in the world at connecting customers to their world!
Jon holds a Bachelor of Science in organizational management from Lubbock Christian University and a Master of Science in organizational leadership from Colorado State University. He loves all things Texas, classic cars, making a difference in people's lives and having the privilege of leading one of the largest professional teams in the United States.
President & Chief Executive Officer
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President, T-Mobile Consumer Group
Executive Vice President & Chief Communications Officer
Chief Marketing Officer
Executive Vice President & Chief Human Resources Officer
Executive Vice President, Financial Planning & Analysis
Executive Vice President & Chief Financial Officer
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Executive Vice President & Chief Technology Officer
Executive Vice President, Advanced & Emerging Technologies
Executive Vice President & Chief Information Officer
Executive Vice President & General Counsel
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Chief Digital Officer