Media Library

T‑Mobile President and Chief Operating Officer, Mike Sievert unveils RockStar Status for T‑Mobile customers at T‑Mobile’s Un-carrier NEXT event at the T‑Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. Sievert announced Team of Experts, which reinvents customer service, as well as T‑Mobile customers being rock stars everywhere with a free Pandora Plus subscription and exclusive benefits at Live Nation concerts. (Sean Rayford/AP Images for T‑Mobile)

T‑Mobile Executive Vice President of Customer Care Callie Field addresses the audience at T‑Mobile’s Un-carrier NEXT event at the T‑Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T‑Mobile)

T‑Mobile Chief Executive Officer John Legere enters the T‑Mobile Customer Experience Center for the Un-carrier NEXT event on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T‑Mobile)

T‑Mobile Executive Vice President of Customer Care Callie Field addresses the audience at T‑Mobile’s Un-carrier NEXT event at the T‑Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T‑Mobile)