Callie Field

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Callie Field is the executive vice president of customer care for T-Mobile and Metro by T-Mobile. She leads more than 30,000 customer experience-obsessed experts who have racked up more J.D. Power awards in customer service than any other wireless provider and led the industry in customer service satisfaction every quarter for the last four years with HarrisX. Callie and her team have defined what it means to be famous for care.

Callie’s T-Mobile journey started in 2003. After earning her J.D./MBA from Texas Tech, Callie launched her career on the frontline for T-Mobile. Since then, Callie has taken on a variety of leadership roles at T-Mobile, including spearheading multiple sales channels where she drove record-setting growth across several markets before leading the award-winning customer care team. Today, Callie is the architect behind Team of Experts, a radical new care model and Un-carrier move that continues to break records by ensuring customers feel happier, stay longer, and effortlessly deepen their relationships with T-Mobile.

Callie prefers to spend most of her time visiting directly with her teams all around the world to celebrate their big wins. She is an avid podcast listener, Peloton and mountain trail runner, PBS Masterpiece Theatre lover, and is the executive sponsor of T-Mobile’s Multi-Cultural Network.