Callie Field

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Callie Field is the executive vice president and chief customer experience officer for T-Mobile and Metro by T-Mobile. She leads more than 30,000 customer experience-obsessed experts who have racked up more J.D. Power awards in customer service than any other wireless provider and led the industry in customer service satisfaction every quarter for the last four years with HarrisX. Callie and her team have defined what it means to be famous for care.

Callie’s T-Mobile journey started in 2003. After earning her J.D./MBA from Texas Tech, Callie launched her career on the frontline for T-Mobile. Since then, Callie has taken on a variety of leadership roles at T-Mobile, including spearheading multiple sales channels where she drove record-setting growth across several markets before leading the award-winning customer care team. Today, Callie is the architect behind Team of Experts, a radical new care model and Un-carrier move that continues to break records by ensuring customers feel happier, stay longer, and effortlessly deepen their relationships with T-Mobile.

Callie prefers to spend most of her time connecting directly with Care experts to learn from their experience and celebrate their big wins. She is an avid podcast listener and is passionate about traveling to visit her teams in the U.S. and around the world to improve the customer and frontline experience. As the executive sponsor of T-Mobile’s Multicultural Alliance network, she has dedicated herself to working through the company’s Diversity, Equity, and Inclusion networks to invest in the career paths of women and people of color, increase participation rates in T-Mobile-sponsored college education programs, bring new focus and economic development to under-served and under-represented communities, and break the glass ceilings that are holding back development of tomorrow’s leaders.