[](https://www.t-mobile.com/privacy-center) [](https://www.t-mobile.com/privacy-center) - [Privacy notices](https://www.t-mobile.com/privacy-center/privacy-notices) - [Privacy dashboard](https://www.t-mobile.com/privacy-center/dashboard) - [Education](https://www.t-mobile.com/privacy-center/education) - [FAQs](https://www.t-mobile.com/privacy-center/faq) [Contact us](https://www.t-mobile.com/privacy-center/contact-us) Our Companies [](https://www.t-mobile.com) Explore Education Education - [Your privacy around the web](https://www.t-mobile.com/privacy-center/education/web-privacy) - [About the Trust Center](https://www.t-mobile.com/privacy-center/education/trust-center) - [Bug Bounty program](https://www.t-mobile.com/privacy-center/education/bug-bounty) - [Phone privacy](https://www.t-mobile.com/privacy-center/education/phone-privacy) - Online safety and account protection - [At a glance](https://www.t-mobile.com#anchor-at-a-glance) - [Account protection](https://www.t-mobile.com#anchor-account-protection) - [Get ahead of fraud](https://www.t-mobile.com#anchor-get-ahead-of-fraud) - [Common types of data breaches](https://www.t-mobile.com#anchor-common-types-of-data-breaches) - [Our approach to cybersecurity](https://www.t-mobile.com#anchor-our-approach-to-cybersecurity) - [Safety tips](https://www.t-mobile.com#anchor-safety-tips) - [Safety tools](https://www.t-mobile.com#anchor-safety-tools) - [Help & resources](https://www.t-mobile.com#anchor-help-amp-resources) - [Related links](https://www.t-mobile.com#anchor-related-links) - [Family controls and privacy](https://www.t-mobile.com/privacy-center/education/family-controls) - [Biometric authentication](https://www.t-mobile.com/privacy-center/education/biometric-authentication) - [About personal data requests](https://www.t-mobile.com/privacy-center/education/about-personal-data-requests) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com/privacy-center/education/do-not-sell) - [Cookies and tracking](https://www.t-mobile.com/privacy-center/education/cookies-tracking) - [Your marketing preferences](https://www.t-mobile.com/privacy-center/education/marketing-preferences) YOUR PROTECTION # Online safety and account protection. __Time to read:__ 10 minutes __Last updated:__ October 1, 2024  ## Online safety and account protection. ## At a glance  __Understand the different ways fraudsters try to access your information__—including phishing, malware, and account takeover schemes.  __Get tips and tools on account protection__ in your T-Mobile account or other accounts online.  __Stop and think__ before engaging with anything that seems suspicious—it’s one of the best ways to protect yourself online. ## Account protection ### Protect your SIM Your phone’s Subscriber Identity Module (SIM) card stores information, like your phone numbers, service details, and, in some cases, text messages. Most phones still use a removable SIM card, but some have a permanent, electronic eSIM chip. There are ways to protect both from scammers. __Enable SIM Protection__ SIM Protection is a free feature for T-Mobile, T-Mobile Prepaid, T-Mobile for Business, and Metro by T-Mobile. This feature allows you to lock your SIM card so changes can’t be made to your phone without your permission. __Set a security SIM PIN__ If your device is lost or stolen, you can prevent someone else from re-using your SIM by setting a strong PIN code that’s hard to guess—for example, don’t use 1234 or 1111. Visit this tutorial to [__learn how to set your confidential PIN__](https://www.t-mobile.com/support/tutorials/topic/settings/how-to-change-the-sim-pin-code/device "Learn how to set your confidential PIN, how to change the SIM PIN code"). Visit our [__SIM Protection page__](https://www.t-mobile.com/support/plans-features/help-with-t-mobile-account-fraud#SIM "Sim Protection page, get help with account fraud") for more information.  [Activate SIM protection](https://www.t-mobile.com#report-fraud-section) ### Report digital scams, spam, and fraud Never confirm your sensitive personal data or account information in response to an unsolicited email, text, or inbound call. T-Mobile will never send you a request for such information, and you should only provide that information to T-Mobile or any other account provider when you have initiated contact to a known, reliable number or address. If our company name or brand is used in efforts to fraudulently obtain personal information, we’ll work aggressively to halt those activities. __SMS phishing or SMShing__ If you’re a T-Mobile or Metro customer, report suspicious SMS messages by forwarding the text to 7726. You can also block the sender or opt out of subscriptions. __Email phishing__ If you receive a suspicious email, please report it to your email service provider as spam or a phishing attempt. __Voice phishing or vishing__ If you’re unsure who’s calling, it’s best to let the call go directly to voicemail. With our free Scam Shield technology in the T-Life [__Scam Shield__](https://www.t-mobile.com/customers/scam-shield "Scam Shield, download the Scam Shield app")™ app, Caller ID will allow you to see who’s calling, turning on Scam Block will prevent all Scam Likely calls from ringing, and Potential Spam will notify you of unwanted solicitations. Learn more in our [__Help with scams & spam__](https://www.t-mobile.com/support/plans-features/help-with-scams-spam-and-fraud "Help with scams, spam, and fraud, get help with fraud") support page.   [Report fraud](https://www.t-mobile.com#report-fraud-section) ### Port Out Protection [__Port Out Protection__](https://www.t-mobile.com/support/plans-features/account-takeover-protection "Port Out Protection, get help with account fraud"), also known as Port Out Protection, is a free feature to safeguard you from unauthorized number ports and potential fraud. It’s currently available to all T-Mobile, T-Mobile for Business, T-Mobile Prepaid, and Metro by T-Mobile customers. [Activate Port Out Protection](https://www.t-mobile.com#protect-your-account) ### Protect your account  ### How to report fraud [Call us](tel:1-800-937-8997) [Find a store](https://www.t-mobile.com/stores/locator/) ### Manage your account [Add Port Out Protection](https://www.t-mobile.com/support/plans-features/help-with-t-mobile-account-fraud#account) [Enable SIM Protection](https://www.t-mobile.com/support/plans-features/help-with-t-mobile-account-fraud#SIM)  ### How to report fraud [Call us](tel:1-888-863-8768) [Find a store](https://www.metrobyt-mobile.com/stores/locator/) ### Manage your account [Add Port Out Protection](https://www.metrobyt-mobile.com/support/security/how-to-avoid-account-takeover-fraud) [Enable SIM Protection](https://www.metrobyt-mobile.com/support/security/how-to-avoid-account-takeover-fraud)  ### How to report fraud [Call us](tel:1-877-347-2127) [Find a store](https://www.t-mobile.com/stores/locator/) ### Manage your account [Add Port Out Protection](https://www.t-mobile.com/support/business/account-hub-manage-services) [Enable SIM Protection](https://www.t-mobile.com/support/business/account-hub-manage-services)  ### How to report fraud [Call us](tel:1-877-296-1018) [Find a store](https://www.t-mobile.com/stores/locator/) ### Manage your account [Add Port Out Protection](https://www.t-mobile.com/support/plans-features/help-with-t-mobile-account-fraud#account) [Enable SIM Protection](https://www.t-mobile.com/support/plans-features/help-with-t-mobile-account-fraud#SIM)  ### How to report fraud [Call us](tel:1-866-482-2003) ## Get ahead of fraud You’ve probably heard terms like “identity theft” and “online fraud,” which are shorthand ways to describe when someone attempts to gain access to or misuse a person’s information—like opening new credit accounts or taking over an existing account.  Along with using the tools we offer at T-Mobile to protect you and your data, we recommend familiarizing yourself with common fraud types, simple steps you can take to protect your online security, and how to get additional help if you need it. ## Common types of data breaches Fraudsters have many ways to try to access your information. They might try to log in to an online account (such as a T-Mobile, bank, or email account) using passwords they obtained illegally. Or, they might try to get the password directly from the potential victim or the account provider through techniques such as:   ### Phishing, SMShing, & vishing Fraudsters send an e-mail or text message or make a phone call to con someone into providing personal information (e.g., email address, passwords, etc.) directly or by visiting a bogus website. T-Mobile will never ask you to confirm or verify your sensitive personal information in an unsolicited e-mail, text, or inbound call. Read this [__Avoiding phone scams__](https://www.t-mobile.com/news/network/how-to-avoid-phone-scams-during-covid-19) article to learn more.  ### Malware & ransomware Fraudsters con someone into visiting a website or downloading an app, malware software, or file that appears to be from a legitimate source. Once the malware is on the device, it collects personal data. And when the fraudster demands a ransom payment for the release of that data, it’s then called ransomware.  ### Man-in-the-middle attacks A technique involving interception of information intended for someone else. This might happen in connection with other techniques. For instance, the interception might occur through malware the fraudster placed on your device, or as a result of a phishing effort that leads you to a fake website that captures information you intended to enter on a legitimate site.  ### Pretexting A person poses as someone else to gain access to account information. One common pretexting scheme involves impersonation based on information the fraudster knows about the potential victim.   ### Account takeover schemes A fraudster impersonates you and transfers your phone number to a device they control. They do this either by switching your phone number to another carrier or swapping the SIM card assigned to your phone number without your permission.  Customers have legitimate reasons to do both—for example, you may choose to switch carriers or need to replace your SIM card if you lose your phone. But fraudsters try to misuse these functions to gain control of your phone number and gain access to your online accounts (like email and online banking). Read [__How T-Mobile helps customers fight account takeover fraud__](https://www.t-mobile.com/news/press/how-to-fight-account-takeover-fraud) to learn more.  ## Our approach to cybersecurity Cybersecurity is the practice of protecting systems, networks, programs, and technologies from digital attacks. At T-Mobile, we work hard to keep your information safe with state-of-the-art cybersecurity technology, rigorous monitoring and response operations, and strict compliance to global industry standards. Like any corporation, T-Mobile isn’t immune to criminal attacks. As the privacy and security landscape rapidly shifts, standards are continually evolving. We’re committed to meeting those standards and transparently sharing results. You deserve to know what we’re doing to protect your data. That’s why we created the T-Mobile Trust Center as an information hub for sharing T-Mobile's cybersecurity certifications, reports, audits, scores, and more. [Read about the Trust Center](https://www.t-mobile.com/privacy-center/education/trust-center.html) ## Safety tips There are simple steps you can take to help protect yourself online—whether in your T‑Mobile account or other accounts. One of the best ways is to remain vigilant and monitor your online accounts, bank statements, and credit reports regularly for unauthorized activity. Learn how your online accounts work and manage your security settings. For example, understand how the applications and online platforms you use authenticate your identity and what choices you have for authentication. There's no way to completely ensure online safety, but here are some considerations: - ## Password security Use strong passwords with a combination of letters, numbers, and special characters for your T‑Mobile ID and other accounts. Change your passwords periodically and anytime there’s any sign of misuse. Don’t reuse passwords you’ve used for other sites. Don’t give others your passwords or provide them via phone or email. __[Reset your T‑Mobile ID password](http://t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id).__ __[Reset your Customer Care Pin/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode).__  __[Reset your Voicemail password](https://www.t-mobile.com/support/plans-features/voicemail#fourthheading).__ - ## Password managers Remembering a lot of passwords can be difficult and even risky—that’s where password managers come in. These tools help you generate strong passwords and store them in an encrypted place—all while only having to remember one password to access them. A few password managers we recommend are [](https://www.t-mobile.com)[__1Password__](https://1password.com/), [](https://www.t-mobile.com)[__Apple's iCloud Keychain__](https://support.apple.com/en-us/HT204085), [](https://www.t-mobile.com)[__KeePass__](https://keepass.info/), and [](https://www.t-mobile.com)[__LastPass__](https://www.lastpass.com/). - ## Run regular software updates Keep your home computers and mobile devices safe by running regular software updates and security patches. Consider changing your software update option to "Auto Update" for all software on your computers and mobile devices. - ## Two-step verification Apply two types of identification on accounts where you can, including on your T‑Mobile.com account. For other accounts, review the security options offered by the account provider. __[](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id#heading4)[](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id#heading4)[](https://www.t-mobile.com)[Add two-step verification to your T‑Mobile.com account](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id#heading4).__ - ## Account notifications Have your notifications turned on for logins from other devices on all the accounts you use. Getting notified of suspicious behavior right away is one of the best ways to get ahead of fraud. You can turn on notifications in the settings of the accounts you use, including your T-Mobile account. - ## Biometric sign-in Biometric data is electronic information about your physical or biological characteristics—like a face or fingerprint scan—that is used to identify you. We recommend enabling Face ID, Touch ID, or Fingerprint ID on your devices. It’s actually safer than a password because it’s unique to you and can’t be misplaced or forgotten. Scans of your face and fingerprints are not stored on your personal device in the same way that a photo might be. Instead, your biometric data is converted into a unique mathematical representation that can’t be stolen, shared, or copied. At T-Mobile, we don’t collect or store the biometric authentication data on your device, even when you log in to your T-Mobile account or sign in to the T-Mobile app.  To learn more about biometric data, read our [Cookies and tracking article](https://www.t-mobile.com/privacy-center/education/cookies-tracking.html#biometric "Cookies and tracking article, read for more information about biometric sign-in.").  It’s easy to set up this feature by following the steps at the links below. Once you’ve enrolled, you can quickly and securely unlock your phone, sign in to apps and accounts, and even authenticate purchases. [How to set up Face or Fingerprint ID on an Android device.](https://www.t-mobile.com/support/account/set-up-biometric-verification "How to set up Face or Fingerprint ID on an Android device") [How to set up Face ID on an iPhone or iPad Pro.](https://support.apple.com/en-us/HT208109 "How to set up Face ID on an iPhone or iPad Pro ")  [How to manage Face or Fingerprint ID in the T-Mobile app](https://www.t-mobile.com/support/plans-features/t-mobile-app "How to manage Face or Fingerprint ID in the T-Mobile app "). - ## Protect your SIM Your phone’s Subscriber Identity Module (SIM) card stores information, like your phone numbers, service details, and, in some cases, text messages. Most phones still use a removable SIM card, but some have a permanent, electronic eSIM chip. There are ways to protect both from scammers. __Set a security PIN__ If your device is lost or stolen, you can prevent someone else from re-using your SIM by setting a strong PIN code that’s hard to guess—for example, don’t use 1234 or 1111. Visit this tutorial to [__learn how to set your confidential PIN__](https://www.t-mobile.com/support/tutorials/topic/settings/how-to-change-the-sim-pin-code/device). __Enable SIM Protection__ We make it easy and free to lock your SIM card so changes can’t be made to your phone without your permission. To activate your SIM Protection, log in to your T-Mobile account and find the settings under __My account__ > __Profile__ > __Privacy and Notification__. You can turn SIM Protection on or off for each line on your account using the toggles. Visit our [__SIM Protection page__](https://www.t-mobile.com/support/plans-features/sim-protection) for more information. - ## Report lost or stolen devices If your T-Mobile device is lost or stolen, prevent unauthorized access by suspending your account right away. Log into My.T-Mobile.com or call Customer Care by dialing 1-800-937-8997 from any device. Then use Android Device Manager, Find My iPhone, iCloud, or Lookout to remotely lock, locate, or wipe your device. [__Get lost or stolen device help__.](https://www.t-mobile.com/support/account/lost-or-stolen-device-help) For worry-free phone protection and support, you can [__enroll in__ __Protection<360>®__](https://www.t-mobile.com/benefits/phone-protection-plans "Enroll in protection 360, a program from T-Mobile.") from T-Mobile. It provides coverage for accidental damage, loss, theft, hardware service issues, and more. It’s also a good idea to review the details of your wireless service plan to see if you have a benefit called “Lost or stolen protection.” - ## Report digital scams, spam, and fraud Never confirm your sensitive personal data or account information in response to an unsolicited email, text, or inbound call. T-Mobile will never send you a request for such information, and you should only provide that information to T-Mobile or any other account provider when you have initiated contact to a known, reliable number or address. If our company name or brand is used in efforts to fraudulently obtain personal information, we’ll work aggressively to halt those activities. __SMS phishing or SMShing__ If you’re a T-Mobile or Metro customer, report suspicious SMS messages by forwarding the text to 7726. You can also block the sender or opt out of subscriptions. __Email phishing__ If you receive a suspicious email, please report it to your email service provider as spam or a phishing attempt. __Voice phishing or vishing__ If you’re unsure who’s calling, it’s best to let the call go directly to voicemail. With our free [__Scam Shield__](https://www.t-mobile.com/customers/scam-shield)™ app, you can see who’s calling, block calls that are likely scams, and report unwanted calls.  Learn more in our [__Help with scams, spam, and fraud__](https://www.t-mobile.com/support/plans-features/help-with-scams-spam-and-fraud) support page. - ## Anti-malware software Use anti-malware software from a trusted source and always keep it up to date by letting the software update its file of known issues, called signatures.  For worry-free phone protection and support, you can [__enroll in Protection<360>__](https://www.t-mobile.com/benefits/phone-protection-plans "Enroll in protection 360, a program from T-Mobile.") from T-Mobile. This plan includes software to help keep your devices secure from online threats including viruses and malware. It’s also a good idea to review the details of your wireless service plan to see if your benefits include McAfee® Security. It can help you stay safer online by protecting your identity and privacy. - ## Avoid suspicious links Protect yourself by not clicking links or opening attachments from unknown senders. Suspicious links can contain malware or ransomware—a type of malware that encrypts or locks your computer files and demands payment to a fraudster to get them unlocked. Stop and think before you click on something from an unknown or suspicious sender. - ## Wi-Fi security Be cautious when using public Wi-Fi. Most public Wi-Fi hotspots aren’t secure enough and don’t encrypt the information you send over the internet. Avoid sending passwords, credit card numbers, or other financial information over a public Wi-Fi network and only visit secure websites containing a URL that starts with “HTTPS://”. If you’re using your smartphone, tablet, or PC as an access point for other devices to connect to the internet, always enable Wi-Fi Protected Access. At home, consider encrypting your home network by updating your router settings to either WPA3 or WPA2 Personal. - ## Do Not Call The national Do Not Call registry gives you the choice about whether you receive telemarketing calls. Once your number is on the registry, commercial telemarketers are not allowed to call you. Other types of organizations may still call you, like charities, political groups, and debt collectors. [__Add your number to the National Do Not Call Registry__.](https://www.donotcall.gov/index.html)  ## Safety tools We also offer additional ways to protect yourself and keep your personal data secure. Safety tools provided by T-Mobile help you check your account security, guard against account takeovers, and reduce the likelihood of spam calls. ### Security Dashboard Take simple steps to better secure your T-Mobile ID account with our free and easy-to-use Security Dashboard. It quickly checks your account settings, password strength, and other factors to rate the security of your account. If you have room for improvement, we’ll share tips to boost your security—like turning on 2-step verification and biometric authentication. Log in to your T-Mobile ID account to try it. [Check your security](https://account.t-mobile.com/sap/v2/profile/security-dashboard?icid=MGPO_TMO_C_PRIVACYCTR_UZJYL1TP8D69MDY433674) ### Port Out Protection Port Out Protection, a free feature for T‑Mobile Postpaid and T‑Mobile for Business customers, adds protection steps before your phone number can be ported to another carrier. [Check it out](https://www.t-mobile.com/support/plans-features/account-takeover-protection) ### Scam Shield™ Prevention is key in protecting yourself from scams. T-Mobile’s Scam Shield gives you the tools to stop scammers from ever contacting you with protections that include Scam Likely, Scam Block, and Caller ID. [Check it out](https://www.t-mobile.com/customers/scam-shield) ### PROXY™ by DIGITS PROXY gives you an extra number to use when you don’t want to share your private phone number. Calls, voicemails, and texts are accessible any time in the DIGITS app. [Check it out](https://www.t-mobile.com/customers/scam-shield) ### Number Change You can change your phone number—for any reason—up to one time per year at no extra charge. [Check it out](https://www.t-mobile.com/customers/scam-shield) ## Help & resources If you believe you’ve been impacted by any form of online fraud—including an identity theft incident or a breach of your personal information—you should: ### File initial reports __Call your account providers__, including your financial institutions and wireless provider, change your passwords, and take additional steps they may recommend. __File a report__ with the [__FTC__.](https://www.identitytheft.gov/) __File a police report__ with your local authorities. __Check with your state Attorney General__ for resources particular to your state. ### Place a fraud alert on your credit report Contact one of the three credit bureaus—__[Equifax](https://www.equifax.com/personal/),__ [__Experian__](https://www.experian.com/), or [__TransUnion__](https://www.transunion.com/). Whichever bureau you alert will notify the other bureaus of your fraud alert. Also consider placing a credit freeze—which requires you to contact all three bureaus separately—or a credit lock. Both prevent others from taking out credit in your name without your knowledge. [__How to place a fraud alert__](https://www.t-mobile.com/support/account/additional-steps-to-protect-yourself). ### Report unauthorized account activity Report directly to the companies where you believe fraud has occurred. To report unauthorized T‑Mobile activity, immediately contact Customer Care by dialing 611 from your T‑Mobile phone or 1-800-937-8997 from any other device. T‑Mobile will fully cooperate with any investigation undertaken by law enforcement. For legal document requests, please forward a subpoena or court order to: T‑Mobile Law Enforcement Relations Group, 4 Sylvan Way, Parsippany, NJ 07054. Fax: 973-292-8697 ### File a FACTA request Under the Fair and Accurate Credit Transactions Act (FACTA), you have a right to access and receive information related to suspected identity theft. To obtain this information from T‑Mobile, you must send us the following items: 1. A copy of a police report that has been filed regarding the identity theft 2. A completed FTC affidavit 3. A copy of a state-issued picture ID or driver’s license 4. A letter requesting the specific documentation in writing Most frequent requests include copies of bills, credit applications, or shipping requests. Please note, copies of video surveillance require a legal document request. Please mail or fax a copy of each of these to the following address or fax number: __T‑Mobile__
 Attn: Fraud Management/FACT
 PO Box 90880
 Allentown, PA 18109 Fax: 813-353-6262 ### Additional resources There’s a lot of great information available from government agencies and others about identity theft protection and online safety. We recommend: - [__FTC: Privacy, Identity & Online Security__](https://consumer.ftc.gov/identity-theft-online-security) - [__FTC: OnGuard Online: Tips to Help You Stay Safe and Secure Online__](https://www.consumer.ftc.gov/features/feature-0038-onguardonline) - [__CTIA: Protecting Your Data__](https://www.ctia.org/consumer-resources/protecting-your-data) - [__Global online safety awareness campaign: Stop, Think, Connect__](https://www.stopthinkconnect.org/) ## Related links -  YOUR PROTECTION ### [Family controls and privacy](https://www.t-mobile.com/privacy-center/education/family-controls.html.html) Learn how we handle data use and collection for children. And how you can control your kids’ data with a T-Mobile or Metro Kids' Line. -  YOUR PROTECTION ### [Your privacy around the web](https://www.t-mobile.com/privacy-center/education/web-privacy.html.html) Take control of your privacy on websites outside of T-Mobile. -  YOUR DATA AND ADS ### [About personal data requests](https://www.t-mobile.com/privacy-center/education/about-personal-data-requests.html.html) How you can access, delete, or correct the personal data we have about you. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
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