A cookie is a small data file that allows websites to recognize your browser or store information and/or settings. A website will send a small data file—or cookie—to your browser to first recognize it. Then it will store that information on your device.
T-Mobile may use “persistent” and “session” cookies.
Persistent cookies are stored on your device and used for various purposes by your browser on returning website visits—like to avoid having to re-enter your login information and saving your language preference. Session cookies are more temporary. They are stored in the browser for the duration of the browser session and are erased after you end a browser session or shut off your device.
Session capture tools record how users interact with websites and apps. By capturing mouse movements, clicks, scrolls, and more, companies can discover and correct problems users are experiencing.
You can change your cookie preferences in your browser settings. If you block cookies, some things on our website—and other websites—may not work properly.
In certain states, T-Mobile and Metro websites and the T-Mobile app display a pop-up banner to users. This banner lets users say no to session recording technology from Quantum Metric, which is a tool that helps us analyze and improve user experience, reduce customer frustration, and prevent fraud.