With Account Takeover Protection by T-Mobile, customers get the highest level of protection to keep you safe from unauthorized ports. This free feature makes sure you are the only one who can take your numbers, stopping potential fraudsters in their tracks.
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Account Takeover Protection is a free feature offered to T-Mobile customers. It adds additional security to your account by blocking unauthorized users from transferring your lines to another wireless carrier.
- This service must be added to each line on your account individually.
- For added security, the Billing Responsible Party will need to contact us to turn this feature off. Any Prepaid account line user can contact us to remove the feature but are required to pass an additional account security step.
Account Takeover Protection is available to all T-Mobile Postpaid, T-Mobile for Business, Sprint, T-Mobile Prepaid, and Metro by T-Mobile customers.
T-Mobile for Business and Government accounts.
Due to the number of lines on your account please Contact us so we can help you add this feature.
T-Mobile Postpaid accounts
Although this is a free feature, your line must be registered as the Primary Account Holder or have Full Access permissions on your line to add this to your account. More details around this requirement can be found on the Set online permissions page. To add Account Takeover Protection, log in to the T-Mobile app or T-Mobile.com.
- If you are a Sprint customer awaiting migration you can add this feature to your account before you migrate. You must be the Account Owner or be Account Authorized to add this feature to your account. More details around this requirement can be found on the Sprint profile access levels page.
- If you are the Sprint Account Owner or an Account Authorized user, log in to add Takeover Protection.
T-Mobile Prepaid accounts
To add this feature, log in to the T-Mobile app or T-Mobile.com with your T-Mobile ID.
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