New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

With Account Takeover Protection by T-Mobile, customers get the highest level of protection to keep you safe from unauthorized ports. This free feature makes sure you are the only one who can take your numbers, stopping potential fraudsters in their tracks. 

What is Account Takeover Protection?

Account Takeover Protection is a free feature offered to T-Mobile customers. It adds additional security to your account by blocking unauthorized users from transferring your lines to another wireless carrier.

  • This service must be added to each line on your account individually.
  • For added security, the Billing Responsible Party will need to contact us to turn this feature off. Any Prepaid account line user can contact us to remove the feature but are required to pass an additional account security step.

Who can have Account Takeover Protection?

Account Takeover Protection is available to all T-Mobile Postpaid, T-Mobile for Business, Sprint, T-Mobile Prepaid, and Metro by T-Mobile customers. 

How can I get Account Takeover Protection?

T-Mobile for Business and Government accounts.

Due to the number of lines on your account please Contact us so we can help you add this feature.

T-Mobile Postpaid accounts

Although this is a free feature, your line must be registered as the Primary Account Holder or have Full Access permissions on your line to add this to your account. More details around this requirement can be found on the Set online permissions page. To add Account Takeover Protection, log in to the T-Mobile app or 

Add Takeover Protection

Sprint accounts

  • If you are a Sprint customer awaiting migration you can add this feature to your account before you migrate. You must be the Account Owner or be Account Authorized to add this feature to your account. More details around this requirement can be found on the Sprint profile access levels page.
  • If you are the Sprint Account Owner or an Account Authorized user, log in to add Takeover Protection.

T-Mobile Prepaid accounts

To add this feature, log in to the T-Mobile app or with your T-Mobile ID.

Add Takeover Protection

Was this helpful?