[](https://www.t-mobile.com/privacy-center) [](https://www.t-mobile.com/privacy-center) - [Privacy notices](https://www.t-mobile.com/privacy-center/privacy-notices) - [Privacy dashboard](https://www.t-mobile.com/privacy-center/dashboard) - [Education](https://www.t-mobile.com/privacy-center/education) - [FAQs](https://www.t-mobile.com/privacy-center/faq) [Contact us](https://www.t-mobile.com/privacy-center/contact-us) Our Companies [](https://www.t-mobile.com) # Frequently asked questions ### Get answers to common privacy questions. - ## What kinds of personal data does T-Mobile collect and why? We collect personal data for a variety of reasons, like providing and supporting your services, managing your account, and improving our products and experiences. Personal data includes information you share with us, such as your contact and account details, as well as billing and payment information. We also collect information about your device, how you use our services, and how our network performs, which helps us keep everything running smoothly. For more details about the personal data we collect and how we use it, please [__review our T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice#:~:text=you%20might%20like.-,Data%20we%20collect%20%26%20how%20we%20use%20it%C2%A0,-Here%20are%20examples). - ## Does T-Mobile sell or share my personal data? We disclose personal data to others for a few reasons, as described in our Privacy Notice. Some of those disclosures might be considered “sales” (as broadly defined by state privacy laws). To opt out of those disclosures, [__visit our Privacy Dashboard__](https://www.t-mobile.com/privacy-center/dashboard) or select “Do Not Sell or Share My Personal Information” in our website footer. You can also use those controls to opt out of having your personal data shared with third parties for certain kinds of targeted advertising. To learn more, [__please read our Do Not Sell or Share article__](https://www.t-mobile.com/privacy-center/education/do-not-sell). - ## What privacy choices do I have? You can request access to your data, ask us to correct it, or request that we delete it, subject to certain legal or business requirements. You can also manage how your information is used for things like analytics and reporting, ads and offers, product development, fraud & identity theft protection, and certain automated decision-making. You can opt out of having data sold or shared for targeted advertising and adjust your marketing communications preferences. Many of your choices can be managed directly. [__Visit our Privacy Dashboard__](https://www.t-mobile.com/privacy-center/dashboard) to adjust your preferences at any time. In some cases, we may need to verify your identity. Some choices may not apply in every situation, or to every brand, or may vary depending on where you live, but we won’t discriminate against you for exercising your privacy choices. To learn more or to make your choices, [__review our T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice#:~:text=considered%20a%20%E2%80%9Csale.%E2%80%9D-,Your%20choices,-We%20offer%20you). - ## How do I request to access, delete, or correct data T-Mobile may have collected? To learn how to make a request, please review the article that best describes you: - [__About personal data requests for consumers__](https://www.t-mobile.com/content/digx/tmobile/us/en/privacy-center/education/about-personal-data-requests.html) - [__About personal data requests for business-to-business__](https://www.t-mobile.com/content/digx/tmobile/us/en/privacy-center/education/about-personal-data-requests.html) - [__About personal data requests for California employees or associates__](https://www.t-mobile.com/privacy-center/education/about-personal-data-requests.html.html) For security reasons, requests must be submitted using one of the designated methods described in the articles. - ## What will you provide if I request access to my data? The data we provide on an access report varies depending on the data we collect about you and your relationship with us. For example, if you’re a primary account holder, you’ll get account-level data for all lines on the account. If you’re not a primary account holder, your report will include only personal data associated with your phone number and email as provided in your request. Access reports do not include certain data, such as call details, that you can find in T-Life or in your T-Mobile.com account. - ## How long does T-Mobile keep my data? We strive to keep personal data only as long as necessary for the purposes described in our Privacy Notice. For example, to deliver services, comply with laws, maintain security, or for business operations. When longer retention is required by law, we keep the data accordingly. - ## How does T-Mobile protect my personal data? We work continuously to help keep your personal data safe, and to protect systems and products. We monitor performance, invest in our digital infrastructure, and leverage industry best practices to identify and assess cybersecurity threats. We use independent experts and security researchers to test our cybersecurity defenses and help identify potential weaknesses. We also provide employees with the tools and training needed to help protect our systems and data. To help keep your personal data safe, [__read our Online safety and account protection article__](https://www.t-mobile.com/privacy-center/education/online-safety-cybersecurity) and use the tips and tools listed there. - ## Does T-Mobile collect my location information? When you use a device on our network, we collect location information as part of how cellular networks operate. Depending on your device and settings, we may also collect device and network diagnostic information. With your permission, we may use more precise location information for things like advertising, offers, location-based services, or other features you choose to use. To review and manage your choices, [__visit our Privacy Dashboard__](https://www.t-mobile.com/privacy-center/dashboard)__.__ - ## How does T-Mobile handle children’s data? We know it’s important to handle children’s personal data with care. We do __not__ knowingly collect personal data from or about children under 18 unless a parent or guardian has given permission. When we do collect information about a child—typically to provide a product or service—it’s handled carefully and only for specific purposes like delivering the service your child uses. [__Visit our Children’s Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/childrens-privacy-notice) to learn what we do—and don’t do—when it comes to children’s data. Parents or guardians who have accounts with many of our services can designate a phone line as a Kids’ Line, giving them additional privacy and family controls. [__Visit our Family controls and privacy article__](https://www.t-mobile.com/privacy-center/education/family-controls#family-controls) to learn more. - ## Does T-Mobile use cookies on its website and apps? We use cookies, pixels, and similar technologies to make our websites and apps work properly, to remember your preferences, to understand how you use our sites/apps, and for other purposes. If you participate in our ad programs, we use these technologies to deliver offers and advertising. You can adjust your browser or device settings or [__visit our Cookies and Tracking article__](https://www.t-mobile.com/privacy-center/education/cookies-tracking) to manage your preferences. - ## How do I opt out of receiving marketing communications from T-Mobile? You can manage your marketing preferences at any time. __For T-Mobile, Metro, and Assurance Wireless customers:__ [__Visit the Your marketing preferences article__](https://www.t-mobile.com/privacy-center/education/marketing-preferences.html) in our Privacy Center and follow the instructions to update your settings. You can also manage your preferences by logging into your account. __For non-customers or those who can’t log in:__ If you’re receiving marketing messages at a phone number or email address not tied to an account, please follow the instructions in the [__T-Mobile opt-out form__](https://www.t-mobile.com/privacy-center/marketing-preferences/opt-out) or the [__Metro by T-Mobile opt-out form__](https://www.metrobyt-mobile.com/privacy-center/marketing-communication-preferences). - ## How can I get a copy of my call, text message, or data usage history? You can view your usage history by logging into your T-Mobile, Metro by T-Mobile, or Assurance Wireless account and selecting a bill cycle. If you’re no longer a customer or need further assistance, please [__contact us__](https://www.t-mobile.com/privacy-center/contact-us). - ## How do I report suspicious text messages, emails, or calls? Follow the instructions below if you get a suspicious text message, email, or call. __Text messages__ If you’re a T-Mobile or Metro customer, report suspicious SMS messages by forwarding the text to 7726. You can also block the sender or opt out of subscriptions. __Emails__ If you receive a suspicious email, please report it to your email service provider as spam or a phishing attempt. __Voice calls__ To report suspicious voice calls, you can do one of the following: In the T-Life app: Navigate to Scam Shield, click on the “Call Activity” menu, and tap to report a specific call. On the web: Visit __callreporting.t-mobile.com__ and complete our report form.  To learn more about protecting yourself from scams and fraud, [__read our article, Online safety and account protection__](https://www.t-mobile.com/privacy-center/education/online-safety-cybersecurity)__.__ - ## What should I do if I receive emails intended for another T-Mobile customer? Email addresses can sometimes be entered incorrectly. If you’re receiving messages intended for someone else, please [__contact us__](https://www.t-mobile.com/privacy-center/contact-us) to report it. - ## Where can I learn more about T-Mobile privacy practices? We’re here to help with your privacy questions. [__Review our Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) to learn what personal data we collect, how we use and share it, and the choices available to you. [__Tour our Privacy Center__](https://www.t-mobile.com/privacy-center) where you can [__read helpful education articles__](https://www.t-mobile.com/privacy-center/education) on common privacy topics. [__Visit our Privacy Dashboard__](https://www.t-mobile.com/privacy-center/dashboard) where you can manage your privacy preferences and marketing settings. If you still have questions, please [__contact us__](https://www.t-mobile.com/privacy-center/contact-us)__.__ - ## What should I do if I have a privacy concern and can’t find the answer? [__Visit the T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice#:~:text=by%20applicable%20law.-,Contact%20us,-If%20you%20have) where you can contact us via phone or chat with us about your privacy concern. - ## I’m a current or former UScellular customer. What should I know? If you’re a current or former UScellular customer, we encourage you to [__review the UScellular Privacy Policy__](https://www.uscellular.com/privacy/privacy-policy) for information about how your data is collected, used, and shared. If you want to manage your privacy choices for your UScellular data, you should make your request to UScellular. Learn about your choices and [__get started in the UScellular Privacy Center__](https://www.uscellular.com/content/mapp-include/privacy.html). Once you become a T-Mobile customer, you can make data requests through T-Mobile. To learn more, [__read our article About personal data requests for consumers__](https://www.t-mobile.com/privacy-center/education/about-personal-data-requests). Please note that your T-Mobile customer data will only include data we began collecting about you on the date you switched from UScellular to T-Mobile. The Billing Responsible Party is the person who’s responsible for the account. Usually this is the person who opened the account with T-Mobile and signed the service agreement. An account can only have one BRP, and they must be at least 18 years old (at least 21 in Puerto Rico). That person will be listed as the Billing Name on the account. They’re responsible for all costs associated with the account and for all lines on the account. They’re also the only person who can make account changes. The Primary Account Holder is often the same as the Billing Responsible Party, but not always. The Primary Account Holder is named by the Billing Responsible Party when the customer sets up a T-Mobile account either in the app or at [my.t-mobile.com](https://account.t-mobile.com/signin/v2/).  The Primary Account Holder sets access and permissions for other lines, can view account activity, and has full access to account management options. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
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