Frequently asked questions

Get answers to common privacy questions.

What companies does T-Mobile own?

Some of the T-Mobile companies include:

  • Metro by T-Mobile
  • Sprint, now part of T-Mobile
  • Assurance Wireless
  • PushSpring
  • Octopus Interactive

What is personal data?

Personal data is any information that identifies you or your household. The most obvious examples include your name, address, phone number, or email. In other words, specific pieces of information that directly identify you. If you have questions about how personal data is collected, read our Cookies and tracking article. 

Can I ask to see the personal data T-Mobile has collected about me?

Yes, you can ask us to show you that information and we're happy to provide it. Learn more in our Request your personal data article or get started now by following the instructions on our Submit request page.

Can I ask T-Mobile to delete personal data they’ve collected about me?

Yes, you can ask us to delete your personal data. If you’d like to submit both an access and a deletion request, you’ll need to submit the request to access your personal information first—before you request to delete it. Follow the steps on our Submit request page. We’ll delete your personal data to the extent we can—except information we need to provide you with service, process orders and payments, protect you from fraud, and comply with laws.

Who can submit a request to access the personal data T-Mobile has collected about me?

Anyone can ask to see—and delete—personal information we’ve collected about them. Just follow the steps on our Submit request page.  

  • You can be an existing or former customer of T-Mobile or our subsidiaries: T-Mobile Prepaid, Metro by T-Mobile, Assurance Wireless, and Sprint.
  • T-Mobile MONEY customers can’t request data from us because any personal data collected for your T‑Mobile MONEY account is collected by our partners BM Technologies, Inc. (BMTX) and Customers Bank, not T-Mobile. Please refer to their privacy policies:

Read the BM Technologies, Inc. Privacy Policy.

Read the Customers Bank Privacy Notice

Read the BM Technologies for California Residents.

I want to make a personal data request, but I’ve used more than one name, email address, and phone number with T-Mobile. What should I do?

You’ll need to submit a separate request for each combination of personal emails and/or phone numbers you've had as a T-Mobile customer. Get more information on our Submit request page.

The name and address I used to sign up for service is different than what is currently on the identification I submitted. Will I still be able to submit a request?

Yes, you can still submit a request. However, if you’ve signed up for our service using a different name than what appears on your government ID—maybe you previously used your middle name or an abbreviation—we can’t guarantee we’ll be able to find you in our system or verify your identity, but we’ll provide you with as much information as possible. 

 

To help us best match you in our systems, please make sure the name on your account matches the name on your government ID prior to submitting your request. If applicable, you must also use the email address and phone number you use or used as a T-Mobile customer to help us identify you in our systems.

 

Get more information on our Submit request page.

Why do I need to submit a photo ID and current photo to request access to my personal data?

We want to make sure the personal data we've collected about you doesn't fall into the wrong hands. That's why we carefully verify every personal data request from our current and former customers, as well as non-customers.


You’ll have to scan your U.S. driver’s license, state ID, or passport. No other forms of identification are accepted at this time. Plus, we’ll need to see a current digital photo of your face so we can ensure the photo ID truly belongs to you.

What can I expect to see if I make a request to access the personal data T-Mobile has collected about me?

When you Submit request to see the specific pieces of personal data we’ve collected, you’ll learn the following:

  • The categories of personal data we’ve collected

  • Our business or commercial purposes for collecting or selling personal data

  • The sources from which we collect personal data

  • The types of third parties we share personal data with

  • The types of personal data we disclose for business purposes

  • Details about personal data we’ve sold and to whom

As a current customer, what personal data can I expect to see in my access report?

If you’re the Billing Responsible Party or the Primary Account Holder, you’ll get all the account-level data for all lines on the account. This is the same billing, rate plan, product, and cost information available to you in your T-Mobile app or your T-Mobile.com account. You’ll only see personal data associated with your particular phone number as provided in your data request. You won’t get personal data for any phone number other than your own—even if the phone number is linked with your account.


If you’re not the Billing Responsible Party or the Primary Account Holder, you won’t get any account data and you’ll only get personal information associated with your phone number and email as provided in your request to access or delete your data. 


Learn more in our Request your personal data article or get started now by following the instructions on our Submit request page.

As a former customer, what personal data can I expect to see in my access report?

If you're a former customer, you'll only get account data associated with the phone number and email address you provide in your request form (if we have that email in our systems). You won't get personal data for any phone number other than your own—even if the phone number was linked with your account.

Learn more in our Request your personal data article or get started now by following the instructions on our Submit request page.

As a non-customer, what personal data can I expect to see in my access report?

If you’ve never been a customer, you won’t get any account data and you’ll only get personal data we may have collected about you that’s associated with your government ID card. Learn more in our Request your personal data article or get started now by following the instructions on our Submit request page.

Does T-Mobile sell my personal data?

We do not sell data that’s traditionally thought of as personal data, like your name, address, social security number, banking information, or phone records. 


Some state laws say that even if the personal data doesn’t directly identify you and even if we receive no payment for the data (like data used for advertising), it’s still considered a “sale.”   


To learn more, please read our Do Not Sell My Personal Information article.


If you don’t want us to sell your personal data, you can click the Do Not Sell My Personal Information link at the bottom of many pages on our website and change your setting.

What is Global Privacy Control and how do I know if it's working on my browser?

Global Privacy Control (GPC) is an online tool available on select browsers and browser extensions that automatically sends a signal to websites telling them you don’t want to be tracked and don’t want your personal data sold.

 

To learn which browsers offer this option and how to turn on GPC, visit the Global Privacy Control website. 

 
If we’ve received your GPC signal, we’ll automatically opt you out of the sale of your personal information and let you know that a GPC signal was used on our Do Not Sell My Personal Information page. You can check or change your settings by clicking the Do Not Sell My Personal Information link at the bottom of most pages on our website. 

 

Read more about your privacy options in our Do Not Sell My Personal Information article.

What is T-Mobile’s policy about the personal data of minors?

If you purchase our general audience products or services and let a minor use them, any personal data connected to those products and services will be treated as your personal data under our general T-Mobile Privacy Notice.  


If you want to learn more about T-Mobile’s privacy practices for products/services designed for families, please read the T-Mobile Children’s Privacy Notice.


If you’re the Primary Account Holder, you can set the marketing and other privacy preferences for any line on your account—including lines used by minors. Here are some ways you can take extra precautions for minors:

  • Designate the line as a Kid’s Line so we know you want us to restrict the use of personal data collected on that line. To designate or change a Kid’s Line, follow the instructions in our Family Controls and privacy article.
  • Tell us to not sell the personal information on a line using the Do Not Sell My Personal Information link at the bottom of most of our web pages.  
    Note: You won’t be able to set the “Do Not Sell” preference on a Kid’s Line because we automatically activate “Do Not Sell” for every Kid’s Line.
  • Request to access and delete the personal data T‑Mobile has about your children. Learn more in our Request your personal data article.

Note: We may need to collect some data from you to confirm you’re the parent or guardian.