Request Your Personal Data | T-Mobile Privacy Center

At a glance

Most websites, browsers, and apps collect information about you.

You can request to access, delete, or correct personal data we have about you.

The process and results will vary based on who you are, such as consumer, business or government account holder, or our employee.

Everyone has personal data

No matter how you’ve interacted with our company and all our brands, there’s a good chance we’ve collected some type of personal data about you. We use your personal data to deliver the products and services you love and enhance your experience with us. As the Un-carrier, we give people privacy choices even when we’re not required to, because it’s the right thing to do.

Anyone can make a request

You can submit a request to access, delete, or correct the personal data we have about you. Your choices and results may vary depending on laws that apply, where you reside, and the relationship and type of account you have with T-Mobile and our other brands.

To learn more, please select the category below that best describes you. If you belong in more than one category, you’ll want to submit multiple requests.

Consumer

Business-to-business

Employee or associate

Consumer

About personal data requests

If you fit into one or more of the groups below, our company defines you as a “consumer.” Continue reading to learn more about submitting a personal data request.

T-Mobile customer

You have or had a personal account with a T-Mobile ID and email address. Or you’re the parent or guardian of a child with a T-Mobile Kids’ Line.

Metro, T-Mobile Prepaid, Sprint, or Assurance Wireless customer 

You have or had a personal account with any of our other brands.

Not a customer

You sometimes visit our websites or get marketing messages from us.

What personal data can you access?

When you submit a privacy request to access your data as a consumer, we’ll send you a report that includes personal data we have about you. Here are some examples of the types of information you can expect to receive based on your account type:

Billing Responsible Party or Primary Account Holder

If you're a current customer and you’re the Billing Responsible Party or Primary Account Holder, you’ll get all the account-level data for all lines on the account. This is the same billing, rate plan, product, and cost information available to you in your T-Mobile app or T-Mobile.com account.

Not the Billing Responsible Party or Primary Account Holder

If you’re a current customer, but not the Billing Responsible Party or Primary Account Holder, you won’t get any account data and you’ll only get personal data associated with your phone number and email as provided in your request to access your data.

Former customer

If you’re a former customer, you’ll only get account data associated with the phone number and email address you provide in your request form (if we have that email in our systems). You won’t get personal data for any phone number other than your own—even if the phone number was linked with your account.

Prospective or never a customer

If you’ve received marketing emails from us or visited our websites, you’re considered a prospect and you’ll get the limited personal data we’ve collected about you. If you’ve never been a T-Mobile customer and haven’t received marketing messages from us, your access report won’t have any personal data.

What personal data can you delete?

If you ask us to delete personal data we’ve collected about you, we’ll delete as much as we can. However, if you plan to continue using our products and services, we’ll need to retain some of your personal data so we can make your services work properly, send you bills, or detect security issues. Even if you don’t intend to continue using our services, we may need to retain some of your personal data to comply with laws. 

What personal data can you correct?

Are you looking to correct some personal information associated with your account—like your name, address, email, or phone number? Most changes are easy to make by logging in to your T-Mobile account with the app on your phone or desktop. Just go to your profile and select the type of correction you want to make.

If you’re unable to correct your personal information through your account profile, you can call Customer Care or visit a store. Visit our correction resource page filled with easy ways to correct your personal information.

CONSUMER

Start your personal data request

Whether you’re a customer or not, you can submit a personal data request on your own or ask an authorized agent to submit a request for you.

How to submit a personal data request if you’re a T-Mobile MONEY customer

Any personal data collected for your T-Mobile MONEY account is collected by our partners BM Technologies, Inc. (BMTX) and Customers Bank, not T-Mobile. Please refer to their privacy policies for information about making a personal data request:

Read the BM Technologies, Inc. Privacy Policy.
Read the Customers Bank Privacy Notice.

After you submit a request

You’ll hear from us within 45 days

Once we’ve confirmed your email address, you’ll receive login information for your Secure Online Portal where you can check the status of your request. You’ll be notified of updates in your Secure Online Portal via email. If we’re unable to correct or delete your data, we’ll provide an explanation.

Matching ID info is important

In order to submit a request to access, delete, or correct information, there must be an exact match between your identification and your account profile. For example, if you signed up for service or set your caller ID using a different name than what appears on your government ID, including a different middle name or an abbreviated name, we won’t be able to find you in our system or provide you with any account information.

We delete your ID scans

Unless prohibited by the law in your jurisdiction, any ID scans used by our service provider to verify your identity will be deleted within 30 days. Our verification service provider is subject to strict privacy and security terms and may only use this information for the purpose of verifying your identity.

Multiple data requests

Want to access and delete? Submit two requests.

For best results, you should only submit one type of request at a time. Choose either "Access personal data" or "Delete personal data." Once your first request is complete, you can start another data request.

Several emails or phone numbers?

If you have or had multiple T-Mobile products using different email addresses, or had more than one phone number, you’ll need to submit a separate request for each combination of personal emails and/or phone numbers you’ve used as a customer.

Are you a consumer and an employee?

If you have or had a personal wireless account with us, but also work for our company, you’ll want to submit a separate request based on each relationship. Visit our Personal Data Request page to get started.

For more information, read our T-Mobile Privacy Notice.

Business-to-business

Two co-workers in company’s open workspace.

About personal data requests

If you fit into one of the categories below, continue reading to learn more about submitting a personal data request as a U.S. or international business partner.

Business or government customer

You have an individual phone line or device associated with your organization’s T-Mobile or Sprint account—active or closed. Or you’ve been in contact with T-Mobile as a prospective business lead.

Vendor, network landlord, or wholesale partner

You’re a vendor who invoices T-Mobile for goods and services, a landlord who leases space to us for cellular towers, or a wireless company with a wholesale contract to resell our products and services.

What personal data do we collect?

Business or government customer

When your phone line or device is associated with your employer’s business account, we have limited information about you as an individual. Because phones and devices change hands so frequently within an organization, we often don’t even keep a record of the employee’s name associated with the line. In our systems, data about how you use your company phone line or device is not linked to you or any other individual—instead, it’s linked to the business or government customer who pays the bill on the account.

If you interact with us as a general consumer, we collect your personal data. However, we don’t link that data to the phone you use under a business or government contract. For example, if you visit our website, interact with us on social media, or provide contact details to our sales staff when shopping for personal reasons, that data won’t be connected to your company phone line.

Vendor, network landlord, or wholesale partner

We only collect personal Information you provide to us as part of our ongoing business relationship. For example, when you create an account in our system, you provide us with your name, email address, and phone number. In addition, you may share personal information with us when you request payment for goods and services you’ve delivered to T-Mobile, when you execute a lease with us, or when you purchase bulk services from us.

What personal data do we share?

Business or government customer

The main reason we collect your data when using a business or government account is to deliver the product or service you need to do your job. When appropriate, we share data about phone lines and devices on business and government accounts with the organization or customer who owns the line. And in some cases, we may also be required to share your data to comply with and enforce legal and regulatory obligations and respond to government requests.

Vendor, network landlord, or wholesale partner

The main reason we collect your data is to facilitate the business relationship you’ve built with us, and to make payments to you for the goods and services you provide to T-Mobile. We don’t share your personal information with others.

What personal data can you access?

Business or government customer

When you submit a personal data request, we’ll send you a report that includes any information we have about the phone number noted in your request. What we describe in the report depends on your interactions with us and the nature of the products or services we provide to you. You’ll only see the limited data associated with your particular phone number, such as your rate plan and device ID. You won’t get personal data for any phone number other than your own.

Vendor, network landlord, or wholesale partner

When you submit a personal data request, we’ll send you a report with any information we have related to the phone number and email address you provide in your request. What we include in the report is determined by your interactions with us and the nature of your business relationship with us. You’ll see only the limited data associated with your account log-in, such as your name, phone number, and email.

What personal data can you delete? 

Business or government customer

As an employee of an organization with a business or government account, you’re unable to delete account data associated with any phone line or device paid for by your employer. Your organization’s account administrator can delete your user profile. Or, if your account is inactive for a certain period of time, we will automatically delete your user profile. If you’re a business prospect and would like us to delete your personal data, please submit a request.

Vendor, network landlord, or wholesale partner

If you're an employee of an organization with a vendor or wholesale relationship with T-Mobile, you cannot delete any business-related data. You may submit a deletion request, but due to our legal obligations with the account owner, we won’t be able to fulfill your request. Inactive accounts are automatically disabled and deleted after a certain period of time, or you can reach out to your employer’s account administrator for assistance. Please note that sole-proprietor vendors who no longer have a relationship with T-Mobile can ask us to delete their personal information.

What personal data can you correct?

Business or government customer

Employers generally do not provide personal information on employees who use business phone lines or devices. If you’re an authorized user performing administrative functions on behalf of your company or if you’re a Telecom Expense Management representative, you can log in and self-correct your personal information. You’ll find all the details on our Correct your data page.

Vendor, network landlord, or wholesale partner

Depending on the type of business relationship you have with us, you may be able to correct some inaccurate personal information associated with your account. You’ll find all the details on our Correct your data page.

BUSINESS-TO-BUSINESS

Start your personal data request

You can submit a personal data request on your own or ask an authorized agent to submit a request for you.

Note: If you’re a federal employee with a government-related phone line or device please send an email with your personal data request to Privacy.TfB-Fedgov@T-Mobile.com.

After you submit a request

Check your inbox

Once you’ve confirmed your email, you’ll receive a link to our Secure Online Portal where you can check the status of your request.

If you’re submitting a U.S. request, you’ll hear back from us within 45 days. Those submitting a non-U.S. request will be notified within one month.

Multiple data requests

Want to access and delete? Submit two requests.

Several emails or phone numbers?

For a more comprehensive look at how we collect, use, and share data from business and government accounts, visit our B2B Privacy Notice.

Employee or associate

T-Mobile employee at workstation greeting a co-worker.

About personal data requests

If you fit into one of the categories below, continue reading to learn more about submitting a personal data request.

Current employee or contractor

You’re a current T-Mobile employee or contractor with an NTID and an active T-Mobile email address.

Former employee or contractor

You’re a former T-Mobile employee or contractor.

Job applicant or visitor

You’re a job applicant or you’ve visited a T-Mobile corporate office.

What personal data can you access?

When you submit a request to access personal data we have about you, we’ll verify your identity and send you an access report. The personal data contained in your access report depends on your interactions with us and the nature and purpose for collecting that information.

For example, if you’re an employee, your access report might include your employment records. However, if you simply visited one of our offices and didn’t share employment data with us, your access report won’t include any employment information.

Here’s the type of personal data you can expect to receive:

Employee

For current or former employees, access reports will include certain information related to your employment at T-Mobile, like personal data in your personnel file and compensation data.

Contractor

For current or former contractors, access reports will include certain information related to your contractor assignment for T-Mobile, like your contact information and job title.

Authorized retail worker

Authorized retail workers employed at franchised T-Mobile branded retail stores are considered contractors. Your access report may include information like your employer’s name and your background check information.

Job applicant

Access reports for U.S. job applicants will include information that T-Mobile collected during the recruitment process, like your contact information and other data you provided on your application. Your report may also include other data we collected to facilitate the recruitment or interview process.

Office visitor

If you’ve visited one of our offices, your access report will include certain information related to your visit, like your name or other contact information you provided.

International employee

For current or former international employees, access reports will include certain information related to your employment at T-Mobile, like personal data in your personnel file and compensation data. Please note that your choices and contact methods may vary depending on where you reside and the laws that apply. If you have questions, or would like to submit a personal data request, please contact us at IntlPrivSpt@T-Mobile.com.

International job applicant

If you’re an international job applicant who’s been hired for a role, personal information collected during the recruitment process may be included in your access report. If you’re an international job applicant who wasn’t hired, we won’t retain your information longer than we need it.

What personal data can you delete?

Whether you’re a current or former member of our personnel, we’re unable to delete personal data we’ve collected about you due to business operations and legal reasons. For example, we can’t delete your payroll records because we’re required by law to retain them for a specific period of time.

What personal data can you correct?

You can also make changes to your personal information by calling Employee Care at 1-800-937-8997.

For more helpful tips about correcting your personal data, please visit our Correct your data page.

EMPLOYEE OR ASSOCIATE

Start your personal data request

You can submit a personal data request or ask an authorized agent to submit a request for you.

Note: If you’re an employee and also a T-Mobile customer, you’ll need to submit separate requests by visiting our Personal Data Request page.

After you submit a request

You’ll hear from us within 45 days

We’ll delete your ID scans

Learn how we use your personal data

For job applicants, visit T-Mobile Applicant Privacy Notice.
For current or former employees or contractors, visit T-Mobile Employee and Contractor Privacy Notice.
For international employees, visit T-Mobile International Personnel Privacy Notice.
For office visitors, visit T-Mobile Privacy Notice.
For business-to-business contacts, visit B2B Privacy Notice.

About personal data requests.

At a glance

Everyone has personal data

Anyone can make a request

Consumer