Reporting junk or spam doesn’t prevent the sender from sending messages, but you can block the number to stop receiving them. The option to report spam messages on iPhones is available on devices running iOS 16 or later. For older devices running older iOS versions, follow the steps to forward the message to 7726.

To report spam:

1. Open the conversation with the spam message and scroll to the bottom.
2. Choose Report Junk > Delete and Report Junk.

Most Android devices come preinstalled with the Messages by Google app. If your device comes with a different messaging app, you can download the Messages app from the Google Play Store. If you choose not to change your messaging app,  follow the steps to forward the message to 7726.

To report spam:

1. In the Messages app, select and hold the spam conversation.
2. Select Block > Report Spam > OK.

By reporting SMS spam, you are helping us identify spam operations. There is no charge to report T-Mobile spam. Messages forwarded to 7726 do not count toward your plan. 

1. Forward the message to 7726 (which spells “SPAM” on most phone keypads). Please don’t edit the message or add any comments.
2. If you don’t have a forward option:
   • Long press on the message text and select Copy.
   • Create a new message to 7726.
   • Paste the copied text and send it.
3. We will reply to your message with an SMS confirming we have received it.
4. We will use this information to help identify the spam operations and take appropriate action.

Scam ID and Scam Block are free of charge with your T-Mobile postpaid plan. You can turn them on or off at any time. Scam ID is free and automatic for all T-Mobile customers; no action required.

There are a number of ways to turn on Scam Block:

• Download the free Scam Shield app and toggle on Scam Block
• Dial #662# from your T-Mobile device 
• Dial #632# to turn off Scam Block
• Log in to My T-Mobile or the T-Mobile app, where you'll have the option to turn on Scam Block
• To turn Scam Block on for your DIGITS numbers, contact us.
• T-Mobile prepaid customers can turn on Scam Block. Dial #662#, visit a store, or Contact us.
• Qualifying service and capable device required. Enabling Scam Blocking may inadvertently block desired calls. Disable Scam Blocking at any time.

The FCC mandates that mobile carriers allow callers the ability to block their caller ID information and place anonymous calls. T-Mobile is obligated to honor the privacy of the caller in these circumstances. T-Mobile can't block anonymous calls or override the privacy choice of the caller, but you may choose not to accept them. To make an anonymous call yourself, dial *67 before dialing the number you are calling.

For more information about privacy and security, refer to our Privacy Center.

T-Mobile makes it easy to know who's calling with caller verification!

• We follow the FCC standards of STIR and SHAKEN to help fight scam callers industry-wide in addition to our own call authentication.
• Number Verified is available on capable devices and will indicate that the incoming number has been validated and authorized. Review the Tech Specs for individual devices to determine if this service is available.
• Spoofed calls occur when scammers illegally mimic originating telephone numbers. Number Verified helps confirm if the calling number is accurate and not impersonating another phone number.

Use the Sprint Support page to report or dispute Sprint account fraud activity. T-Mobile customers, use the following steps. T-Mobile Customers Reporting Fraud on an active account Contact us as soon as possible. Non-T-Mobile Customers Disputing Fraud Use these steps if you are not a T-Mobile customer and you have been contacted by a collection agency regarding an outstanding debt with T-Mobile that you are disputing as Identity Theft. An investigation will be completed within 30 business days (10 business days for CA residents) of receiving all necessary information and documents. Details containing the outcome of the investigation will be sent to the email address provided on the Dispute form.

1. Use the Dispute form to submit all applicable details. 
   • English dispute form 
   • Español dispute form 
2. Have the following documents available to upload to the form: 
   • Copy of an identity theft police report or an Identity Theft Report filed with the FTC (CA residents only)
   • Copy of your state/government-issued ID  

If you suspect a T-Mobile account was fraudulently opened using your identity:

1. Follow the checklist found on Identitytheft.gov to prevent more fraud.
2.  File a police report and retain a copy. 
3. Contact us as soon as possible. 

How to use FACTA Request (Fair and Accurate Credit Transaction Act) for T-Mobile and Metro:

1. As a victim of identity theft, the Fair and Accurate Credit Transaction Act (FACTA) entitles you to receive specific information pertaining to a disputed account/transaction under your personal information. Your request will be processed within 30 business days (10 business days for CA residents) from receipt of the written request, containing all necessary documents. The requested information will be sent by mail to the address provided during the request submission. 
2. Use the FACTA request form to request information through FACTA. 
   • Have the following documents available to upload to the form:
   • Copy of a police report for identity theft or an Identity Theft Report filed with the FTC (CA residents only)
   • Signed affidavit from the FTC
   • Signed written request detailing what information is being requested 
   • Copy of your state/government-issued ID

 A fraud alert indicates to anyone requesting your credit file that you suspect you are a possible victim of fraud. A fraud alert does not affect your ability to get a loan or credit. Instead, it alerts a business that your personal information might have been compromised and requires that business to verify your identity before issuing you credit. Although this may cause some short delay if you are the one applying for the credit, it might protect against someone else obtaining credit in your name.

To request a security freeze, you will need to provide the following information:

• Your full name (including middle initial as well as Jr., Sr., II, III, etc.
• Social Security number;
• Date of birth;
• If you have moved in the past five (5) years, the addresses where you have lived over those prior five (5) years;
• Proof of current address such as a current utility bill or phone bill; and
• A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.). 

A security freeze prohibits a credit reporting agency from releasing any information from a consumer’s credit report without written authorization. However, please be aware that placing a security freeze on your credit report may delay, interfere with or prevent the timely approval of any requests you make for new loans, credit, mortgages, employment, housing or other services. 

A credit reporting agency may not charge you to place, temporarily lift, or permanently remove a security freeze. 

To place a fraud alert or security freeze on your credit report, you must contact the three credit bureaus: 

FTC Contact Information: You may also contact the FTC for further information on fraud alerts, security freezes, and how to protect yourself from identity theft. The FTC can be contacted at: 

• Mail: 400 7th St. SW, Washington, DC 20024 
• Phone: 1-877-382-4357  
• Online: www.consumer.gov/idtheft

State resources: Your state attorney general may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your state attorney general, or the FTC. 

California Residents: Visit the California Office of Privacy Protection https://oag.ca.gov/privacy for additional information on protection against identity theft. 

Iowa Residents: The Attorney General can be contacted at the Office of Attorney General of Iowa, Hoover State Office Building, 1305 E. Walnut Street, Des Moines, Iowa 50319; by phone 1-515-281-5164; or at www.iowaattorneygeneral.gov. 

Kentucky Residents: The Attorney General can be contacted at the Office of the Attorney General of Kentucky,700 Capitol Avenue, Suite 118Frankfort, Kentucky 40601;by phone 1-502-696-5300; or at www.ag.ky.gov. 

Maryland Residents: The Attorney General can be contacted at the Office of Attorney General, 200 St. Paul Place, Baltimore, Maryland 21202; by phone 1-888-743-0023; or at  www.marylandattorneygeneral.gov/Pages/contactus.aspx. 

Massachusetts Residents: Under Massachusetts law, you have the right to obtain any police report filed in connection to the incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it. 

New York: Visit the New York Attorney General’s Office website on data breaches https://ag.ny.gov/internet/data-breach for additional information on protection against identity theft. 

 For more information on contacting the FTC and other resources:

• If you ever suspect that you are the victim of identity theft or fraud, you have the right to file a report with the police or law enforcement. 
• In addition, you may contact the FTC or your state’s attorney general to learn more about the steps you can take to protect yourself against identity theft. 
• U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit reports, visit www.annualcreditreport.com or call toll-free from the U.S 1-877-322-8228. 
• More information can be found on this page to contact the FTC and your state’s attorney general. 
• www.donotcall.gov - Federal Trade Commission 
• Register your phone number on the FTC National Do Not Call Registry. 
• If you continue to receive spam messages or calls, file a complaint with the FTC at the same website. 
• 6 Ways to Avoid Telemarketing Fraud in the Scams & Fraud section on AARP website  
• Online safety tips and advice - Stop.Think.Connect website
• Spam and phishing - StaySafeOnline website
• Got more questions on protecting yourself from mobile fraud? 
• Contact us however it’s most convenient for you.