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Check out the details below to get started with T-Mobile High-Speed Internet.

Where to place the device

There are a few things to consider when placing your gateway to make sure you get the best experience:

  • You'll need a place with a strong T-Mobile signal, usually by a window, that's close to a power outlet
  • To get the best Wi-Fi coverage, we recommend placing it up high, like on the upper floor or at least 6 feet off the ground.
  • Keep the device away from the following:
    • Out of direct sunlight
    • Walls or obstructions
    • Heavy-duty appliances or electronics, like microwaves or motors
    • Other things that transmit, like baby monitors or Bluetooth speakers
    • Metal fixtures/enclosures, cabinets, reinforced concrete, or pipes


Connect to your T-Mobile Home Internet device for the first time 

Follow these directions to connect your device to the T-Mobile network for the first time. For device-specific instructions, see the list of Home Internet devices available on our Tutorials page.


  1. On your smartphone or computer, scan available Wi-Fi networks.
  2. Connect to one of the Wi-Fi networks listed on the back label of the gateway.
  3. For the password, enter the Wi-Fi Key or Wi-Fi Password that’s also on the back label.
  4. Once connected, you can use the T-Mobile Internet app to change settings.


  1. Plug one end of the Ethernet cable into your computer's Ethernet port.
  2. Plug the other end into the gateway LAN port.


Change the network name and passwords

To improve security, we recommend that you change the default passwords for the Wi-Fi network & Gateway.

Change Wi-Fi name & password

  1. Open the T-Mobile Internet app and select Setup device.
  2. Follow the on-screen steps to complete setup.
  3. At the bottom, choose Network and choose the desired network to change the name or password.
  4. Edit the current network name and/or password, then select Save.
  5. Reconnect to Wi-Fi using the new name and/or password.

Change Gateway password

  1. At the bottom of the screen, select More > Change your home internet device password.
  2. Enter the current and new passwords, re-type the new password, then choose Save.


Resources for T-Mobile customers

Get your T-Mobile ID
  • You'll need a T-Mobile ID to pay your bill, set up & manage autopay, and more.
  • If you added Home Internet to your existing T-Mobile account, you can use your existing login.
  • If you're new to T-Mobile, create a T-Mobile ID now
Your first bill explained
  • Depending on how your account is set up, you might think your first bill is early or too high.
  • Most accounts are billed for services at the beginning of the month and the bill is due within the same bill cycle.
  • Check out the video below to better understand how your first bill will work.

Additional T-Mobile Home Internet device help & tutorials


Resources for Metro by T-Mobile customers

Additional T-Mobile Home Internet device help & tutorials

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