Things to know

Performance may vary based on factors such as your location and the number of customers accessing the service. To enjoy the best possible experience, we recommend using the service outdoors with a clear view of the sky.

• Coverage may not be available on airplanes, inside buildings, cruise ships, and other places with obstructed views of the sky.
• Coverage can be impacted by topography (e.g. mountains, canyons, tree cover, etc.)
• Due to ongoing regulatory coordination, there may be areas in some states that do not allow satellite coverage.
• When no other traditional or roaming networks are available, your device will prioritize connecting to T-Satellite – when available – for the best possible experience.
  • Apple iPhone: If you see signal bars, the word ‘SAT,’ and the network name ‘T-Mobile SpaceX' or ‘T-Sat+Starlink' you are connected to T-Satellite. 
  • Android: If you see a satellite icon and the network name ‘T-Mobile SpaceX' or ‘T-Sat+Starlink' you are connected to T-Satellite.

Coverage Availability

• T-Satellite currently covers the Continental U.S., including Puerto Rico, Hawaii and parts of southern Alaska.
• Check out our coverage map to see where T-Satellite coverage is available. We are also collaborating with our global roaming partners and SpaceX to offer satellite services to our customers traveling abroad in the future.

Message Delays

Messages may take longer to send. Your phone will continue to try to resend the message until it is successfully sent or fails. If the message fails, you will be notified of a failed message and prompted to resend.

Your feedback is invaluable in helping us identify pain points and optimize the experience. How to send feedback:

• You can send feedback at any time using our T-Life app. Open the app and lightly shake your device, which will bring up a help menu.
  • Select Report an Issue
  • Select T-Satellite
  • Select the appropriate category
• Provide your feedback
• If you're trying to share feedback through the T-Life app while connected to T-Satellite, you may see a "no internet connection" message. Don’t worry! You can still submit your feedback, and it will be sent once you're connected to the T-Mobile cellular network.

Here is a list of devices that are currently compatible with T-Satellite. Some non-T-Mobile device variants are not satellite capable.

Apple

Google

Motorola

Samsung

T-Mobile

When you are in an area without traditional or roaming cellular services, your satellite-optimized device will automatically connect to the T-Satellite network. Manually selecting the T-Satellite network will not work while other cellular connection options are available. When connected to T-Satellite, your device will display ‘T-Mobile SpaceX’ or ‘T-Sat+Starlink’ at the top-left side of your screen.

To send a text message while connected to T-Satellite, simply send texts as you usually would from your device. Messages may take longer to send.

For more details, check out one of our device tutorials below;

• Apple iPhone 16
• Samsung Galaxy S24
• Samsung Galaxy Z Flip6
• Samsung Galaxy Z Fold6
• Google Pixel 9

Picture Messages are now supported on most Android phones.  We’ll continue to add support for picture messages on more phones in the coming months.

Sending text messages to 911 Emergency Services

• To reach 911, enter '911' in the recipient field to connect with an emergency operator.
• Your location is automatically shared with 911 to help first responders locate you quickly.
• If calling 911, your device will search for an available network. If none are available, Starlink’s satellite emergency messaging service will be used.

Android OS

• Open the Google Messages app. 
• Open a new/existing google message thread.
• Select the '+' icon.
• Select the Location icon.
• The one-time location URL is sent to the recipient.

Apple iOS

Through iMessage

• Open the Messages app.
• Open a conversation or start a new message.
• Tap the Apps button.
• Tap Location.
• Tap the Pin icon.
• Tap Send Pin.
• Tap Send.

Through SMS/MMS (non Apple phones)

• Open the Messages app.
• Open a conversation or start a new message.
• Tap the Apps button.
• Tap Location.
• Tap Send Pin.

A growing list of apps are optimized for T-Satellite, with more on the way! If you already have one of the apps below, make sure you have the latest update before heading into satellite coverage.

• Google Maps
• Google Messages (with Gemini)
• Google Find Hub

An unlocked phone lets you use your phone with another carrier. If your phone is locked, it may restrict access to certain services, including T-Satellite connectivity.

• If you purchased your phone directly from the manufacturer (e.g., Apple, Samsung), it is likely already unlocked.
• If you bought your phone through a carrier, it may be locked to that carrier.
  • On iPhone: Go to Settings > General > About > Scroll to Carrier Lock > If it says 'No SIM restrictions', your phone is unlocked. 
  • On Samsung: Go to Settings > Connections > Mobile Networks > Network Operators > If you see multiple carriers available, your phone is likely unlocked. 
  • On Motorola: Go to Settings > About phone > Network unlock > If the status says 'Unlocked', your phone is unlocked. 
  • On Pixel: Download the Device Unlock app from the Play Store. Open app and your device check eligibility. If the status says 'Unlocked', your phone is unlocked. 

Is my phone unlocked? 

Check here to see if your phone is unlocked, or:  

How to unlock 

If your phone is locked, you will need to contact your current carrier and ask them to unlock it.

• Make sure your phone is connected to a reliable Wi-Fi network.
• Watch for a notification that says T-Mobile Cellular Plan is ready.
• Tap the notification and follow on-device prompts to download your eSIM.

Didn't get a notification? You can follow this path, Settings > Cellular > Add eSIM and continue with on-device prompts to download your eSIM.

After downloading your eSIM:

• Navigate to Settings > Cellular > Cellular Data, and then:
• Select T-Mobile SIM as the cellular data line.
• Turn ON Allow Cellular Data Switching

• Make sure your phone is connected to a reliable Wi-Fi network.
• Watch for a notification that says Set up your T-Mobile eSIM.
• Tap the notification and follow on-device prompts to download your eSIM.

Didn't get a notification? You can follow this path, Settings > Network & Internet > Add SIM and continue with on-device prompts to download your eSIM.

After downloading your eSIM: 

• Go to Settings > Network & Internet > SIMs 
• Under your primary SIMs, select T-Mobile for Mobile data 
• Turn ON Automatic data switching 

• Make sure your phone is connected to a reliable Wi-Fi network.
• Watch for a notification that says Set up your T-Mobile eSIM.
• Tap the notification and follow on-device prompts to download your eSIM.

Didn't get a notification? You can follow this path, Settings > Network & Internet > SIMs & Mobile Network > + Download new eSIM and continue with on-device prompts to download your eSIM.

After downloading your eSIM: 

• Navigate to Settings > Network & Internet > SIMs & Mobile Network 
• Under Preferred SIMs, select T-Mobile for Mobile data. 
• Turn ON the Switch SIM automatically toggle.

• Make sure your phone is connected to a reliable Wi-Fi network.
• Watch for a notification that says Your eSIM is ready to add.
• Tap the notification and follow on-device prompts to download your eSIM.

Didn't get a notification? You can follow this path, Settings > Connections > SIM manager > Add eSIM and continue with on-device prompts to download your eSIM.

After downloading your eSIM: 

• Navigate to Settings > Connections > SIM manager 
• Turn on the Data switching toggle.  

• Samsung Galaxy A54 5G
• Samsung Galaxy S21 5G
• Samsung Galaxy S21 Ultra 5G
• Samsung Galaxy S21+ 5G
• Samsung Galaxy S22
• Samsung Galaxy S22 Ultra
• Samsung Galaxy S22+
• Samsung Galaxy S23
• Samsung Galaxy S23 Ultra
• Samsung Galaxy S23+
• Samsung Galaxy S23 FE
• Samsung Galaxy Z FLIP3 5G
• Samsung Galaxy Z Fold3 5G
• Samsung Galaxy Z Flip4 5G
• Samsung Galaxy Z Fold4
• Samsung Galaxy Z Flip5
• Samsung Galaxy Z Fold5
• Samsung Galaxy XCover6 Pro
• Motorola moto razr 2024
• Motorola edge 2024
• Motorola moto g stylus 5G (2024)
• Motorola moto g 5G (2024)
• T-Mobile REVVL 7
• T-Mobile REVVL 7 Pro