Executive Vice President and Chief Customer Experience Officer
Callie Field is the executive vice president and chief customer experience officer for T-Mobile. She leads an exceptional team of digital technologists and more than 30,000 customer experience-obsessed experts who have racked up more J.D. Power awards in customer service than any other wireless provider. But being best is never enough. The Customer Experience team is on a mission to cement T-Mobile as one of the leading brands for customer experience overall, not just in wireless!
Callie joined T-Mobile more than 17 years ago and has since taken on a variety of leadership roles across Retail and Customer Care. She is the leading architect of T-Mobile’s Team of Experts, a breakthrough customer service model that’s designed to give customers access to a wireless expert when they call or text. Team of Experts launched nationwide in 2018 and continues to break records, ensuring customers are happier, staying longer and deepening their relationships with T-Mobile — all with less effort and more joy.
Callie prefers to spend most of her time connecting directly with members of her team to learn from their experience and celebrate their big wins. She is passionate about traveling to visit her teams across the U.S. and around the world to improve the customer and frontline experience. As the executive sponsor of T-Mobile’s Multicultural Alliance network, she has dedicated herself to supporting the company’s Diversity, Equity and Inclusion efforts, including: investing in the career paths of women and people of color; increasing participation rates in T-Mobile-sponsored college education programs; bringing new focus and economic development to under-served and under-represented communities; and breaking the glass ceilings that are holding back development of tomorrow’s leaders.
A J.D./MBA graduate from Texas Tech, Callie is an avid podcast listener who enjoys exploring the Pacific Northwest.
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