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[Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # T-Mobile 4G LTE Hotspot Z915 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Get help with your T-Mobile 4G LTE Hotspot Z915. ## On this page: - [Admin page](https://www.t-mobile.com#apps) - [Battery, Memory, & Storage](https://www.t-mobile.com#hardware) - [Connections & Network](https://www.t-mobile.com#connections) - [Email & Messaging](https://www.t-mobile.com#messages) - [Security](https://www.t-mobile.com#security) - [Settings & Tech Specs](https://www.t-mobile.com#settings) - [Software Updates & Device Resets](https://www.t-mobile.com#updates) ## [](https://www.t-mobile.com)Admin Page   ### Access Admin Page using Wi-Fi   1. Connect to the Mobile HotSpot via Wi-Fi. 2. Launch an available web browser on your connected device and go to [http://mobile.hotspot/](http://mobile.hotspot/). If the URL doesn't work, you may also enter 192.168.0.1 into the address bar. 3. Enter the Admin Page administrator password. (Default password: admin) 4. Select __Login__.   ### Access Admin Page using USB   1. With the device turned off, connect the hotspot device to a PC with the included USB cable. 2. Turn on the device. 3. The OS detects and recognizes new hardware and finishes the installation automatically. After successful installation, the Hotspot icon will appear on your desktop. 4. If the system does not launch installation automatically, you can run the installation program by going to __(My) Computer__ > __Mobile Hotspot__ > choose folder based on your OS > __Run set-up.exe__. 5. Use the desktop icon to open the Admin Page login screen. 6. Enter the Admin Page administrator password. (Default password: admin) 7. Select __Login__.   ### Change Admin password   1. Access [http://Mobile.Hotspot](http://Mobile.Hotspot/). 2. Select the __Settings__ tab, then select __Device Settings__. 3. Follow the steps under 'Account Management' to update your password. 4. Select __Apply__. If everything is entered correctly, the 'Admin Password Changed' dialog appears indicating the password was successfully changed.   ### Change Mobile Hotspot network name (SSID)   1. Access [http://Mobile.Hotspot](http://Mobile.Hotspot/). 2. Select __Settings__ in the navigation. 3. Select the __Wi-Fi Settings__ tab. 4. Change the name that appears in the 'Network Name (SSID)' field in the SSID area. 5. Select or deselect the __Broadcast Network Name (SSID)__ checkbox to enable or disable broadcasting the hotspot’s Network Name (SSID). 6. Select __Apply__ to save your changes on the Wi-Fi Settings tab of the 'Settings' screen.   ### Change Mobile Hotspot password   1. Access [http://Mobile.Hotspot](http://Mobile.Hotspot/). 2. Select __Settings__ in the navigation area. 3. Select the __Wi-Fi Settings__ tab. 4. Change the value that appears in the __Password__ field in the SSID area. 5. Select __Apply__ to save your changes on the __Wi-Fi Settings__ tab of the 'Settings' screen.   ## [](https://www.t-mobile.com)Battery, Memory, & Storage   ### Battery saving mode   1. Access the [Admin Page](https://www.t-mobile.com#apps) 2. Select the __Settings__ tab, then select __Device Settings__ 3. Under the Wi-Fi Performance Settings heading, select one of the following for Wi-Fi Performance: - High performance (Longer Wi-Fi range but shorter battery life) - Economy mode (Shorter Wi-Fi range but longer battery life) 4. Select __Apply__.   ### Battery saving mode settings   1. Access the [Admin Page](https://www.t-mobile.com#apps). 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the Wi-Fi Sleep Settings heading, choose one of the following for Sleep Time (shorter durations will increase battery life while Wi-Fi is not in use): - After 10 minutes idle - After 15 minutes idle - After 20 minutes idle - After 30 minutes idle - After 60 minutes idle - Never go to Standby   ### Tips to save battery life   - Change application sync settings - Lower screen brightness and timeout duration - Turn on Airplane Mode if traveling to an area without mobile signal or Wi-Fi - Turn off background data - Turn off Wi-Fi - Uninstall unused apps - Update to the latest software   ### Set device to sleep when unused   Press and then quickly release the __Power__ key to set the screen to sleep mode.   ### SIM card   1. Open the SIM door. 2. Insert the SIM card, notched end first, with the gold contacts facing toward the front of the device until it locks into place.  3. Close the SIM door. 4. To remove the SIM card, push it in and release so it pops out.   ## [](https://www.t-mobile.com)Connections & Network   ### APN & data settings   1. Access the mobile hotspot admin page. 2. Select the __Settings__ tab. 3. Select __Network Settings__. 4. Under the APN heading, confirm the information entered is correct. 5. To correct APN information, select __Manual__. 6. Select __Add New__. 7. Enter the following information: - Profile Name: T-Mobile - APN: fast.t-mobile.com 8. Select __Apply__.   ### Manual network selection   The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.   1. Access the mobile hotspot admin page. 2. Select __Disconnect__. 3. Select the __Settings__ tab. 4. Select __Network Settings__. 5. Under the 'Network Selection' heading, select __Manual__. 6. Select __Search__. 7. Select the network to connect. 8. Select __Apply.__   ### Switch 3G / 4G / LTE   1. Access the mobile hotspot admin page. 2. Select __Disconnect__. 3. Select the __Settings__ tab. 4. Select __Network Settings__. 5. Under the 'Network Selection' heading, select the drop-down menu by __Automatic__. 6. Choose one of the following: - UMTS Only - UMTS and LTE only - LTE Only - GSM/UMTS/LTE 7. Select __Apply__.   ### Turn on / off data roaming   1. Access the mobile hotspot admin page. 2. Select __Disconnect__. 3. Select the __Settings__ tab. 4. Select __Network Settings__. 5. Under the 'WAN Connection Mode Settings' heading, check or uncheck __Check here, to connect to the internet in roaming status__ to turn data roaming on/off. 6. Select __Apply__.   ### Tethering   1. With the device turned off, connect the hotspot device to a PC with the included USB cable. 2. Turn on the device. 3. The OS detects and recognizes new hardware and finishes the installation automatically. After successful installation, the Hotspot icon will appear on your desktop. 4. If the system does not launch installation automatically, you can run the installation program in path of __(My) Computer__ > __Mobile Hotspot__ > choose folder based on your OS > run __set-up.exe__. 5. Tethering is automatically active while connected.   ### Scan & connect to Wi-Fi   1. Turn on the mobile hotspot. 2. On your computer or other Wi-Fi enabled device, search for available Wi-Fi Networks and select the Network Name (SSID) for your Mobile HotSpot. 3. Enter the network password.   ### Default SSID & Password   1. If the screen on the mobile hotspot is blank, use any button to wake it up. 2. Use the arrow buttons until __Device Info__ displays. 3. Select the __OK__ button. 4. Read the __SSID__ and __KEY__ displayed on the screen. The SSID and Password key displayed on the screen will always be correct, even if they have been changed from the defaults.   ### Turn Wi-Fi on / off   1. If the screen on the mobile hotspot is blank, touch any button to wake it up. 2. Use the arrow buttons until __Settings__ displays. 3. Select the __OK__ button. 4. Use the left arrow to select __Wi-Fi On/Off__, then select the __OK__ button. 5. Use the right arrow to select __Off__. 6. Select the __OK__ button.   ## [](https://www.t-mobile.com)Email & Messaging   ### Send messages   1. Access the [Admin Page](https://www.t-mobile.com#apps). 2. Select the __SMS__ tab. 3. Select __New__. 4. Enter the contact phone number. 5. Enter the message text. 6. Select __Send__.   ### Get & delete messages   1. Access the [Admin Page](https://www.t-mobile.com#apps). 2. Select the __SMS__ tab. 3. Choose the check box by the message you want to delete. 4. Select __Delete__.   ## [](https://www.t-mobile.com)Security   ### Change PIN / Password   1. Access the mobile hotspot Admin Page. 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the PIN Management heading, choose __Change PIN__.   ### Turn PIN on / off   1. Access the mobile hotspot Admin Page. 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the PIN Management heading, choose __Disable__.   ### Mobile Device Unlock   1. Determine if devices are eligible to be unlocked: [Unlock your mobile wireless device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device). 2. [Contact us](http://www.t-mobile.com/Contact.aspx) to request the Mobile Device Unlock code for your phone. 3. Insert the non-T-Mobile SIM and turn on the device. 4. Access the [Admin Page.](https://www.t-mobile.com#apps) 5. On the Home page, select __Unlock Device__. 6. Enter the unlock code and choose __OK__.   ### Change SIM PIN   1. Access the Admin Page. 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the PIN Management heading, choose __Change PIN.__   ### Turn on / off SIM PIN   The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.   1. Access the Admin Page. 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the PIN Management heading, choose __Enable__ or __Disable__.   ## [](https://www.t-mobile.com)Settings & Tech Specs   ### Tech Specs   Technical details of the T-Mobile 4G LTE HotSpot Z915 Type Specification Battery 2800 mAh Keyboard Touch screen with on-screen keyboard Memory 256 MB RAM, 512 MB ROM Network - GSM: 850 MHz, 1900 MHz - UMTS: Band I (2100), Band II (1900), Band IV (1700/2100), Band V (850) - LTE band 2/4/12/17 (Bands 700, 1700, 1900) Connectivity - Wi-Fi 802.11 a/b/g/n - WEP, WPA, WPA2, TKIP security - Wi-Fi sharing - Up to 10 simultaneous Wi-Fi connections - Tethering - Micro USB - T-Mobile Video Calling: No - Advanced messaging: No Operating System N/A Processor MDM9225 single 1Ghz System Manager (Carrier IQ) No Emergency Alerts (CMAS) Check the [T-Mobile.com/WEA](https://www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts) page for details. [Number Verified](https://www.t-mobile.com/support/plans-features/scam-id-and-scam-block) No HD Voice Capable No VoLTE Capable No Anti-theft No Web N/A Camera N/A Multimedia  N/A   ### Auto-update time (NITZ)   The default setting for your device is to automatically update the time zone. To set the device clock to automatically update based on what time zone it is in, follow these steps 1. Access the [Admin Page](https://www.t-mobile.com#apps). 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the SNTP heading, set __Time Set Mode__ to __Sntp auto Synchronization__. 4. Select __Apply__.   ### Set time & date   1. Access the [Admin Page](https://www.t-mobile.com#apps). 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the SNTP heading, set __Time Set Mode__ to __Manual Set Time__. 4. Enter the following: - Year - Month - Date - Hour - Minute 5. Select __Apply__.   ## [](https://www.t-mobile.com)Software Updates & Device Resets   ### Master reset from settings menu   A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.   1. Access the [Admin Page.](https://www.t-mobile.com#apps) 2. Select the __Settings__ tab, then select __Device Settings__. 3. Under the __Reset Factory Settings__ heading, select __Reset__.   ### Master reset with hardware keys   A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card. If the device menus are frozen or unresponsive, you can master reset using hardware keys. If the device menus are frozen or unresponsive, you can master reset using hardware keys.   1. Open the SIM card door. 2. Insert a small object like a pin into the reset hole and hold it for three seconds to reset the device.   ### Update software   Your device automatically updates to the latest software version, no additional action is required. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)