Shopping T-Mobile
Call our award-winning customer specialists or Find a T-Mobile store near you.
Call us at: 1-800-T-MOBILE
Business customers call: 1-888-537-4242
Get Help from Other Customers >
Ask questions and get help from other T-Mobile customers on our Community Forums.
Chat with Customer Care Specialist >
Fill out a quick form to chat live with one of our specialists. If all agents are busy, you can even send us an e-mail instead of waiting.
Call us
Get in touch, free of charge: Just dial 611 from your T-Mobile phone or call 1-877-453-1304. Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
Call us – TTY
(TTY service is available for the hearing and speech impaired.)
Call us via TTY toll free at 1-877-296-1018.
TTY hours are from 5:00 a.m. - 10:00 p.m. PT, daily.
Send us a Letter
Send your questions and comments to:
T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380.
Please don’t send payments to this address. You can pay your bill online, by phone at 1-877-453-1304, or if you prefer to make a payment in person, find a payment center near you.