Scam ID and Scam Block technologies identify and help stop scams—before you ever get the call.
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Scam ID and Scam Block are industry-leading free scam protection tools deployed on the T-Mobile network to keep our customers safe from scammers.
- Scam ID automatically displays "Scam Likely" and the number that is calling on suspected scam calls. Scam ID also catches spoofed calls because T-Mobile looks beyond the incoming number and tracks actual call behavior.
- Scam Block automatically blocks all "Scam Likely" calls before they ever reach your phone, so you never even see them.
- Network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.
- Help us improve these services by reporting an improperly identified call.
Scam ID and Scam Block are free of charge with your T-Mobile postpaid plan. You can turn them on or off at any time. Scam ID is free and automatic for all T-Mobile customers; no action required.
There are a number of ways to turn on Scam Block:
- Download the free Scam Shield app and toggle on Scam Block
- Dial #662# from your T-Mobile device
- Log in to My T-Mobile or the T-Mobile app, where you'll see an option to turn on Scam Block
- Turn Scam Block on for your DIGITS numbers, Contact us to speak to an Expert
- T-Mobile prepaid customers can turn on Scam Block. Dial #436#, visit a store, or Contact us.
The FCC mandates that mobile carriers allow callers the ability to block their caller ID information and place anonymous calls. T-Mobile is obligated to honor the privacy of the caller in these circumstances. T-Mobile can't block anonymous calls or override the privacy choice of the caller, but you may choose not to accept them. To make an anonymous call yourself, dial *67 before dialing the number you are calling.
For more information about privacy and security, refer to our Privacy Center.
T-Mobile makes it easy to know who's calling with caller verification!
- We follow the FCC standards of STIR and SHAKEN to help fight scam callers industry wide.
- If your device supports caller verification, you'll see "Number Verified", “Caller Verified”, or “T-Mobile Verified” in the caller ID.
- You might also see a checkmark in the call log when you receive a call that has been verified as authentic, not spoofed.
- Companies can sign up for Verified Business Calls (VBC) so their customers can be sure it's their company calling. You can even tell your customers what the call is about!
Qualifying service and capable device required. Enabling Scam Blocking may inadvertently block desired calls. Disable Scam Blocking at any time. Info for some unknown numbers not available.
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