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Scam ID and Scam Block technologies identify and help stop scams—before you ever get the call.

Improvements to protecting you

Scam ID and Scam Block are industry-leading free scam protection tools deployed on the T-Mobile network to keep our customers safe from scammers.

  • Scam ID automatically displays "Scam Likely" and the number that is calling on suspected scam calls. Scam ID also catches spoofed calls because T-Mobile looks beyond the incoming number and tracks actual call behavior. 
  • Scam Block automatically blocks all "Scam Likely" calls before they ever reach your phone, so you never even see them.
  • Network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.
  • Help us improve these services by reporting an improperly identified call.

 

Turn on/off Scam ID & Scam Block

Scam ID and Scam Block are free of charge with your T-Mobile postpaid plan. You can turn them on or off at any time. Scam ID is free and automatic for all T-Mobile customers; no action required.

There are a number of ways to turn on Scam Block:

  • Download the free Scam Shield app and toggle on Scam Block
  • Dial #662# from your T-Mobile device 
  • Log in to My T-Mobile or the T-Mobile app, where you'll see an option to turn on Scam Block
  • Turn Scam Block on for your DIGITS numbers, Contact us to speak to an Expert
  • T-Mobile prepaid customers can turn on Scam Block. Dial #436#, visit a store, or Contact us.

 

Anonymous callers

The FCC mandates that mobile carriers allow callers the ability to block their caller ID information and place anonymous calls. T-Mobile is obligated to honor the privacy of the caller in these circumstances. T-Mobile can't block anonymous calls or override the privacy choice of the caller, but you may choose not to accept them. To make an anonymous call yourself, dial *67 before dialing the number you are calling.

For more information about privacy and security, refer to our Privacy Center.

 

Verified callers

T-Mobile makes it easy to know who's calling with caller verification!

  • We follow the FCC standards of STIR and SHAKEN to help fight scam callers industry wide.
    • If your device supports caller verification, you'll see "Number Verified", “Caller Verified”, or “T-Mobile Verified” in the caller ID.
    • You might also see a checkmark in the call log when you receive a call that has been verified as authentic, not spoofed.
  • Companies can sign up for Verified Business Calls (VBC) so their customers can be sure it's their company calling. You can even tell your customers what the call is about!

 

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