Project 10Million Direct to Parent/Guardian Customer Support

With Project 10Million, we’re offering free hotspots with 200GBs of mobile data each year for five years, to 10 million eligible K-12 students. Approved participants may notice a slight delay in shipping due to the overwhelming response to Project 10Million.

Am I eligible?

To qualify for Project 10Million, you will need to provide proof of enrollment in ONE of the following programs dated within one year of participation:

• Community Eligibility Provision(CEP)
• Food Distribution Program on Indian Reservations (FDPIR)
• Medicaid
• National School Lunch Program (NSLP)
• Supplemental Nutrition Assistance Program (SNAP/EBT)

Proof of eligibility

To apply, you will need to provide clear photos or digital copies of documents, cards, and letters as proof of program participation. 

For CEP:

• School enrollment letter or report card
• Must include the first and last name of the parent or guardian applying
• If the report card or school-issued letter does not include the parent or guardian's name, their ID will be required
• Must include school name
• Must be issued within the past year or not be expired
• Must include the name of the program

For FDPIR:

• Eligibility letter (physical, email, or portal confirmation)
• Must include the first and last name of the parent or guardian applying
• If the document does not include the parent or guardian's name, their ID will be required
• Must be issued within the past year or not be expired
• Must include the name of the program

For Medicaid:

• Eligibility letter (physical, email, or portal confirmation)
• Must include the first and last name of the parent or guardian applying
• If the document does not include the parent or guardian's name, their ID will be required
• Must be issued within the past year or not be expired
• Must include the name of the program
• Card must be state Medicaid. A standard insurance card without specifying Medicaid benefit will be rejected

For NSLP:

• Eligibility letter (physical, email, or portal confirmation)
• Must show parent/guardian's name; if not, include an ID
• Document must be recent or not expired

For SNAP/EBT:

• Eligibility letter (physical, email, or portal confirmation)
• EBT card (front and back)
• Must show parent/guardian's name; if not include an ID
• Document must be recent or not expired

Student ID cards and blurry images are not accepted.

On Apple devices, set your camera to Most Compatible in Settings before uploading.

Program benefits

Project 10Million’s Direct to Parent/Guardian program provides internet access to eligible families that have a student who meets the eligibility criteria. Approved families receive 200GB of mobile data per year for five years and a FREE mobile hotspot.

• New and existing T-Mobile (including Metro by T-Mobile and Assurance) as well as Non-T-Mobile customers are eligible to apply.
• Available to residents of the United States and Puerto Rico. Not currently available in the US Virgin Islands.
• One free T-Mobile hotspot device and 200GB/year data line per household for five years regardless of the number of students in the household.
• Once you have used the data all up for the year, you can buy extra data passes. To purchase additional data, refer to the Purchase additional data section of this page.
• Your yearly replenishment of 200GB automatically updates on the date the hotspot device was activated.
• Are you a school administrator? Find out how Project 10Million for Schools can help your school district.

Setting up your device

Refer to the guide in the hotspot box.

• Use the start guide brochure in your hotspot box and follow the instructions to correctly set up your device.
• If your device is missing a start guide brochure, refer to the FAQs section of this page for detailed instructions.

Create a T-Mobile ID

It’s important to create a T-Mobile ID to manage your Project 10Million hotspot account.

1. Visit http://t-mo.co/P10MWelcome.
2. Click on the Sign-Up link under “Don’t have a T-Mobile ID?”
3. Fill in First Name, Last Name with the information you provided on your Project 10Million application.
4. Fill in the Phone Number section with your hotspot phone number located in your P10M Welcome Email.
5. Create an 8–50-character password that you will remember.
6. Upon completion of your identification process, you will be required to enter the 4-digit PIN created during your application to access your account information.

Check messages and usage

You can monitor your usage, check messages, and manage your hot spot.

1. Visit http://t-mo.co/P10MWelcome.
2. Sign in with your T-Mobile ID or create a one using your email or hotspot number if you do not have an account.
3. Enter the password you set during your T-Mobile ID setup.
4. Verify your account if prompted by entering the code sent to your email.
5. Check your device usage on the main account page next to your hotspot image.

Purchase additional data

When you run out of data, you can purchase more through a data pass by following the provided instructions:

1. Sign in to your account using the email address or hotspot number associated with your account.
2. Enter your password. If prompted, verify your identity using the code sent to your email.
3. From the My Account home page, select Shop from the top menu bar.
4. Choose Purchase Data Pass from the drop-down menu.
5. On the On-Demand Passes page, select the drop-down arrow next to Data to view available options.
6. Choose your preferred data pass and quantity, then select Set Order Date.
7. Select a start date and time for your data pass.
8. Select Add to Cart and follow the prompts to complete your purchase.

Parental controls

To adjust Web Guard settings included with your hotspot plan:

1. Visit http://t-mo.co/P10MWelcome.
2. Sign in using your hotspot phone number and account password.
3. Select My Profile from the main menu.
4. Choose Kids Privacy Settings.
5. Follow the on-screen instructions to designate a Kid Line.

Refer to Web Guard's Support page for details on what is blocked and what is not blocked.

Frequently asked questions

Terms and Conditions

During congestion, Project 10Million customers may notice speeds lower than other customers due to data prioritization. Video typically streams in SD quality. Limited time; subject to change. Available lines are limited. Intended for student mobile connectivity. Roaming not available. Annual data service ends at earlier of 200GB or 365 days. Video streams at up to 2.5Mbps (SD). Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Optional educational filtering may prevent some video streaming or other content. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or roaming. Refer to T-Mobile.com/OpenInternet for details. Refer to Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.