Project 10Million Direct to Parent/Guardian Customer Support

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With Project 10Million, we’re offering free hotspots with 200GBs of mobile data each year for five years to 10 million eligible K-12 students. At this time, the program is not available in Alaska, American Samoa, Guam, or the Northern Mariana Islands. We also cannot ship devices to PO boxes.

Apply now

 

On this page:

 

Am I eligible?

To qualify for Project 10Million, you must provide proof of enrollment in one of the following programs dated within one year of participation:

  • Community Eligibility Provision(CEP)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Medicaid
  • National School Lunch Program (NSLP)
  • Supplemental Nutrition Assistance Program (SNAP/EBT)

 

Proof of eligibility

Follow these steps to submit your eligibility documents:

  1. Select the Project 10Million program you’re applying for.
  2. Upload clear photos or scans of your proof (documents, cards, or letters).
  3. Upload up to three files (PNG, JPG, JPEG, or PDF). Each file must be 9MB or less.
  • After you apply, you’ll have seven days to complete the required verification form that will be sent to the email associated with your account, so your device can ship.
  • If your documents don’t qualify, you’ll have up to three upload attempts during those seven days.

Upload tips before you submit

  • Photos or scans must be well lit, in focus, and easy to read.
  • Do not crop out names, dates, or school or program names.
  • Documents must be from the current school year, issued within the past year, or not expired.
  • The parent or guardian name on the photo ID must exactly match the name on the Project 10Million application.
  • For CEP, the school listed on your document must match the CEP school selected in your application.
  • Screenshots or PDFs from school or benefits portals are accepted.
  • If the parent or guardian name does not appear on the school or benefits document, upload a valid photo ID.
  • If something doesn’t match, review your application details before uploading new documents.
  • Student ID cards and blurry images are not accepted.
  • On Apple devices, set your camera to Most Compatible in Settings before uploading.

Program-specific verification requirements

When completing your application, select the eligibility program that matches the documents you plan to upload.

Upload:

  • A school eligibility letter or report card from the current school year
  • A valid parent or guardian photo ID (driver’s license or state ID card)

The school document must:

  • Show the school name
  • Show the program name
  • Match the CEP school selected in your application
  • Be issued within the past year or not expired

The parent or guardian photo ID must:

  • Be valid
  • Show a first and last name that exactly matches the Project 10Million application

If the school document does not include the parent or guardian’s name, a photo ID is required.

Upload:

  • An FDPIR eligibility letter (paper copy, email, or portal confirmation)
  • A valid parent or guardian photo ID

Documents must:

  • Be issued within the past year or not expired
  • Show the program name

The photo ID must be valid, and the name must exactly match the name on the Project 10Million application.

Upload one of the following:

  • Medicaid eligibility letter
  • State Medicaid card

The document must:

  • Be issued within the past year or not expired
  • Show the program name (Medicaid)
  • Include the first and last name of the parent or guardian applying

If uploading a Medicaid card, it must be a state Medicaid card. Standard insurance cards that do not specify Medicaid are not accepted.

Upload a valid parent or guardian photo ID. The name must exactly match the Project 10Million application.

If the Medicaid document does not include the parent or guardian’s name, a photo ID is required.

Upload:

  • NSLP eligibility letter (paper copy, email, or portal screenshot)
  • Valid parent or guardian photo ID

Documents must be issued within the past year or not expired.

The name on the photo ID must exactly match the Project 10Million application.

Upload one of the following:

  • SNAP eligibility letter
  • EBT card (front and back)

Documents must:

  • Be issued within the past year or not expired
  • Show the parent or guardian’s first and last name
  • Match the name on the Project 10Million application

Upload a valid parent or guardian photo ID if the SNAP document does not clearly show the parent or guardian’s name.

Program benefits

Project 10Million’s Direct to Parent/Guardian program provides internet access to eligible families that have a student who meets the eligibility criteria.

Approved families receive:

  • One free T-Mobile hotspot device
  • 200GB of mobile data per year for five years
  • One data line per household, regardless of the number of students

New and existing T-Mobile customers, including Metro by T-Mobile and Assurance Wireless customers, as well as non-T-Mobile customers, may apply.

Available to residents of the United States and Puerto Rico. Not available in Alaska, American Samoa, Guam, or the Northern Mariana Islands. Devices cannot be shipped to PO boxes.

The 200GB data allotment automatically replenishes each year on the anniversary of device activation. If the annual data allotment is used before the year ends, additional data passes are available for purchase.

Learn how Project 10Million for Schools can support your district.

 

Setting up your device

  • Use the start guide brochure included in your hotspot box and follow the setup instructions.
  • If your guide is missing, refer to the Frequently Asked Questions section below for setup instructions.

 

Create a T-Mobile ID

Creating a T-Mobile ID allows you to manage your Project 10Million hotspot account.

  1. Visit http://t-mo.co/P10MWelcome.
  2. Select Sign-Up under Don’t have a T-Mobile ID?
  3. Enter your first and last name exactly as listed on your Project 10Million application.
  4. Enter your hotspot phone number from your welcome email.
  5. Create an 8 to 50 character password.
  6. Enter the four-digit PIN you created during your application to complete sign in.

 

Check messages and usage

  1. Visit http://t-mo.co/P10MWelcome.
  2. Sign in with your T-Mobile ID.
  3. Verify your account if prompted.
  4. Monitor usage and view messages from the main account page.

 

Purchase additional data

If you run out of data, you can purchase a data pass.

  1. Sign in to your account.
  2. Select Shop from the top menu.
  3. Choose Purchase Data Pass.
  4. Select Data from the On-Demand Passes page.
  5. Choose your preferred pass and quantity.
  6. Select Set Order Date.
  7. Add to Cart and complete your purchase.

 

Parental controls

To adjust Web Guard settings:

  1. Visit http://t-mo.co/P10MWelcome.
  2. Sign in using your hotspot phone number and password.
  3. Select My Profile.
  4. Choose Kids Privacy Settings.
  5. Follow the prompts to designate a Kid Line.
  6. Refer to the Web Guard Support page for full filtering details.

 

Frequently asked questions

A shipping address error means that a Project 10Million hotspot has already been issued to that address. The program allows only one hotspot device per household.

  1. Open your email associated with your P10M application and look for subject line Get free internet from T-Mobile.
  2. Check your spam or junk folder if you don’t see it in your inbox.
  3. Follow the instructions in the email to verify your email address.
  4. Complete the verification to trigger shipment of your hotspot device.

Check your emails for shipment status (Check both your Inbox and SPAM folders). If you have not received your shipment details within seven days, call 1-877-PRJ-10MN for further assistance.

  1. Check your email (including your spam or junk folder) for a message from SheerID requesting updated or additional documentation.
  2. Review the email for the reason your documentation was not accepted and what is required for resubmission.
  3. Gather the correct and complete documentation based on the guidance provided by SheerID or review the requirements for each program above in Proof of eligibility.
  4. Use the link or upload instructions in the email to submit your updated documentation.
  5. Submit your documentation within seven days of your application.

If documentation is not submitted within seven days of the application you will need to reapply for the program by completing a new application.

If your Hotspot Guide Brochure is missing, you can still connect and manage your hotspot using the steps below.

Connect to your hotspot

  1. Open the Wi-Fi settings on the device you want to connect.
  2. Select your hotspot’s name from the list of available networks.
  3. Enter the Wi-Fi password printed on the IMPORTANT INFORMATION card inside your box.

Manage your hotspot

Use the hotspot manager to access, monitor, and customize your device settings.

  1. Connect to your hotspot using Wi-Fi or USB tethering.
  2. Open a web browser and go to http://mifimanager or http://192.168.0.1.
  3. Sign in with the admin password printed on the IMPORTANT INFORMATION card.

Support information for additional hotspot devices is provided in the following list.

Use the device list, arranged from newest to oldest, to find your hotspot model and refer to the corresponding support page link for detailed connection instructions.

  • ANS Hotspot — Tutorial not yet available.
    4.61 × 3.23 × 0.61-inch hotspot with a screen that shows Wi-Fi On, Device, and Messages. A self-service tutorial will be available mid to late 2026. For support, call 1-877-PRJ-10MN.
  • Wingtech Hotspot — Wingtech Hotspot support page
    4 × 2.79 × 0.73-inch hotspot with five icons on the front, beneath the magenta T-Mobile logo.
  • Franklin T10 Hotspot — Franklin T10 Hotspot support page
    3.7 × 2.6 × 0.52-inch hotspot with a small screen showing device status under the magenta T-Mobile logo.
  • Franklin T9 Hotspot — Franklin T9 Hotspot support page
    4.13 × 2.63 × 0.51-inch hotspot with a small screen showing device status under the magenta T-Mobile logo.
  • Alcatel Link Zone 2 Hotspot — Alcatel Link Zone 2 Hotspot support page
    4.13 × 2.6 × 0.75-inch hotspot with four icons lit beneath the gray Alcatel logo.

 

Terms and Conditions

During congestion, Project 10Million customers may notice speeds lower than other customers due to data prioritization. Video typically streams in SD quality. Limited time; subject to change. Available lines are limited. Intended for student mobile connectivity. Roaming not available. Annual data service ends at earlier of 200GB or 365 days. Video streams at up to 2.5Mbps (SD). Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Optional educational filtering may prevent some video streaming or other content. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or roaming. Refer to T-Mobile.com/OpenInternet for details. Refer to Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.

 

 

 

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