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Web Guard is a free service for T-Mobile customers that you can use to help restrict adult content from being seen or accessed by family members under 18 years old.

 

Web Guard

  • Web Guard prevents access to adult web content only when your device is connected to T-Mobile’s cellular network with Web Guard enabled.
    • If you see an Access Denied error when trying to open certain web pages, Web Guard might be active on your line.
    • Web Guard is not available on all devices and might not work at certain times or in certain locations.
    • Web Guard isn't foolproof and shouldn't be a substitute for taking steps to monitor access to content.
  • T-Mobile customers with the Web Guard feature enabled will not be able to use iCloud Private Relay and will receive a device notification that their current rate plan does not support iCloud Private Relay. To use Private Relay instead of Web Guard, please turn off Web Guard filtering. See Add or manage Web Guard.
  • Web Guard has multiple filters that you can set for restricting content:
    • High
    • Medium
    • Low
  • Content filtering may not be compatible with certain products or services, such as Virtual Private Networks (VPNs). Apple Private Relay must be toggled off for T-Mobile content filtering to work.
 
Examples of filtered content
 

Low

  • Phishing Attacks, Malware, Command and Control Callbacks, Web Spam, Proxy / Anonymizer, Potentially Harmful Domains
  • Adult themes, Nudity, Sexuality, Pornography, Tasteless, Child Abuse Content
  • Hacking, Hate/Discrimination, Illegal Downloads, Weapons, Drugs

Medium

  • Everything above in Low and enables Safe Search, an automated filter of pornography and other offensive content that’s built into search engines (Google, YouTube, Bing, and DuckDuckGo)

High

Everything above in Low and Medium, including SafeSearch, plus the following categories:

  • Adware, Visual Search Engines, Classifieds, Blog, Games, Lingerie/Bikini,
  • Information on Alcohol, Gambling, Illegal Activities, Terrorism, and Dating
  • Chat, Instant Messaging, Forums/Message Boards, Social Networking, Video Sharing, Photo Sharing, Webmail, and File Storage, P2P / File Transfer

 

Exceptions

Web Guard is unable to block the following content types:
  • Browsing over Wi-Fi
  • Email, text messages, instant messaging
  • Some third-party web browsers
  • Content in device apps

Safe Search

Safe Search is an automated filter of offensive content that may result from internet search results.

  • High and Medium Web Guard levels enable Safe Search automatically.
  • Results will be filtered from most common search engines such as Google, YouTube, Bing, and DuckDuckGo.
  • When Safe Search is enabled, you may receive one of the following messages when search results include explicit content:
  • “You don’t have permission to turn SafeSearch off. It’s locked by the device or network you are browsing on.”
  • “Some results have been removed because Restricted Mode is enabled by your network administrator.”

Add or manage Web Guard

The Primary Account Holder (PAH) and any user with Full Permission can manage or remove Web Guard in the Profile section of My.T-Mobile.com, T-Mobile app, or when calling Customer Care.

 
From the T-Mobile app
 
  1. Open the app and log in if prompted. Download the T-Mobile app if you don't have it yet.
  2. Select MORE > PROFILE SETTINGS > FAMILY CONTROLS.
  3. If you have multiple lines on your account, use the down arrow and select the line you want to make changes to.
  4. Select Web Guard, then select High, Medium, Low, or No Filtering (this means Web Guard is off).
  5. Select Show filter details to see what each filter does.
  6. Save your changes.
 
From T-Mobile.com (web browser)
 
  1. Log in to your T-Mobile.com account.
  2. Select your Profile name in the top right > PROFILE > FAMILY CONTROLS.
  3. If you have multiple lines on your account, use the down arrow and select the line you want to make changes to.
  4. Select Web Guard, then select  HighMediumLow, or No Filtering (this means Web Guard is off).
  5. Select Show filter details to see what each filter does.
  6. Save your change.

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