Switching online or in-store?
Here’s what you’ll need.
Account number
You can find your account number on one of the following: your paper bill, digital bill, or within your profile on your carrier's app.
Carrier PIN or passcode
This is the Temporary Transfer-PIN provided by your previous carrier.
Valid ID (in-store only)
Bring one of the following forms of identification: a driver's license, state-issued ID, passport, or military ID.