​​We’ll pay off your phone contract when you switch.​

If you are currently under contract or your phone is financed with another eligible postpaid carrier, you can have your carrier’s remaining phone payment balance and/or early termination fees reimbursed up to $650 per line via virtual prepaid Mastercard® when you switch to T-Mobile and trade in your previous device (up to 2 lines).

For a limited time, we are allowing customers with locked phones from eligible carriers to take advantage of both Carrier Freedom payout and a new Phone On US once they trade in their phone(s).

We’ve always helped pay off your device or early termination fees, but for the first time ever, you can also get a new phone on us!

You need to have your previous device and monthly payment plan (if applicable) for at least 90 days with postpaid plan from an eligible carrier to be eligible for reimbursement via Carrier Freedom.

To qualify for T-Mobile to reimburse your remaining device payment balance or early termination fees, up to $650 (up to 2 lines) you must:

• Activate a new line with T-Mobile on any postpaid plan and finance a new device on a monthly payment plan (Equipment Installment Plan).
• Trade-in your device(s) from your previous carrier. Each trade-in device must match a device listed on your previous carrier’s installment plan. 
• Switch from a postpaid plan from an eligible carrier, bring (port) your current number(s) to T-Mobile, and submit proof of device balance (including lease purchase option, if applicable) or Early Termination Fees for those devices.
  • Customers switching from Verizon are not eligible.  If switching from Verizon, you may be eligible to keep your existing phone and get reimbursed for your device payment plan with Keep & Switch.
• You must be at least 90 days in good standing with your previous carrier, and for device payment plan reimbursement have been in good standing on the financing plan of the device you’re seeking to have paid-off for at least 90 days, within 30 days of port in. 
• You must capture a clear screenshot of your phone financing details.
• The screenshot must include the following to be eligible for reimbursement:
  • The phone number that you will bring (port) to T-Mobile, the phone’s make and model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made), if applicable the Early Termination Fee on your final bill.
• You must submit your request for reimbursement at www.switch2t-mobile.com within 30 days of activation. Allow up to 15 days after submission and meeting all qualifications for us to validate your submission and to receive your virtual prepaid Mastercard®.

All postpaid T-Mobile plans are eligible for Carrier Freedom.

Yes! For a limited time, we are allowing customers with locked phones from eligible carriers to take advantage of both Carrier Freedom payout and phone promos like a new Phone On US once they meet all requirements for Carrier Freedom and available trade in promo. Talk to our customer support team to see what promotions can be combined.

Postpaid plans from are eligible for reimbursement under this promo, as long as you meet the other requirements, your payments are up to date, and you are in good standing with your old carrier. Device payment plans from Verizon and Prepaid Carriers are not eligible for Carrier Freedom.

Accessories are not eligible for reimbursement with Carrier Freedom. Carrier Freedom will pay off remaining installment balances associated with the purchase of a phone only.

Yes, if you have a mixed account that includes some phone numbers with an ETF and others with a payment plan balance, you can submit for both, and T-Mobile will reimburse up to $650 per line. Just go to switch2t-mobile.com and you will be prompted to select the appropriate reimbursement for each line.

You will receive a Virtual Prepaid Mastercard® Card for the value of your carrier financing balance and/or early termination fee, up to $650.

Yes! This offer is available to our T-Mobile for Business customers with 12 lines or less and has the same requirements as our consumers. If you are a T-Mobile for Business customer, use the following instructions to submit for your Carrier Freedom reimbursement via virtual prepaid Mastercard:

• Complete your Account Hub registration to create your T-Mobile ID.
  • Need help with Account Hub registration, visit here.
• Visit tfb.t-mobile.com to log in to Account Hub.
• Go to Manage Accounts. If there are multiple accounts, select the desired account.
• Click the Promotion Redemption link, then click Carrier Freedom.
• You will be redirected to www.switch2t-mobile.com.
• Follow the step-by-step instructions to upload your screenshot and submit to have your device payment plan reimbursed.

Unless you're on Verizon, most carriers will keep your device locked until you have paid off your financing and request an unlock code. If you're on Verizon, you're eligible for Keep & Switch. If you have a locked device, you are eligible for our Carrier Freedom promotion.  Our customer support team is available and ready to help at a store near you!

You can purchase any phone on our monthly payment plan (Equipment Installment plan). Full Retail Price purchase option is not eligible.

We will take care of up to $650 and you will be responsible for any portion of your device payment plan balance that exceeds the $650.

No! You can switch to T-Mobile first and then pay off your device balance. NOTE: If you have a balance remaining on your device, you will need to take the screenshots before paying off the phone with your previous carrier.

No! You can switch to T-Mobile and trade in your phone that is carrier locked. NOTE: you will need to remove any activation locks such as Find my iPhone / Anti-Theft before trading your phone in.  We also cannot accept phones that are blocked due to being reported lost or stolen.