Save time and manage your account online with our Self-service Center.
General Customer Care & Technical Support
If you are calling about a technical issue with your
All calls made to this number from a
Customer Care representatives are available daily from 4 a.m. to Midnight PST
Contact us - TTY
TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability.
Dial 711 to reach a Relay Agent.
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!
#BAL# (#225#) – For your account balance and last payment received info.
#MIN# (#646#) – For your minute use for the current billing cycle.
#MSG# (#674#) – For your message use for the current billing cycle.
Questions and Comments
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
How do I check my balance, data, or minutes?
You can check your balance, data, minutes, and text messages for free. Find out how on our Check your usage page.
What are the different ways I can pay my bill?
Can I use my iPhone on
As over one million customers have already learned, it’s quick and easy to setup your iPhone® to work on
What should I do if my phone is lost or stolen?
The theft or loss of a device is a difficult experience. Fortunately,
How do I upgrade my phone?
Where's my phone order?
It is really easy to track your phone order. Visit our Order status & tracking page for more information.
How do I get phone insurance?
Device Protection provides protection against loss, theft, accidental damage, and malfunction of your wireless phone. Learn more about