Purchasing at T-Mobile
Consumer Sales: 1-800-T-MOBILE
For T-Mobile For Business: 1-866-965-0526
General Customer Care & Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
T-Mobile High Speed Internet Support
T-Mobile High Speed Home Internet Sales: 1-877-930-3127
T-Mobile Home Internet Tech Support: 1-833-928-5071
All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
Customer Care representatives are available daily from 4 a.m. to Midnight PST
Call Us - TTY
TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability.
Call us via TTY toll free at 1-800-676-3777
TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!
#BAL# (#225#) – For your account balance and last payment received info.
#MIN# (#646#) – For your minute use for the current billing cycle.
#MSG# (#674#) – For your message use for the current billing cycle.
Questions and Comments
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.