New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

T-Mobile is here to help survivors of domestic violence stay connected. We will work with you to keep your phone number during this difficult time. 

Providing Safe Device Access

We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please contact T-Mobile Customer Service at  1-877-746-0909  (or dial 611 from a T-Mobile phone) or visit a T-Mobile retail location for assistance. TTY service is also available for hearing and sight impairment by calling 1-877-296-1018.

If you are not located in New York State, additional documentation will be required to process your request.  Please provide any one of the documents listed below after you contact T-Mobile:  


  • Signed affidavit from a licensed medical or mental healthcare provider; victim services provider OR  employee of the court acting within the scope of employment
  • Police report or Police statements provided to Magistrate/judges
  • Charging documents
  • Court Order
  • Protective or restraining orders
  • Any other official record that documents the domestic violence


Additional Resources

Listed below are resources should you require additional support.

    National Domestic Violence Hotline

    Provides a 24/7 hotline with services including crisis intervention, safety planning, connection to local resources and referrals to agencies that provide legal, economic and other related services. Assistance is available in English and Spanish with access to more than 170 languages through telephone interpreter services. Contact: 1-800-799-SAFE (7233) TYY 1-800-787-3224 or visit their website at

    Local Domestic Abuse Shelters

    Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter near you if you need shelter or any other assistance such as support groups, crisis counseling, or safety planning assistance.

    Lifeline Program

If you are experiencing financial hardship, the FCC designated the Lifeline Program, a federal program that lowers the monthly cost of voice or broadband service, to provide 6 months of emergency communications support for eligible qualifying survivors. To see if you qualify please visit National Verifier (NV) - Universal Service Administrative Company ( and for more information.

Eligibility requirements include: (1) meets the qualifications for participation in the Lifeline program (with the modification that the qualifying household income threshold is at or below 200 percent of the Federal Poverty Guidelines for a household of that size); (2) has been approved to receive school lunch benefits under the free and reduced price lunch program under the Richard B. Russell National School Lunch Act, or the school breakfast program under section 4 of the Child Nutrition Act of 1966; (3) has received a Federal Pell Grant under section 401 of the Higher Education Act of 1965 in the current award year; (4) meets the eligibility criteria for a participating provider’s existing low-income program, subject to approval by the Commission and any other requirements deemed by the Commission to be necessary in the public interest; or (5) receives assistance through the WIC Program, established by section 17 of the Child Nutrition Act of 1996 (42 U.S.C. § 1786)”). 


Was this helpful?