T-Mobile is here to help survivors of domestic violence stay connected. We will work with you to keep your phone number during this difficult time. 

Providing Safe Device Access

We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please download the attachment at the bottom of this page and follow the instructions. If you have questions, contact T-Mobile Customer Service at 1-877-746-0909 (or dial 611 from a T-Mobile phone). TTY service is also available for hearing and sight impairment by calling 1-877-296-1018.

If you are unable to electronically complete the form and submit via email, you can send using U.S. Postal Service address below:

ATTN: Safe Connection Act

PO Box 37380

Albuquerque, NM 87176

Please note you may experience delays when mailing your request or if you don’t send in all required documentation.  Electronic submission ensures quick receipt and response of your request.

If you don’t have access to a printer, just visit a T-Mobile retail location to request a physical copy of the form.

Additional Resources

Listed below are resources should you require additional support.

National Domestic Violence Hotline

Provides a 24/7 hotline with services including crisis intervention, safety planning, connection to local resources and referrals to agencies that provide legal, economic and other related services. Assistance is available in English and Spanish with access to more than 170 languages through telephone interpreter services. Contact: 1-800-799-SAFE (7233) TYY 1-800-787-3224 or visit their website at www.thehotline.org.

Local Domestic Abuse Shelters

Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter near you if you need shelter or any other assistance such as support groups, crisis counseling, or safety planning assistance..