Protection<360>® provides coverage for accidental damage, loss, theft, hardware service issues, and a whole lot more.
For New York customers, there are other plans available. Tap here for more details.
Get our most comprehensive coverage packed with benefits for as low as $7/mo. Depending on your plan, your benefits, and service, options could include:
Get a device replacement as soon as the next business day.
Drops? Cracks? Spills? Your device, including cracked front screen, will be repaired or replaced.
If your device malfunctions, you’re covered. Even after the manufacturer's warranty expires.
Cracked or defective screen protector? Get a replacement at no extra cost.
Ready for a new device? Once 50% of your device cost is paid, the remaining balance is
Repair or replacement through Apple (for eligible devices), walk-in repair via Assurant authorized repair centers, or device replacements via mail or JUMP!® Upgrades.
Stay safer online, wherever you go, with protection for your identity, privacy, and digital threats with McAfee® Security for
Conveniently check out your device coverage, review service fees/deductibles, file, and track claims. Find useful tips tailored to your specific device. Plus, connect with live help for device support.
By choosing Protection<360> you have access to both an insurance plan and a service contract plan. In New York, these options can be purchased separately.
If you already have Protection<360>®, you can get started below.
You can add Protection<360> while making a qualified
Yes, Protection<360> may be added to eligible devices on a business account.
The cost for Protection<360> can range from $7 to $25 (+ applicable tax) per month per device, depending on your device type.
The service fee/deductible is based on your device model and the type of claim, which will be collected at the time your claim is approved. For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit: https://mytmoclaim.com/deductible.aspx.
You can have up to five accidental damage, loss, or theft claims within any rolling 12-month period based on the date of first repair or replacement. There’s no limit on hardware service (mechanical breakdown) claims.
Apple® may provide service and technical support for eligible devices with Protection<360> through AppleCare Services. If you have a non-
If your Apple device is eligible for AppleCare Services, this service is available during the first 24 months from the date you enroll in Protection<360> and as long as your plan coverage remains uninterrupted.
If you purchase an eligible screen protector from
McAfee® Security for
*Feature not available to residents of New York. Subject to the terms and conditions of the applicable insurance policy.
McAfee® Security for
You can add the McAfee® Security for
JUMP!® Upgrades is an early device upgrade benefit for
As part of Protection<360> you get access to extra benefits available in the Protection<360>® app by Assurant®:
Once you’ve enrolled in Protection<360>, be sure to download and register the Protection<360>® app by Assurant®.
Property insurance is underwritten by American Bankers Insurance Company of Florida in all states except New York. In New York, property insurance is underwritten by the American Security Insurance Company. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except in CA—Sureway, Inc.; in FL—United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. These companies operate under the trade name Assurant. McAfee® Security for
Customers may file a claim online at mytmoclaim.com, in the Protection<360>® app by Assurant®, or by calling 1-866-866-6285.
For loss/theft claims, you may need to call
You will need the following:
You may be required to provide additional documentation (such as a proof of loss form) to process your claim.
When you file a claim, we’ll present you with the replacement option available to you, which may include service through Apple for eligible devices, device replacement through JUMP!® Upgrades, advanced exchange replacement by mail or a repair service.
If your claim is authorized for replacement:
If your claim is authorized for walk-in repair:
Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days. Claim approvals may take up to several days depending on the type of claim and timely receipt of all needed documentation. Holidays may impact shipping times. For more information, visit mytmoclaim.com and scroll down to see "When to expect your replacement device."
Once your claim is approved, a service fee/deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card, or eCheck. Visit https://mytmoclaim.com/deductible or details.
You can have up to five accidental damage, loss or theft claims within any rolling 12-month period. There’s no limit on hardware service (mechanical breakdown) claims.
For more information, visit https://mytmoclaim.com/
The best place to start is at support.apple.com. Answer a few questions and you’ll be presented with options to help resolve your issue.
You can also start the claim process with Assurant® by clicking on the File or Track a Claim box online at: https://mytmoclaim.com/. Enter your mobile number and continue to follow the instructions on the screen.
