Protection 360 includes coverage for loss and theft, unlimited claims for accidental damage, mechanical and electrical failures, and a whole lot more—including $0 front screen repairs.
Get our most comprehensive coverage packed with benefits for as low as $7/mo. Depending on your plan, your benefits, and service, options could include:
Get a device replacement as soon as the next business day.
Accidents happen—we’ve got you covered with repairs and replacements, including $0 front screen repairs.
If your device malfunctions, you’re covered. Even after the manufacturer's warranty expires.
Cracked or defective screen protector? Get a replacement at no extra cost.
Ready for a new device? Once 50% of your device cost is paid, the remaining balance is
Repair or replacement through Apple (for eligible devices), walk-in repair via Assurant authorized repair centers, or device replacements via mail or JUMP!® Upgrades.
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Conveniently check out your device coverage, review service fees/deductibles, file, and track claims. Find useful tips tailored to your specific device. Plus, connect with live help for device support.
By choosing Protection 360, you have access to both an insurance plan and a service plan. In New York, these options can be purchased separately.
We recommend protecting your phone or device at the time of purchase, but if you prefer to add Protection 360™ afterward, the device will need to pass a visual mechanical inspection in a
Yes, Protection 360™ may be added to eligible devices on a
The monthly cost for Protection 360™ can range from $7 to $25 (+ applicable tax) per device, depending on your device type.
The service fee/deductible is based on your device model and type of claim, which will be collected at the time your claim is approved. For complete plan details, including benefits, exclusions, deductibles, limits and disclosures, visit: mytmoclaim.com/deductible.aspx.
You get unlimited repairs and replacements if your device is accidentally damaged (including front screen and back glass repair) or has mechanical and/or electrical failures. For loss and theft, you get up to five claims in any rolling 12-month period based on the date of the first replacement.
Apple may provide service and technical support for eligible devices with Protection 360™ through AppleCare Services. If you have a non-
If your Apple device is eligible for AppleCare Services, this service is available during the first 24 months from the date you enroll in Protection 360™ and as long as your plan coverage remains uninterrupted.
If you purchase an eligible screen lens protector from
Note: excludes liquid glass screen protectors.
McAfee® Security for
*Feature not available to residents of New York. Subject to the terms and conditions of the applicable insurance policy.
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You can add the McAfee® Security for
JUMP!® Upgrades is an early device upgrade benefit for
As part of Protection 360™ you get access to extra benefits available in the Protection 360™ app by Assurant®. Those benefits include:
Once you’ve enrolled in Protection 360™, be sure to download and register for the Protection 360™ app by Assurant®.
Property insurance (loss and theft) is underwritten by American Bankers Insurance Company of Florida in all states except New York. In New York, property insurance (accidental damage, loss and theft) is underwritten by the American Security Insurance Company. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except in CA — Sureway, Inc.; in FL — United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. These companies operate under the trade name Assurant®. McAfee® Security for
Customers can easily file a claim online at mytmoclaim.com, in the Protection 360™ app by Assurant®, or by calling Assurant® directly at 1-866-866-6285.
For loss/theft claims, you may need to call
To file a claim, you will need the following:
You may be required to provide additional documentation (such as a proof of loss form) to process your claim.
When you file a claim, we’ll present you with the replacement option available to you, which may include service through Apple for eligible devices, device replacement through JUMP!® Upgrades, advanced exchange replacement by mail or a repair service.
If your claim is authorized for replacement:
If your claim is authorized for walk-in repair:
Once a claim is approved, your replacement device will be shipped overnight, at no charge when available, for delivery within one to two business days. Claim approvals may take up to several days depending on the type of claim and timely receipt of all needed documentation. Holidays may impact shipping times. For more information, visit mytmoclaim.com and scroll down to the "When to expect your replacement device" section.
Once your claim is approved, a service fee or deductible may be due, based on your device tier and claim type (plus tax), via credit card, debit card or eCheck. Visit mytmoclaim.com/deductible for more details.
You get unlimited repairs and replacements if your device is accidentally damaged (including front screen and back glass repair) or has mechanical and/or electrical failures. For loss and theft, you get up to five claims in any rolling 12-month period based on the date of the first replacement.
For more information, visit mytmoclaim.com.
You can start the claim process with Assurant® by clicking on the “File” or “Track a Claim” box online at mytmoclaim.com. Just enter your mobile number to get started and continue to follow the instructions displayed on the screen.
