Support
SUPPORT New to T-Mobile? Switching is easy Set up your device Get a T-Mobile ID Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Congratulations on your new purchase. Below you can find steps to set up your new phone and transfer data and the SIM card from the old one.

 

Set up without switching

  • Insert the SIM card that came the phone, turn it on, and follow the on-screen steps to complete the initial setup.
  • To get step-by-step instructions, choose your device and click Settings & Tech Specs > Getting Started.

 

Switch to an Android

Let's set up your new Android phone.

 
Android to Android
 

We recommend you transfer your data with the app provided by the manufacturer of your new phone (if they provide one). They can be downloaded on the Play store if they aren't preloaded on the phone. The following is a list of safe apps provided by the manufacturers.

If a manufacturer provided app isn't available these steps will help you switch from one Android phone to another:

Old Phone

  1. Backup your data on the old phone by tapping Settings > System > Advanced > Backup.
  2. Make sure Backup is turned on.
    • If backup is off: turn it on and wait for the device to backup your data.
    • If backup is on: confirm it recently backed up your data. If your data was not recently backed up, back up the device before proceeding.

New Phone

  1. Transfer your data to the new phone by tapping Settings > Accounts > Add Account > Google.
  2. Sign in to your Google account where your data is backed up.
  3. You will be asked if you would like to download your synced information, tap Yes.
  4. Depending on the amount of data backed up it may take a while to download. You must wait for the download to be complete.
 
Apple to Android
 
  1. Apple iOS apps cannot be transferred to Android but you may be able to find similar apps at the Play Store.
  2. For easy data transfer steps, see Switch to Android.
  3. Use the SIM card that came with the new phone. See SIM cards for details.
  4. Once complete, follow the setup wizard on the new device.
 
BlackBerry to Android
 
  1. BlackBerry apps cannot be transferred to Android but you may be able to find similar apps at the Play Store.
  2. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  3. Use the SIM card that came with the new phone. See SIM cards for details.
  4. Once complete, follow the setup wizard on the new device.
 
Windows to Android
 
  1. Windows apps cannot be transferred to Android but you may be able to find similar apps at the Play Store.
  2. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  3. Use the SIM card that came with the new phone. See SIM cards for details.
  4. Follow the setup wizard and sign into or create a new Android account. You can add your Windows account as an additional email.

 

Switch to Apple iOS

Let's set up your new Apple device.

 
Android to Apple
 
  1. Use the Move to iOS app to move your data. Get more information.
  2. Android apps cannot be transferred to Apple devices but you may be able to find similar apps at the App Store.
  3. You can install Google Photos (iPhone) and Google Photos (Android) on both devices on both devices for easy photo transfer.
  4. Use the SIM card that came with the new phone. See SIM cards for details.
  5. Once complete, follow the setup wizard on the new device.
 
Apple to Apple
 
  1. Turn on your new device and place it near your current device, then swipe up on the Hello screen.
  2. On your current device, make sure the right Apple ID is showing on the pop-up and tap Continue.
  3. Use your current device to scan the animation on your new device. Wait for a message that says Finish on New [Device].
  4. On your new device, enter your current device password. If prompted, enter your Apple ID password.
  5. Follow the instructions to set up Face ID or Touch ID on your new device.
  6. If your old device used an eSIM, Transfer Cellular Plan will appear on the new device. Select the phone number to transfer and tap Continue.
  7. Tap Continue on the Transfer Data from [Device] screen to begin transferring your data.
  8. Review and Agree to the Terms and Conditions.
  9. Tap Continue to transfer your Settings from your other iPhone, like location permissions.
  10. Follow the on-screen prompts to set up the following services
    • Apple Pay
    • Cloud Drive
    • Siri
    • App Analytics
  11. If you have an Apple Watch and you're setting up a new iPhone, you'll be asked if you'd like to transfer your Apple Watch. 
  12. Keep your devices near each other and plugged in to power until the iPhone data migration process is complete.
  13. Once complete, tap Continue on both devices.
  14. If you're using a physical SIM, either move your SIM card or transfer it to an eSIM
 
BlackBerry to Apple iOS
 
  1. BlackBerry apps cannot be transferred to Apple devices but you may be able to find similar apps at the App Store.
  2. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  3. You can install Dropbox (BlackBerry) and Dropbox (iPhone) on both devices to move your photos.
  4. Use the SIM card that came with the new phone. See SIM cards for details.
  5. Once complete, follow the setup wizard on the new device.
 
Windows to Apple iOS
 
  1. Windows apps cannot be transferred to Apple devices but you may be able to find similar apps at the App Store.
  2. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  3. Use the SIM card that came with the new phone. See SIM cards for details.
  4. Follow the setup wizard and sign into or create a new Apple account. You can add your Windows account as an additional email.

 

Still need help?

To learn about additional features for your phone, head to Devices, locate your phone, and navigate to the specific procedure or tutorial.


Attachments


Was this helpful?