- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Set up a new T-Mobile device 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Congratulations on your new purchase! Get steps to set up your new device and transfer data from the old one. ## Set up without switching First phone? Forgot to backup? We can still get you started! - If your device has an eSIM, check out [Set up your eSIM](https://www.t-mobile.com/support/devices/sim-esim#activate) for additional details on activating your device. - To get step-by-step instructions, [choose your device](https://www.t-mobile.com/support/phones-tablets-devices) and select __Update & Backup__ > __Out of box setup__. ## Switch to an Android   ### Android to Android   We recommend you transfer your data when directed during your device's initial out-of-box setup process, that's usually the easiest way. You might also check for a manufacturer's app, like Samsung Smart Switch. You can also use your Google account to switch from one Android device to another: 1. Backup your data on the old device by choosing __Settings > System > Advanced > Backup__. 2. Make sure __Backup__ is turned on. - If backup is __off__: turn it on and wait for the device to back up your data. - If backup is __on__: confirm it recently backed up your data. If your data was not recently backed up, back up the device before proceeding. 3. Activate the SIM card or eSIM for your new device. Check [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) for details. 4. Turn on your new device and complete the first time setup. 5. Transfer your data to the new device by choosing __Settings > Accounts > Add Account > Google__. 6. Sign in to your Google account where your data is backed up. 7. You will be asked if you would like to download your synced information, select __Yes__. 8. Depending on the amount of data backed up it may take a while to download. You must wait for the download to be complete.   ### Apple to Android   1. Apple iOS apps cannot be transferred to Android but you may be able to find similar apps in the [Play Store](https://play.google.com/store). 2. For data transfer steps, review [Switch to Android](https://www.android.com/switch/). 3. Activate the SIM card or eSIM for your new device. Check [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) for details. 4. Once complete, follow the setup wizard on the new device. ## Switch to Apple iOS Let's set up your new Apple device.   ### Android to Apple   1. Use the [Move to iOS app](https://play.google.com/store/apps/details?id=com.apple.movetoios) to move your data. 2. Android apps cannot be transferred to Apple devices but you may be able to find similar apps in the [App Store](https://www.apple.com/app-store/). 3. You can install [Google Photos](https://apps.apple.com/us/app/google-photos/id962194608) (iPhone) and [Google Photos](https://play.google.com/store/apps/details?id=com.google.android.apps.photos&hl=en) (Android) on both devices for easy photo transfer. 4. Activate the SIM card or eSIM for your new device. Check [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) for details. 5. Once complete, follow the setup wizard on your new device.   ### Apple to Apple   01. Backup your data on the current device using iCloud. [Temporary iCloud storage is available](https://support.apple.com/en-us/104980). 02. Make sure you know your Apple ID and Apple ID password. You'll need them when setting up your new device. 03. Make sure your current device is connected to Wi-Fi and has Bluetooth on. 04. Turn on your new device and place it near your current device, then swipe up on the __Hello__ screen. 05. On your current device, make sure the right Apple ID is showing on the pop-up and choose __Continue__. 06. Use your current device to scan the animation on your new device. Wait for a message that says __Finish on New \[Device]__. 07. On your new device, enter your current device password. If prompted, enter your Apple ID password. 08. Follow the instructions to set up Face ID or Touch ID on your new device. 09. If your old device used an eSIM, __Transfer Cellular Plan__ will appear on your new device. Select the phone number to transfer and choose __Continue__. 10. Choose how you want to transfer your data and follow the on-screen steps: - __Download from iCloud:__ Apps & data download in the background and you can use your device immediately. [Temporary iCloud storage is available](https://support.apple.com/en-us/HT212732). - __Transfer directly from previous device:__ You'll need to wait for the transfer to complete before using your new device. 11. Follow the on-screen prompts to set up the following services: - Apple Pay - Cloud Drive - Siri - App Analytics 12. If you have an Apple Watch and you're setting up a new iPhone, you'll be asked if you'd like to transfer your Apple Watch. 13. Keep your devices near each other and plugged in to power until the iPhone data migration process is complete. 14. Once complete, select __Continue__ on both devices. 15. If you're using a physical SIM, either move your SIM card or [transfer it to an eSIM](https://www.t-mobile.com/support/tutorials/device/apple/universal-iphone-ios16/topic/esim/iphone-to-iphone-physical-sim-to-esim-conversion). ## Still need help? To learn about additional features for your device, head to [Tutorials](https://www.t-mobile.com/support/tutorials), locate your device, and find the steps you need. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)