It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

Congratulations on your new purchase. Below you can find steps to set up your new phone and transfer data and the SIM card from the old one.

 

First T-Mobile Phone

  • Insert the SIM card that came the phone and follow the setup wizard.
  • Apple iOS phones arrive with the SIM card pre-inserted.
  • When prompted, sign into or create a new account (Google, Apple, BlackBerry, or Windows) based on phone type.
  • Follow any additional prompts and begin using your phone on the T-Mobile network.

 

T-Mobile Upgrade

  • If you are upgrading from one T-Mobile phone to a new one, follow the applicable steps below.
  • These steps also apply for moving from your BYOD phone you are using on the T-Mobile network to a new T-Mobile phone.

 

Android

Let's set up your new Android phone.

 
Android to Android
 

We recommend you transfer your data with the app provided by the manufacturer of your new phone (if they provide one). They can be downloaded on the Play store if they aren't preloaded on the phone. The following is a list of safe apps provided by the manufacturers.

If a manufacturer provided app isn't available these steps will help you switch from one Android phone to another:

Old Phone

  1. Backup your data on the old phone by tapping Settings > System > Advanced > Backup.
  2. Make sure Backup is turned on.
    • If backup is off: turn it on and wait for the device to backup your data.
    • If backup is on: confirm it recently backed up your data. If your data was not recently backed up, back up the device before proceeding.

New Phone

  1. Transfer your data to the new phone by tapping Settings > Accounts > Add Account > Google.
  2. Sign in to your Google account where your data is backed up.
  3. You will be asked if you would like to download your synced information, tap Yes.
  4. Depending on the amount of data backed up it may take a while to download. You must wait for the download to be complete.
 
Apple iOS to Android
 
  1. Apple iOS apps cannot be transferred to Android but you may be able to find similar apps at the Play Store.
  2. For easy data transfer steps, see Switch to Android.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Once complete, follow the setup wizard on the new device.
 
BlackBerry to Android
 
  1. BlackBerry apps cannot be transferred to Android but you may be able to find similar apps at the Play Store.
  2. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Once complete, follow the setup wizard on the new device.
 
Windows to Android
 
  1. Windows apps cannot be transferred to Android but you may be able to find similar apps at the Play Store.
  2. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Follow the setup wizard and sign into or create a new Android account. You can add your Windows account as an additional email.

 

Apple iOS

Let's set up your new Apple iOS phone.

 
Android to Apple iOS
 
  1. Android apps cannot be transferred to Apple devices but you may be able to find similar apps at the App Store.
  2. You can install Google Photos (iPhone) and Google Photos (Android) on both devices on both devices for easy photo transfer.
  3. You can use Move from Android to iPhone, iPad, or iPod touch - Apple Support to move your data.
  4. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  5. Once complete, follow the setup wizard on the new device.
 
Apple iOS to Apple iOS
 

Quick start

  1. If transferring service from one eSIM to another, ensure you’re able to transfer the eSIM. If you can’t, the option won’t be available.
    • Your phone is currently on an Apple iOS 13.1+ eSIM.
    • You are transferring to a new phone with Apple iOS 13.1+.
    • Both phones are on Wi-Fi so they can complete the transfer.
    • Use the same Apple ID on both phones.
    • Not available for Prepaid, Government, or T-Mobile for Business accounts with >12 lines.
  2. Sign into your new phone using your existing Apple ID to restore your contacts, music, email, calendars, bookmarks, photos, and other data.
  3. For more information on Apple ID and iCloud, use the links below:
  4. If your old device used a SIM card, move it from your old device to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  5. Once complete, follow the Quick Start on the new device.
  6. During Quick Start, if you were using an iPhone eSIM with iOS 13.1 or later, you may be able to transfer T-Mobile service to a new iPhone eSIM with iOS 13.1 or later.
    1. Place your current iPhone and new iPhone near each other.
    2. On your current iPhone, Set Up New iPhone will appear and the animation will appear on the new phone.
    3. Hold the scan the animation over the current iPhone camera. On the new iPhone, Transfer Cellular Plan will appear.
    4. Select the line to transfer, and tap Continue.
    5. After completing Quick Start, on your new phone, go to Settings > Cellular to check that the T-Mobile number is active.
      1. If there is a red ! icon beside your number, tap the phone number under Cellular Plans and tap Activate Cellular Plan. Follow the instructions on both current iPhone and new iPhone.
      2. On the new iPhone, tap OK on the pop-up To Complete this transfer, approve it on the iPhone currently using this cellular plan.
      3. On the old iPhone, tap Transfer on the pop-up Do you want to transfer +1 (xxx) xxx-xxxx to a new iPhone?
      4. On the new iPhone, tap the Settings notification Finish Setting up your T-Mobile Cellular Plan that appeared from the top of the screen.
      5. On the new iPhone, tap Continue on Finish Setting Up Cellular Plan.
      6. On the new iPhone, tap Begin Transfer.
    6. Complete setting up the new iPhone.

Manual transfer

If the two devices are set up already, you can manually start an eSIM transfer from one iPhone to another.

  1. Ensure you’re able to transfer the eSIM. If you can’t, the option won’t be available.
    • Your phone is currently on an Apple iOS 13.1+ eSIM.
    • You are transferring to a new phone with Apple iOS 13.1+.
    • Both phones are on Wi-Fi so they can complete the transfer.
    • Use the same Apple ID on both phones.
    • Not available for Prepaid, Government, or TFB customers with >12 lines.
  2. Place the current iPhone and new iPhone near each other.
  3. Sign into the new iPhone using the same Apple ID and password as the current iPhone.
  4. On the current iPhone, tap Allow on the Allow Apple ID Sign In Requested popup. Apple ID Verification Code will appear. Enter the 6 digit code on the new iPhone.
  5. On the new iPhone, go to Settings, then Cellular, tap Add Cellular Plan.
  6. Select the line to transfer, and tap Add Cellular Plan.
  7. Follow the instructions on both current iPhone and new iPhone.
    • On the new iPhone, tap OK on the pop-up To Complete this transfer, approve it on the iPhone currently using this cellular plan.
    • On the current iPhone, tap Transfer on the pop-up Do you want to transfer +1 (xxx) xxx-xxxx to a new iPhone?
    • On the new iPhone, tap the Settings notification Finish Setting up your T-Mobile Cellular Plan that appeared from the top of the screen.
    • On the new iPhone, tap Continue on Finish Setting Up Cellular Plan.
  8. If you receive an additional screen, Finish Setting Up Cellular Plans, tap Continue, then tap Begin Transfer.
  9. Complete setting up your new iPhone.

Error while transferring eSIM

 

No service on both old hone and new iPhone

  1. If your old iPhone loses service, but you don’t get service on your new iPhone, then you may have lost Wi-Fi connection temporarily during the transfer. The device may also show an iOS or T-Mobile error.
  2. Go to Download your eSIM settings.
  3. Scan the QR code with your new iPhone.
  4. Check if your new phone starts to update and get service.
  5. If your eSIM does not activate on your new iPhone, please contact us so we can transfer your service for you.

Other errors and error codes

If you see an error while transferring your eSIM to your new iPhone, we can help fix that. Please contact us so we can transfer your service for you.

 
BlackBerry to Apple iOS
 
  1. BlackBerry apps cannot be transferred to Apple devices but you may be able to find similar apps at the App Store.
  2. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  3. You can install Dropbox (BlackBerry) and Dropbox (iPhone) on both devices to move your photos.
  4. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  5. Once complete, follow the setup wizard on the new device.
 
Windows to Apple iOS
 
  1. Windows apps cannot be transferred to Apple devices but you may be able to find similar apps at the App Store.
  2. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Follow the setup wizard and sign into or create a new Apple account. You can add your Windows account as an additional email.

 

BlackBerry

Let's set up your new BlackBerry phone.

 
Android to BlackBerry
 
  1. Android apps cannot be transferred to BlackBerry but you may be able to find similar apps at the BlackBerry App Store.
  2. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Once complete, follow the setup wizard on the new device.
 
Apple iOS to BlackBerry
 
  1. Apple iOS apps cannot be transferred to BlackBerry but you may be able to find similar apps at the BlackBerry App Store.
  2. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  3. Use iTunes to sync you calendar and contacts with Outlook. The iCloud contact and calendar backup must be turned off.
  4. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  5. Once complete, follow the setup wizard on the new device.
 
BlackBerry to BlackBerry
 
  1. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  2. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  3. Once complete, follow the setup wizard on the new device.
 
Windows to BlackBerry
 
  1. Windows apps cannot be transferred to BlackBerry but you may be able to find similar apps at the BlackBerry App Store.
  2. You can use BlackBerry Link to transfer your data, pictures, and files to your new device.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Follow the setup wizard and sign into or create a new BlackBerry account. You can add your Windows account as an additional email.

 

Windows

Let's set up your new Windows phone.

 
Android to Windows
 
  1. Android apps cannot be transferred to Windows but you may be able to find similar apps at the Windows App Store.
  2. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Once complete, follow the setup wizard on your new device.
 
Apple iOS to Windows
 
  1. Apple iOS apps cannot be transferred to Windows but you may be able to find similar apps at the Windows App Store.
  2. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Once complete, follow the setup wizard on your new device.
 
BlackBerry to Windows
 
  1. BlackBerry apps cannot be transferred to Windows but you may be able to find similar apps at the Windows App Store.
  2. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  3. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  4. Once complete, follow the setup wizard on your new device.
 
Windows to Window
 
  1. You can install Microsoft OneDrive on both devices for easy transfer of photos, documents, and other files.
  2. Move the SIM card from your old phone to the new one if they are the same size. If they are not the same size, use the SIM card that came with the new phone. See Buy or change SIM cards for details.
  3. Once complete, follow the setup wizard on your new device.

 

Still need help?

To learn about additional features for your phone, head to Devices, locate your phone, and navigate to the specific procedure or tutorial.


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