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Get help with your T-Mobile Sonic 2.0 Mobile HotSpot LTE.

Apps & Accessories

 
Access Admin Page
 

Access Admin page

To access the Admin page, follow these steps:
Note: If this is your first time accessing the Admin page, see First time access below.

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
    Note: Alternatively, you can enter 192.168.0.1 into the address bar.
  3. In the Password field, enter the Admin Page password that you created.
    Note: The default administrator password is admin.
  4. Click Log in.

 

First time access

The first time you access the Mobile Hotspot Admin page, you will be taken through a required set up wizard and given the opportunity to change your Admin password, Wi-Fi network SSID, and W-Fi network password.

 

To access the Mobile Hotspot Admin page for the first time, follow these steps:

 

  1. Connect your Wi-Fi enabled computer to your Mobile Hotspot via Wi-Fi.
    Note: Use your default SSID and Wi-Fi password to connect which are located on the white sticker next to the battery. Remove the back panel to see them.
  2. On your computer, double-click the Mobile HotSpot icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your default password 'admin' and then click Log in.
  4. When the page opens, review the tips and click Next at bottom-right.

  5. Review the next set of tips and click Next at bottom-right.


  6. In the text field, enter your new, unique, Admin page password and then click Next.



  7. NoteLeft arrow Right arrow Device info Enter Right arrow Admin password
  8. Enter a new name for your Mobile HotSpot (the SSID) that you’ll use to identify your connection from the list of available networks. When finished, click Next.


    Note: In the future, this name can be retrieved from your Mobile Hotspot device. On the device, press the Left arrow or Right arrow keys to navigate to the Device info screen, press the Enter key, and view the Network Name screen.
  9. If desired, click Change Wi-Fi security password to change your default Wi-Fi password. Otherwise, your Wi-Fi password will remain the default password. When finished, click Finish.

    Note: In the future, you can retrieve the password using your Mobile Hotspot device. On the device, press the Left arrow or Right arrow keys to navigate to the Device info screen, press the Enter key, and press the Right arrow key until you arrive at the Password screen.
  10. Now, your Mobile HotSpot will automatically disconnect from your computer to enable you new settings. Reconnect your Wi-Fi enabled computer to your Mobile HotSpot using your new settings. When you have connected, click Refresh Page.

    Note: If too much time elapses, you may have to log back in to the Admin page using your new Admin password that you just created.
 
Admin Page Settings
 

Add additional access point names

To add additional access point names and change how the Mobile Hotspot searches for available networks, follow these steps:

 

Note: It is recommended that you accept default settings and do not change them unless you are an advanced user. If you have problems using your Mobile Hotspot after you change a setting, it is recommended that you reset the device to factory default settings.

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. If necessary, click General.
  6. Click Add.
  7. Adjust the following settings (further explanation available in the table below):
    • Profile Name
    • APN
    • Authentication
      • None
      • PAP
      • CHAP
    • User Name
    • Password

  8. Click Save. Click Save again to confirm.
  9. Click Refresh page. If necessary, re-connect to your Mobile Hotspot to update the settings.

    To reconnect, if necessary, 'Forget' your network on your Wi-Fi enabled computer to remove the previous settings associated with your Wi-Fi enabled computer. Next, scan again for available Wi-Fi networks, and then reconnect to your Mobile Hotspot.

 

Option

Description

Profile Name

Enter the profile name.

APN

Enter the APN string.

Authentication

PAP - Password Authentication Protocol (PAP) provides a simple method, without encryption, for the peer to establish its identity by using a two-way handshake.

 

CHAP - Challenge-Handshake Authentication Protocol is used to periodically verify the identity of the peer by using a three-way handshake.

User Name

The user name is used to obtain authentication from the ISP when the connection is established.

Password

The password is used to obtain authentication from the ISP when the connection is established

   

 

Basic wireless network settings

To change basic wireless network settings, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Hotspot Settings.
  6. Adjust the following settings:
    • Change password (Admin password)
    • Network mode
    • Network Name (SSID)
    • Broadcast network name (on/off)
    • Wi-Fi Security
    • Encryption
    • Password (Wi-Fi password)
    • Channel
    • Enable default data limits
    • Enable default time limits
    • Subnet mask
    • Enable DHCP server (on/off)
    • DHCP Address Range
    • DHCP Lease time (in hours)
  7. Click Save. If necessary, reconnect to your Mobile Hotspot to update the settings.

 

Change administrator password

Your administrator password is the password you use to access your T-Mobile Hotspot Admin page on your computer. Changing the administrator password does not change the password you use to connect other devices to your Mobile Hotspot. See: Change the Wi-Fi password below to change your Wi-Fi password.

 

To change your administrator password, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Hotspot Settings.
  6. Under ‘Admin Password,’ click Change Password.
  7. In the Password field, enter your current password.
  8. In the New field, enter your new password.
  9. In the Verify field, enter the new password to confirm.
  10. Click Change and then OK.

 

Note: If you ever forget your administrator password, you can retrieve it using the Mobile Hotspot device with the following steps:

  1. On your Mobile Hotspot, press the Right or Left arrow buttons to navigate to the Device Info screen.
  2. Press the Enter button.
  3. Press the Right arrow button to view the follow screens:
    • Network name
    • Password
    • Admin Password 

 

Change the SSID

To change the SSID, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Hotspot Settings.
  6. Click the Network Name (SSID) field and enter the desired SSID.
  7. Click Save.

 

Change the Wi-Fi password

The Wi-Fi password is the password used to connect other devices to your Mobile Hotspot. Changing the Wi-Fi password does not change the password you use to access your T-Mobile Hotspot Admin page from your computer. See: Change administrator password above to change your administrator password.

 

To change the Wi-Fi password, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Hotspot Settings.
  6. Under ‘Wi-Fi Security,’ click the Password field and delete the existing password.
  7. Enter your new Wi-Fi Security Password.
  8. Click Save.
  9. Click Save again to confirm. You will need to reconnect to your Mobile Hotspot using the new settings.

    Note: If desired, record Wi-Fi password and keep it in a safe place. However, if you forget your Wi-Fi password, you can retrieve it using the Mobile Hotspot device with the following steps:
    1. On your Mobile Hotspot, press the Right or Left arrow buttons to navigate to the Device Info screen.
    2. Press the Enter button.
    3. Press the Right arrow button to view the follow screens:
      • Network name
      • Password
      • Admin Password 

Connection mode (Automatic or Manual)

To change whether you connect to the Internet manually or automatically, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click General.

    • To connect manually
      • Under Auto Connect, click the 'Automatically connect to T-Mobile when device is powered on' Check box to clear the Check box and disable auto-connect.
    • To connect automatically
      • Under Auto Connect, click the 'Automatically connect to T-Mobile when device is powered on' Check box to select the Check box and enable auto-connect.
        Note: If you choose to connect manually, then you must also disconnect from the internet manually.
  6. Click Save and then click Save again to confirm.
  7. After you are automatically disconnected, reconnect to your Mobile Hotspot to update the settings.

 

If necessary, to reconnect, ‘Forget’ your network to remove the previous settings on your Wi-Fi enabled computer, scan again for available Wi-Fi networks, and then reconnect to your Mobile Hotspot.

 

Firewall settings

You can set up firewall rules to protect your network from virus, worm, and malicious activity on the Internet. The picture below shows the entire Firewall Settings page. To access the Firewall Settings page, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enterhttp://mobile.hotspot/.
  3. In the Password field, enter the Admin Page password that you created.
  4. Click Log in.
  5. Click Configuration.
  6. Click the Firewall settings tab.

 

Local area network (LAN) status

To view the status of your local area network (LAN) and change advanced Mobile Hotspot settings, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Hotspot Settings.
  6. View the ‘Network Settings’ and change as desired.
  7. Click Save. If necessary, reconnect to your Mobile Hotspot to update the changes.

 

MAC, IP, and port filtering settings

This section includes the following procedures:

 

  • Enable / disable MAC / IP / Port Filtering
  • Delete a rule
  • Add a new rule

 

To enable or disable MAC / IP / Port Filtering, follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Firewall Settings.
  6. Click Enable filtering to select or clear the Check box and enable or disable.
  7. If Enable filtering is enabled, click the Default policy field and then select one of the following options:

    • Accepted
    • Dropped
  8. Click Save.

 

To delete a rule, follow these steps: 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Firewall Settings.
  6. From the Firewall Settings page, click View [x] rule[s].
  7. Click the Check box for each rule to be deleted to select the Check box.
  8. Click Delete.
  9. Click Close.
  10. Click Save.

 

To add a new rule, follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Firewall Settings.
  6. If necessary, click Enable filtering to select the Check box and enable.
  7. Enter the follow settings as necessary:
    • MAC Address
    • Destination IP Address
    • Source IP Address
    • Protocol
    • Destination Port Range
    • Source Port Range
    • Action
    • Comment
  8. When finished, click Add Port Filter Rule.
  9. If successful, View [x] rule(s) will now increase by one.
  10. Click Save.

 

Battery, Memory, & Storage

 
Battery
 

Insert

  1. Gently push the back cover down and then remove it.

  2. Insert the battery by aligning the contacts on the battery with the metal springs in the battery compartment.

  3. Slide the back cover on and snap it back into place.

 

Remove

  1. Gently push the back cover down and then remove it.
  2. Lift and remove the battery.
  3. Slide the back cover on and snap it into place.
 
SIM Card
 

To insert or remove the SIM card, follow these steps:

  1. Gently push the back cover down and then remove it.

  2. Lift and remove the battery.
  3. Place the SIM card into the SIM card slot with the gold contacts facing down, or slide out the SIM card to remove it.

  4. Replace the battery while ensuring the gold contacts are aligned.

  5. Slide the back cover on and snap it into place.
 
SD Card
 

Insert / remove SD card

To insert or remove the SD card, follow these steps:

  1. Pull the cover of the memory card slot to the side.

  2. Insert the microSD card into the card slot with the gold contacts facing up until it clicks into place, or to remove, press the microSD card gently inward until you hear a click, and then release. The card will pop out slightly and can be removed.
  3. Replace the cover over the card slot to close it.

Open / delete files

To open or delete files on the SD card using a computer, follow these steps:

 

You must use the USB cable that comes with your phone.

  1. Connect the USB cord to the phone, then to a computer.
  2. On your computer, click Open folder to view files and click OK.
  3. You will see another Removable Disk window, click Open folder to view files and click OK again.
    • Note: One folder shows files saved in your phone memory and one folder shows files saved on your SD card.
  4. Locate the folder that contains files you want to delete.
  5. Once you have located the files, right click and select Delete.
  6. When done, disconnect the USB cable.

Transfer files

To transfer files and pictures between the computer and SD card, follow these steps:

 

Important: You must use the USB cable that comes with your phone.

 

  1. Connect the USB cord to the phone, then to a computer.
  2. On your computer, click Open folder to view files and click OK.
  3. You will see another Removable Disk window, click Open folder to view files and click OK again.
    • Note: One folder shows files saved in your phone memory and one folder shows files saved on your SD card.
  4. Locate the folder that contains files saved on your SD card.
  5. Locate the file(s) you want to move on your computer.
  6. Cut or copy and paste the desired file(s) from your computer to your SD card.
  7. When done, disconnect the USB cable.

 

Connections & Network

 
APN & Data Settings
 

Add APN Broadband Profile

To add a new APN, follow these steps:

 

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created and click Login.
  4. Click Configuration.
  5. Click General.
  6. From under ‘WWAN APN Settings,’ click Add.
  7. Click to enter the following settings (further explanation available in the table below):
    • Profile Name
    • APN
    • Authentication
      • None
      • PAP
      • CHAP
    • User name
    • Password
  8. Click Save.

Option

Description

Profile Name

Enter the profile name.

APN

Enter the APN string.

Authentication

PAP - Password Authentication Protocol (PAP) provides a simple method, without encryption, for the peer to establish its identity by using a two-way handshake.

 

CHAP - Challenge-Handshake Authentication Protocol is used to periodically verify the identity of the peer by using a three-way handshake.

User Name

The user name is used to obtain authentication from the ISP when the connection is established.

Password

The password is used to obtain authentication from the ISP when the connection is established.

 

Edit APN Broadband Profile

To edit a broadband profile, follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created the first time you accessed the Admin page and click Login.
  4. Click Configuration.
  5. Click General.
  6. From under ‘WWAN APN Settings,’ if necessary, click the Profile field and then click the desired profile to be edited.
  7. Click Edit.
  8. Edit the desired settings and click Save.

 

Delete APN Broadband Profile

To delete a broadband profile, follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the administrator password that you created the first time you accessed the Admin page and click Login.
  4. Click Configuration.
  5. Click General.
  6. From under ‘WWAN APN Settings,’ click the Profile field and then click the desired profile to be deleted to select the profile.
  7. Click Delete.
  8. Click Delete again to confirm.
 
Mobile Hotspot setup & icons
 

To connect your Wi-Fi enabled device to your Mobile Hotspot, follow these steps

  1. If necessary, remove the battery cover for your Mobile Hotspot and write down the default Network Name / SSIDand Password printed on the white label located next to the battery.
    Note: If the sticker is missing or unreadable, the default SSID is T-Mobile Broadband## (where ## is the last 2 digits of the device IMEI) and the default password is the last 8 digits of the device IMEI.
  2. Replace the battery cover and then power on your Mobile Hotspot.
  3. On your computer, open the application you use to connect via Wi-Fi.
  4. Select the default SSID for your Mobile Hotspot.
    Note: If you do not see your SSID, your Mobile Hotspot may have gone into sleep mode. Quickly press thePower key to wake the display.
  5. Enter the default password.
  6. Click OK.
  7. Your Mobile Hotspot’s Internet connection is now available to your connected computer.

Note: If your service is not already set up, open a web page on your computer and follow the on-screen prompts to set up your service. Otherwise, open a web page and browse.

Connection icon for mobile hotspot

To determine when you have active Wi-Fi connections, refer to these icons:


 Wi-Fi is active and the indicated number of devices are connected to the Mobile HotSpot Wi-Fi network

 Wi-Fi is not connected.
 
Network selection / Roaming
 

Switch 3G / 4G / LTE

To change the band between 3G, 4G, and LTE, follow these steps:

 

  1. Connect your computer to your Mobile HotSpot via Wi-Fi.
  2. On your computer, double-click the T-Mobile HotSpot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the Admin password that you created and click Login.
  4. Click Configuration.
  5. Click General.
  6. Under ‘Network Radios,’ select one of the following options:
    • Best available
    • LTE only
    • 3G only
    • 2G only

Turn on / off data roaming

To turn on or turn off data roaming, follow these steps:

 

  1. Connect your computer to your Mobile HotSpot via Wi-Fi.
  2. On your computer, double-click the T-Mobile HotSpot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter the Admin password that you created and click Login.
  4. Click Configuration.
  5. Click General.
  6. Under ‘Network Radios,’ click the box to check or un-check Allow connections when roaming.

 
Tethering
 

PC

To connect your PC computer to your Mobile Hotspot using tethering, follow these steps:

  1. Power on your Mobile Hotspot.
  2. Connect the large end of your USB cord to your USB port on your computer.
  3. Connect the small end of your USB cord to your Mobile Hotspot.

  4. If you haven't already installed the Webconnect software, complete the Mobile Hotspot Install Wizard by following the next six steps. Otherwise, skip to step 5.

    1. From the pop-up window, click Next.

      Note: If the pop-up window fails to appear, click Start, click My Computer, hover your cursor over Mobile HotSpot and then Right-click, click Open, double-click on the Windows folder, and then double-click on the autorun.exe icon.
    2. Click Next.
    3. Click Next.
    4. Click Next.
    5. Click Install.
    6. Click Finish. When installation has finished, the Admin Shortcut icon appears on your desktop.

  5. Tethering is now active. Open your web browser and navigate to the desired web page.
  6. To end the session, remove the USB cable.

Mac

To connect your Mac computer to your Mobile Hotspot using tethering, follow these steps:

  1. Charge and turn on your Mobile Hotspot.
  2. Plug the small end of the USB cable into the bottom of the Mobile Hotspot.

  3. Plug the large end of the USB cable into a USB port on your Wi-Fi enabled computer.
  4. If you haven't already installed the Webconnect software, complete the Mobile Hotspot Install Wizard by following the next five steps. Otherwise, skip to step 5.  
    1. From the pop-up window, click Mac.Note: If your computer fails to automatically launch installation of the Mobile Hotspot shortcut, follow these steps:
      1. From the desktop screen, if necessary, close any pop-up windows to reveal the ‘Go’ Menu link at the top of the screen.
      2. Click Go
      3. Click Computer
      4. Double-click Mobile Hotspot.
      5. Double-click Mac.
    2. Double-click Mobile Hotspot.mpkg.
    3. Click Continue.
    4. If necessary, click ‘Change Install location’or ‘Customize’ to adjust these settings. When finished, click Install
    5. When the installation finishes, click Close. The Admin shortcut 9.jpg appears on your desktop when the software has finished installing.
  5. Tethering is now active. Open your web browser and navigate to the desired web page.
  6. To end the session, remove the USB cable.

Linux

To connect your Linux computer to your Mobile Hotspot using tethering, follow these steps:

  1. Charge and turn on your Mobile Hotspot.
  2. Plug the small end of the USB cable into the bottom of the Mobile Hotspot.

  3. Plug the large end of the USB cable into a USB port on your Wi-Fi enabled computer.If you haven't already installed the Webconnect software, you must complete the next 3 steps to install.
  4. Click the CD ROM 9.jpg icon or else manually navigate to and open your USB drive.
  5. Double click the Install icon.
  6. Click Run.
    Tethering is active when the download finishes.
  7. Open the web browser and navigate to the desired web page.

  8. To end the session, remove the USB cable.

 

Email & Messaging

 
Send messages
 
  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click SMS.
  5. Click New.
  6. In the SMS Number field, enter the recipient’s 10-digit phone number.
  7. In the Text Entry field, enter a message that is up to 140 characters long.
  8. Press the Enter key to send the text message.
 
View & delete messages
 

View a text message (SMS)

To view a text message (SMS), follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click SMS.
  5. SMS messages arrive as two categories:
    • To the right of ‘SMS,’ new, unread messages are indicated by a number inside parenthesis.
    • Click Messages to view messages from T-Mobile.
  6. From the ‘Conversations’ section, click on the desired Conversation thread.
  7. View the text message at bottom-right of the Conversation thread. The most recent message is at the bottom of the thread.

Delete text messages (SMS)

To delete text messages (SMS), follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Log in.
  4. Click SMS.
  5. Choose one of the following options:
    • To delete an entire Conversation thread
    1. Click the Trash can icon next to the desired Conversation thread listing.
  • To delete an individual text message
  1. Click the desired Conversation thread
  2. Hover your cursor over the desired text message.
  3. Click the X icon.

 

Security

 
PUK
 

If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:

 

Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.

  1. Contact Customer Care to request your PUK code.
  2. Access the Web Portal
  3. Click Unlock SIM.
  4. Enter the PUK code.
  5. Select OK.
  6. Enter your new PIN.
  7. Select OK.
  8. Re-enter your new PIN.
  9. Select OK.
 
SIM PIN
 

Change SIM PIN

To change the SIM PIN code, follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click General.
  6. Click Change PIN.

  7. Enter your current SIM PIN code into the PIN Code field.
  8. Enter your new SIM PIN code into the New PIN field.
  9. Enter your new SIM PIN code again into the Verify PIN field.
  10. Click Change PIN.
  11. Click OK.

Turn on / off SIM PIN

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

 

To lock and unlock the SIM card, follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click General.
  6. Click Enable PIN Lock to select the check box and enable.

  7. In the PIN Code field, enter your default SIM PIN code ('1234') and click Enable PIN.
    Note: If you enter the incorrect SIM PIN code three times, your SIM Card will become locked and you will need your PUK Code. If this happens, contact Customer Care to obtain your PUK Code.
  8. Read the message and click OK. Or, click Power Off Now to immediately enable SIM PIN lock. 

 

Settings & Tech Specs

 
First use wizard
 

The first time you access the Mobile Hotspot Admin page, you will be taken through a required set up wizard and given the opportunity to change your Admin password, Wi-Fi network SSID, and W-Fi network password.

 

To access the Mobile Hotspot Admin page for the first time, follow these steps:

  1. Connect your Wi-Fi enabled computer to your Mobile Hotspot via Wi-Fi.
    Note: Use your default SSID and Wi-Fi password to connect which are located on the white sticker next to the battery. Remove the back panel to see them.
  2. On your computer, double-click the Mobile HotSpot icon on your desktop or open a browser window and enter http://mobile.hotspot.com/.
  3. Enter your default password 'admin' and then click Log in.
  4. When the page opens, review the tips and click Next at bottom-right.
  5. Review the next set of tips and click Next at bottom-right.

  6. In the text field, enter your new, unique, Admin page password and then click Next.


    Note: In the future, this password can be retrieved from your Mobile Hotspot device. On the device, press theLeft arrow or Right arrow keys to navigate to the Device info screen, press the Enter key, and then press theRight arrow button until you reach the Admin password screen.
  7. Enter a new name for your Mobile HotSpot (the SSID) that you’ll use to identify your connection from the list of available networks. When finished, click Next.


    Note: In the future, this name can be retrieved from your Mobile Hotspot device. On the device, press the Left arrow or Right arrow keys to navigate to the Device info screen, press the Enter key, and view the Network Name screen.
  8. If desired, click Change Wi-Fi security password to change your default Wi-Fi password. Otherwise, your Wi-Fi password will remain the default password. When finished, click Finish.

    Note: In the future, you can retrieve the password using your Mobile Hotspot device. On the device, press theLeft arrow or Right arrow keys to navigate to the Device info screen, press the Enter key, and press the Right arrow key until you arrive at the Password screen.
  9. Now, your Mobile HotSpot will automatically disconnect from your computer to enable you new settings. Reconnect your Wi-Fi enabled computer to your Mobile HotSpot using your new settings. When you have connected, click Refresh Page.

    Note: If too much time elapses, you may have to log back in to the Admin page using your new Admin password that you just created.
 
Icons & indicators
 

To find buttons and what they do, refer to the following:

To understand what icons and indicators on the display screen mean, refer to the following:

 

 
Tech Specs
 

Specs

Connectivity

Battery

Standby time: 180 hours

 

Dimensions

3.9  x 2.28 x 0.75 inches

Weight 4.94 oz

 

Display

1.7" 128 x 160 screen

TFT

 

Keyboard

N/A

 

Memory

128 MB RAM, 256 MB ROM

Supports up to 32 GB MicroSD card

 

Network

GSM: 850/1900

UMTS: 1900 and Band IV (AWS)

LTE: Band IV AWS

 

Operating System

N/A

 

Processor

Qualcomm Cortex A5 Processor

 

System Manager (Carrier IQ)

No

 

Emergency Alerts (CMAS)

       See T-Mobile.com/WEA

 

Number Verified

No

 

HD Voice Capable

No

  • Wi-Fi 802.11 b/g/n
  • WPA2 security
  • Wi-Fi sharing
  • Tethering APN
  • Micro USB
  • Up to 8 simultaneous connected devices

Web

  • Micro USB Supported
  • USB 2.0 or Higher Supported
  • USB Mass Storage Supported

Camera

  • N/A

Multimedia

  • N/A

 

Software Updates & Backup

 
Device reset
 

Master reset from settings menu

A master reset restores the original factory settings and may delete your personal data on the internal storage. It does not delete data stored on the SIM card or SD card.

To perform a master reset, follow these steps:

  1. Connect your computer to your Mobile Hotspot via Wi-Fi.
  2. On your computer, double-click the T-Mobile Hotspot Admin icon on your desktop or open a browser window and enter http://mobile.hotspot/.
  3. Enter your administrator password that you created and click Login.
  4. Click Configuration.
  5. Click Reset to factory defaults button near the top of the screen.
  6. Click Reset Settings.
  7. You will be automatically disconnected from your Mobile Hotspot as the default settings are restored. Reconnect using the default SSID and password located on the white sticker next to the battery.

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage. It does not delete data stored on the SIM card or SD card.

 

Resetting your device restores all factory defaults. You may need to reset your device if you cannot connect device(s) to your Wi-Fi HotSpot or can not regain access to the Web portal. If the device is frozen or unresponsive, you can master reset using hardware keys.

 

To perform a master reset, follow these steps:

Tools needed: Paper clip or other object small enough fit into the reset point.

  1. Power on your Mobile Hotspot.
  2. Gently push the back cover down and then remove it.

  3. Locate the Reset point.
    Note: In low light, the Reset point can be difficult to locate.
    illustration.jpg

  4. Side view

    Top view
  5. When ready to perform the reset, if necessary, press and quickly release the Power button to wake up the screen.
  6. Gently insert a paper clip into the Reset point for the three seconds.
  7. Watch the activated screen. When it begins to shut down, remove the paper clip.
  8. Your device will shut down and automatically restart.
  9. To confirm a successful factory reset, when the device restarts and displays the ‘Device info’ screen, press theEnter key.
  10. View the Network Name and confirm that it has changed to your default network name. You can check by comparing the name to the Network Name / SSID that appears on the white sticker next to the battery.
 
Software update
 
  1. On your Mobile Hotspot, press the Right or Left arrow buttons to navigate to the Settings screen.
  2. Press the Enter button.
  3. With Software Update highlighted, press the Enter button.
  4. Follow any additional prompts.

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