New Jersey Long Term Care Act

Learn who qualifies for a long-term care facility service suspension in the State of New Jersey, what documentation is required, and how to submit a request.

Eligibility and service suspension

The State of New Jersey law requires T-Mobile to suspend service for eligible customers who are admitted to a licensed Long-Term Care Facility and have a T-Mobile service address in the State of New Jersey.

• Once T-Mobile is notified by the requester and eligibility is confirmed, service can be suspended for up to 90 days.
• If the customer remains in a Long-Term Care Facility after 90 days and does not request to resume service, the affected line(s) or account will be canceled automatically. No penalties, fees, or monthly recurring charges will apply.
• The billing responsible party remains responsible for returning any leased equipment and for any remaining charges on purchased equipment, including equipment installment payments.

T-Mobile may authenticate the identity of the BRP or authorized representative consistent with standard account-security procedures. Authentication is used to protect account integrity but is not a condition of approving a legally valid pause or cancellation request.

Who this applies to

This policy applies to T-Mobile Postpaid customers, including Home Internet, and customers on legacy U.S. Cellular plans with a State of New Jersey billing address.

What you need to submit

To request a suspension, the Billing Responsible Party/Primary Account Holder, Authorized User (for their applicable line only), or authorized representative must submit a completed NJ Long Term Care Act Request Form located in Attachments on this page.

If someone is acting on the customer’s behalf, one of the following legal documents must also be included:

• An official Power of Attorney
• A Conservatorship Order
• Guardianship documentation

How to submit documentation

• Email submissions must include scanned copies of the completed request form, required documentation, and sent to [email protected].
• Mail submissions must include copies of the completed request form, required documentation, and sent to:
  • T-Mobile Wireless
  • PO Box 37380
  • Albuquerque, NM 87176-7380

What happens after you submit

• After T-Mobile receives a complete request, allow up to 10 business days for processing.
• T-Mobile may contact the billing responsible party or authorized representative to verify the request using the phone number listed on the form. Before completing a suspension or cancellation, T-Mobile may attempt to contact the requester using the phone number listed on the form.
• T-Mobile may authenticate the billing responsible party or authorized representative using standard account security steps. Authentication protects the account and does not affect approval of a valid request.
• For email submissions, a confirmation reply will be sent to the email address used to submit the request.

T-Mobile Prepaid information

This policy does not apply to T-Mobile Prepaid accounts. Prepaid accounts remain open for up to 120 days with no service usage. Service can be restored at any time by making a payment for the plan and any additional services. To refill an account before the 120-day period ends, visit the Refill your prepaid account page. For help, dial 611 from a T-Mobile phone or call 1-800-937-8997 from any phone.