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You can make payments and refill your Prepaid or Pay as your Go account online, though your device, or in person.Learn more about your billing and payment options here.

Balance & payments

Log into my T-Mobile to view and update your balance and payments online on using the T-Mobile app.

  • Renewal amount: The minimum amount required to have in your account or set up for autorefill on the date provided in order to continue service.
  • Available Service Balance: The balance available for refills or one-time purchases and charges from Prepaid device not included in your plan; an example would be international charges.
  • Autopay status: If you are not enrolled you will not be charged until you choose to refill your prepaid account.
  • See payment history: Past balances and payments; details for each line on your prepaid account, redeem a refill card, manage Autopay, and change your billing settings.
  • See activity log: History of changes made to your account; such as rate plan changes and when account information was most recently updated.

Need help logging in? See Prepaid account management.

Autopay &Autorefill 

T-Mobile offers two ways to automatically withdraw the amount you specify to keep your account balance paid in full.

First time set up

  1. Log into My T-Mobile
  2. Select the Add to Balance Button under AutoPay Not Enrolled,
  3. Select Manage Autopay.
  4. You can can select one of the following options:
    • Autopay: Automatically charge the selected payment method for minimum monthly charges.
      • You can choose to pay the standard monthly charges, or include extra for things like downloads or international calls not included in your plan. 
      • This will withdraw the total amount every month on the same date that you can choose.
    • Autorefill: With Autorefill, you have a set amount between $10 and $150 withdrawn from your bank for your T-Mobile refill. Schedule when your payment is made:
      • Monthly: Every 30 days, recommended for customers on monthly plan.

      • Every two weeks: Same day every other week.

      • Weekly: Same day every week.

  5. Ensure the dates and amount due are correct at the top of the page before continuing.
  6. Enter your payment information.
  7. Scroll to review the terms and conditions.
  8. Accept and continue.

Update, change, or cancel

  1. From the home page, click Autorefill.
  2. Click Manage Payment Options at the bottom of the page.
  3. Click Edit under the current card information.
  4. Input the new card information.
  5. Click Continue to save changes.

Learn more

  • Both options can be set up from your MyT-Mobile or by dialing *ADD from your T-Mobile device.  
  • A reminder will be messaged to you to remind you of the next automatic payment date and amount. Prepaid debit/credit cards and Gift Cards  can't be used to setup AutoPay or Autorefill. 
  • T-Mobile Prepaid Refill cards cannot be used for this payment type.. A supported bank issued Credit Card must be used.

One time payment

  • You can use a credit, debit, or refill card to refill your prepaid account online here.
    • Log in: Access your account to view balances, set up autopay/refill or make a payment.
    • Redeem a refill card: Enter the code of a prepurchased T-Mobile Prepaid refill card.
    • Refill now: Use a credit or Debit card to refill your account balance without logging into your account.
  • Dial *ADD from your T-Mobile device or or call1-877-720-5195.

Learn more

  • We'll send a free text message reminder when you get close to your service renewal date.
  • If you have multiple lines on your account, any existing service balance is automatically applied to all lines on your account at the end of the service cycle, starting with the billing responsible party primary line.
  • Refills can only be purchased for active accounts.
  • All payments are applied to the entire FAN and can't be applied to individual lines.
  • Refill cards can be a physical card or a PIN on a receipt or email.
  • ePINs become void if not activated within 90 days of purchase (as shown on POS receipt).

Low balance alerts

  • When accounts have a low balance, when your refill is about to expire, or when making a call that costs more than you have available in your account.
  • You can press pound (#) to skip the whisper.
  • Messages can't be stopped from playing; they are designed to prevent calls from being disconnected due to lack of funds.

Pay as you go & daily plans

  • Voice services are unavailable when the balance falls below the equivalent of one minute of airtime.
  • SMS/MMS services are unavailable when the balance falls below $0.10.

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