Frequently Asked Questions

Answers to popular questions about T-Mobile home internet speed, costs, setting up and ways to get help. If you need more info, here are ways to reach us.

Plan

What is T-Mobile Home Internet?

T-Mobile's 5G Home Internet uses the same great network T-Mobile smartphones run on. Home Internet customers get service for just $50/month with AutoPay, and no hidden monthly fees, no annual contracts, and no data caps. The T-Mobile High-Speed Internet Gateway (which combines the capabilities of a router and a modem), is delivered directly to their home, and it’s easy to install. Just plug it in, turn it on, and you’re ready to go - streaming, zooming, and playing. During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization.

How much does the T-Mobile Home Internet plan cost?

  • T-Mobile Home Internet is just $50 all in with AutoPay, or $55 without AutoPay.
  • There's no annual service contract and no hidden fees and 24/7 support from T-Mobile's amazing Customer Care Team.

Do I have to have a voice line with T-Mobile to also sign up for a Home Internet plan?

No, a voice plan is not required to sign up for T-Mobile Home Internet.

Is the $50 Home Internet plan tax exclusive or does the price include taxes and fees?

Most T-Mobile Home Internet customers are on tax-inclusive voice plans or have Home Internet as the only lines on their account. This means that regulatory fees are included in the price of Home Internet. Customers on a tax-exclusive voice plan will pay regulatory fees on top of the $50 after AutoPay rate.

Are there ways I cannot use T-Mobile Home Internet?

You can use your Home Internet for all the homework, streaming, and video conferencing you need! But to ensure that our network is available for all customers, there are some restrictions on activities that can damage or disproportionately congest the network. For example, Home Internet is not intended for unattended use, automatic data feeds, automated machine-to-machine connections, or uses that automatically consume unreasonable amounts of available network capacity. Please see T-Mobile's Terms and Conditions for prohibited uses.

Do I have to pay to move my services?

No, customers transfer service to an eligible new home at no cost.

Who is eligible for the $50 unlimited Home Internet plan?

T-Mobile Home Internet eligibility is determined at the household level. Household eligibility is based off network capacity, which is expanding all the time, but can also change as more customers join T-Mobile Home Internet. New and existing T-Mobile customers can check availability here.

Is there a data cap on the unlimited Home Internet service?

Nope! There are no data caps on our unlimited Home Internet service. If you are on Home Internet Lite, click here.

What speeds can I expect from T-Mobile Home Internet?

T-Mobile 5G Home Internet customers see typical download speeds between 33-182 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. Speeds can vary depending on location, signal strength and availability, time of day, and other factors. Our speed projections are based on our analysis of internal and third-party data. See T-Mobile.com/OpenInternet for more information.

Can I purchase higher-speed service?

We don't offer tiered pricing based on speeds at this time. Customers automatically receive the best speeds available from the Home Internet service at their home address. As better speeds are available, customers will automatically experience them, at no additional cost. During congestion, Home Internet customers may notice speeds lower than customers using other T-Mobile services due to data prioritization.

What kind of upload speeds can I expect with T-Mobile Home Internet?

Typical upload speeds are between 6 Mbps and 23 Mbps. See T-Mobile.com/OpenInternet for details.

How soon can I use my T-mobile 5G internet service after I move?

Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

Test Drive

What is Test Drive, and who is eligible?

New and existing T-Mobile customers activating Home Internet on a qualifying plan are eligible to receive their money back via a onetime bill credit if they choose to schedule cancellation of service within the first 15 days of activation.

How can I try Test Drive?

Any customer who activates T-Mobile Home Internet or Small Business Internet on a qualifying plan within the promotional window and schedules cancellation of service within the first 15 days of activation will qualify for Test Drive.

How can I get my money back if I do not wish to continue with T-Mobile Internet?

At the time cancellation is scheduled, a one time bill credit will be applied to your account to zero out any T-Mobile Internet service charges on your bill. If there is a credit balance on the account because a payment was made before the one time bill credit was applied, the credit balance will be proactively paid out after 30 days via a Prepaid MasterCard from North Lane to the billing address on file.

When does my 15 days start for Test Drive?

Your 15 Days starts the day you activate and bring home your device from a retail store or once you receive a notification that your 5G gateway has shipped.

Do I need to return any equipment that was sent to me if I cancel service?

Yes, you will need to return the gateway after you cancel your service, or you will be charged a non-return fee to your bill that is not eligible for any money back adjustment. Equipment Non-Return Fees are not part of Test Drive. These will be handled in the same way they would without Test Drive and are not eligible for a money back adjustment.

What is the difference between T-Mobile 30 day Network Test Drive, and the 15 day Internet Test drive?

The T-Mobile Network Test Drive allows non-T-Mobile customers to try T-Mobile's network for up to 30 days with their own phone, phone number and apps from another carrier. While the T-Mobile Internet Test drive allows Non-T-Mobile customers and existing T-Mobile customers to try out T-Mobile Home Internet or Small Business Internet service for 15 days after activation worry-free. If T-Mobile Internet is not right for you, cancel within the first 15 days for a full refund.

Signing Up

How do I get signed up for T-Mobile Home Internet Service?

  • You can go here to check availability at your address and get started www.t-mobile.com/isp.
  • Once you successfully submit the form you will be provided contact information for our Home Internet team.

When do you expect to roll out more markets?

We are working aggressively to expand T-Mobile Home Internet Service to more and more people, but don't have specific dates by location currently. If you are on our waiting list, we will let you know as soon as the service is available to you!

Can I connect multiple devices to T-Mobile Home Internet at once?

Yes! You'll be able to use your T-Mobile Home Internet to connect your computer, phone, and numerous other devices in your home simultaneously.

I received an invitation to sign-up for T-Mobile Home Internet, but when I go to the web and put in my information, I get a message that says "You're on the Waiting List".

  • Sometimes, if you're the primary account holder on an existing T-Mobile account, we'll send you an invitation when another location on your account is eligible. In this situation, you might get a "waiting list" message if you try to check availability for your own address.
  • T-Mobile Home Internet invitations for existing T-Mobile accounts are tied to a specific phone number, so if the correct phone number is not entered on the form, you'll get that response even if you received an invite.
  • You can re-try using a different phone number on your account or call our dedicated Customer Care team at 1-844-275-9310 to help.

How can I check the status of my order?

If you have placed an order for a device and have not received it yet, you can check your order status here.

Can I purchase this service in a T-Mobile store or on T-Mobile.com?

T-Mobile Home Internet is available only in select areas. If service is available at your address, you can get a plan in any T-Mobile Retail store, via Virtual Retail, or by calling your personal Team of Experts, by dialing 611 from your T-Mobile phone.

Do I have to be an existing T-Mobile customer?

No, service is available for everyone at an eligible address.

How can I get Internet for my business?

Great news! T-Mobile has the Internet access solutions that you need to keep your business and your employees connected and productive. Click here to learn more about business-grade internet connectivity for your remote workers and your business.

I'm on the waiting list for T-Mobile Home Internet. What does it mean?

We're working to expand T-Mobile Home Internet service to more and more people over time-we appreciate your patience! As soon as we're ready for you, we'll let you know!

Where can I find information on your T-Mobile Fiber pilot program?

T-Mobile has launched a pilot program to deliver home internet service over fiber-optic lines. If you want more info on this pilot program, visit t-mobilefiber.com.

Setting Up

Why do I want a T-Mobile ID?

A T-Mobile ID is a credential that links the services you use with T-Mobile, including Home Internet. With a T-Mobile ID and password, you can log into My T-Mobile to pay your bill, set up and manage AutoPay, and more.
Home Internet customers can create a T-Mobile ID by signing up here using the email address you used at time of sale.
Note: Home Internet customers that did not provide an email address for service notifications and receive a paper bill will need to call 844-275-9310 to provide their email address in order to register for T-Mobile ID.

Movers

How soon can I use my T-Mobile 5G internet service after I move?

Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

If I move, can I take my WiFi Gateway with me?

Yes, customers are required to call T-Mobile prior to moving to confirm that their Wifi Gateway will work at their new address. If T-Mobile Home Internet service is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

Can I keep my current Home Internet Plan when I move?

Yes, we make it simple, just call 1-844-275-9310 to confirm that their new address is eligible for service and you can continue to get your Home Internet plan for just $50 a month with AutoPay. 

Will I be charged for moving or changing my address?

There is no charge for changing addresses.

Can I transfer my T-Mobile 5G internet to another house?

Yes, customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new house address. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

Do I have to pay to move my services?

No, after customers calls 1-844-275-9310 to confirm that their new address is eligible for service there is no cost to transfer service.

Home Internet Lite

What is Home Internet Lite?

Home Internet Lite is a plan that massively expands access to T-Mobile Home Internet, giving access to more homes covered by our wireless footprint. For millions of homes that aren’t yet eligible for our unlimited 5G Home Internet service, we offer Home Internet Lite, plans with a data bucket that start at $50/month with AutoPay for 100GB/month. This is our next bold step to connect more people. Our 5G Home Internet service will continue to be our flagship plan, but in areas where we can’t yet offer 5G Home Internet, Home Internet Lite lets us say “yes” to more people.

What Home Internet Lite Plans are available?

Home Internet Lite - 100GB - $55 OR $50 w/ AutoPay
Home Internet Lite - 150GB - $80 OR $75 w/ AutoPay
Home Internet Lite - 200GB - $105 OR $100 w/ AutoPay
Home Internet Lite - 300GB - $155 OR $150 w/ AutoPay

What is included in the Home Internet Lite Plans?

Home Internet Lite customers get many of the same great benefits as our T-Mobile Home Internet customers – including no price hikes, no monthly fees, no annual contracts and simple setup in under 15 minutes.

Plus, Home Internet Lite utilizes the same Home Internet Gateway and connects to the massive T-Mobile 5G network. And, when a Home Internet Lite customer becomes eligible for our unlimited Home Internet plan, they can upgrade to unlimited. That is what we call a win-win.

Can T-Mobile Prepaid customers take advantage of Internet Lite?

Currently, Internet Lite plans are available to T-Mobile postpaid customers and Metro by T-Mobile Customers. T-Mobile prepaid customers are not eligible for Home Internet Lite at this time.

What happens if I go over my data cap?

Once a customer uses their monthly allotment of data, they will experience reduced speeds (128kbps). Customers can add more data at any time via the myTMO app, online at myTMO.com, or calling customer Care (1-800-937-8997).

When can I expect my area to be eligible?

T-Mobile Home Internet eligibility is determined at the household level. Household eligibility is based off network capacity, which is expanding all the time, but can also change as more customers join T-Mobile Home Internet. Once Home Internet Lite customers become eligible for our unlimited Home Internet service, they can upgrade their service at no extra cost.

I just checked my eligibility online at T-Mobile.com and it said I was eligible for the unlimited Home Internet plan, but I went to a T-Mobile store, and they say I am not – what gives?

Fixed wireless broadband works differently from wired services. We allocate access on a first-come first-served basis in each area based on network capacity, which is increasing all the time. Availability can and will change in local areas as more customers in that area sign up. Customers who are interested in T-Mobile Home Internet but aren’t eligible for our unlimited Home Internet service can sign up for Home Internet Lite. Once Home Internet Lite customers become eligible for our unlimited service, they can upgrade their service at no extra cost.

When will I qualify for unlimited? Will I be notified when unlimited becomes available if I sign up for Lite?

Once Home Internet Lite customers become eligible for our unlimited service, they can upgrade their service at no extra cost. If customers sign up for the Waitlist, they will be notified once their address is eligible for our unlimited Home Internet service.

If I reach my data limit and live with the 2G speeds (128kbps) for several days, then upgrade to a new plan, does my 2G (128kbps) usage count against my new plan?

No! Data usage at 2G (128kbps) will not count against your new data plan if you choose to upgrade.

How do I proactively monitor my data consumption?

You can check your data usage at any time in your MyT-Mobile Account.

How often can I upgrade/downgrade my Internet Lite data Plan?

There are no limits on Home Internet Lite plan changes.

What do I do if I need more than 300GB?

At this time, 300GB is the highest plan available. As we roll out these new plans, we will continue to evaluate customer demand for more options.

Can I carry over unused data month to month?

All unused Home Internet Lite monthly data is not able to be carried forward.

Where can I find my bill cycle date?

You can review your Home Internet Lite bill anytime at myTMO.com, in the T-Mobile Home Internet app, by calling Customer Care (1-800-937-8997 or 611 from a TMO phone) or by visiting a local T-Mobile store.

How do I get support if I am a T-Mobile Home Internet Lite Customer?

You can contact Customer Care through the T-Mobile Home Internet app or at 1-844-275-9310 for 24x7 assistance. For more information on our Home Internet Lite plans, click here.

What is the difference between Home Internet and Internet Lite?

Home Internet Lite are offers plans with a data buckets ranging between 100 GB and 300 GB per month. Once you qualify for the unlimited 5G Home Internet plan, you will be able to upgrade at no additional cost.

Do the Home Internet Lite plan prices include taxes and fees?

Yes, Home Internet Lite plans include sales tax and regulatory fees in the price for qualifying accounts. Home Internet Lite starts at a flat rate of just $50 a month with AutoPay.

Is a voice line required for Home Internet Lite?

A voice line is not required for Home Internet Lite.

Can T-Mobile for Business customers take advantage of Internet Lite?

Small Businesses can also take advantage of Lite plans. For Business Internet plans click here.

Is T-Mobile Home Internet available in every state?

All T-Mobile Home Internet plans are currently available in 49 states. T-Mobile Home Internet is not yet available in Alaska or Puerto Rico.

Why am I paying more for less data with Home Internet Lite?

Customers have told us over and over that they want an alternative to their internet provider. So, in some areas, where we’re still building out our network and can’t yet support unlimited data, customers will be offered a plan with a data bucket, starting at 100GB for $50/month with AutoPay. The pricing structure for these plans will help us balance our network performance and ensure quality or service for all of our customers. Home Internet Lite is offered in areas where we don’t have enough network capacity to offer our unlimited Home Internet service and because of that, data is more expensive. Pricing for these plans is in-line with our hot spot rate plans and is often far less than what customers are currently getting from comparable Satellite or DSL plans.

Is Binge On/Music Freedom going to be unlimited for HINT Lite?

No. Only security updates, firmware updates, and account management functions will be unlimited. All other sources of data traffic will be subject to the data limit.

Will I be notified if I hit my data limit? If so, how will I be notified once I hit my data limit?

Home Internet Lite customers will receive notifications to their Home Internet gateway at 80%, 95% and 100% of data usage. A second notification will be sent via email, if an email is on file.

Additionally, T-Mobile Home Internet and Voice customers will also receive an SMS message to their phone line, informing them of their data usage.

What can I do while my speed is reduced to 2G speeds (128kbps)?

While utilizing 2G (128kbps) speeds, you can access any page in the metrobyt-mobile.com or t-mobile.com domains without a negative impact to your data limit. You will still be able to access these sites even with reduced speeds. Other use will be reduced to 2G (128kbps) speeds.

What if I need more or less data, can I upgrade/downgrade my Internet Lite plan?

Customers may upgrade or downgrade their Home Internet Lite plan at any time during the month by calling Customer Care or by visiting a T-Mobile store.

After upgrading my Internet Lite data plan, how long does it take for data to be added?

It can take anywhere between 10 minutes to 2 hours to access new data once you’ve upgraded your Home Internet Lite plan. Customers may upgrade their Home Internet Lite plans prior to running out of data.

Can you guarantee broadband speeds with Home Internet Lite?

Because Home Internet Lite is available to any home within our wireless footprint, we can’t guarantee broadband speeds for all Home Internet Lite customers, as speeds can vary by location. Home Internet Lite is about saying yes to more customers and offering families, especially those in rural areas, an alternative to Satellite and DSL.

When does my data replenish?

Your Home Internet Lite data will reset on the first day of your new billing cycle.

How do I know if I’m on a Home Internet Lite plan or not?

You can review your rate plan anytime at myTMO on the web or in the app or call care, 1-800-937-8997 or 611 from a TMO handset.