Frequently Asked Questions
Answers to popular questions about
Plan
What is T-Mobile Home Internet?
How much does the T-Mobile Home Internet plan cost?
T-Mobile Home Internet is just $50 all in with AutoPay, or $55 without AutoPay.- There's no annual service contract and no hidden fees and 24/7 support from
T-Mobile 's amazing Customer Care Team.
Do I have to have a voice line with T-Mobile to also sign up for a Home Internet plan?
No, a voice plan is not required to sign up for
Is the $50 Home Internet plan tax exclusive or does the price include taxes and fees?
Most
Are there ways I cannot use T-Mobile Home Internet?
You can use your Home Internet for all the homework, streaming, and video conferencing you need! But to ensure that our network is available for all customers, there are some restrictions on activities that can damage or disproportionately congest the network. For example, Home Internet is not intended for unattended use, automatic data feeds, automated machine-to-machine connections, or uses that automatically consume unreasonable amounts of available network capacity. Please see
Do I have to pay to move my services?
No, customers transfer service to an eligible new home at no cost.
Who is eligible for the $50 unlimited Home Internet plan?
Is there a data cap on the unlimited Home Internet service?
Nope! There are no data caps on our unlimited Home Internet service. If you are on Home Internet Lite, click here.
What speeds can I expect from T-Mobile Home Internet?
Can I purchase higher-speed service?
We don't offer tiered pricing based on speeds at this time. Customers automatically receive the best speeds available from the Home Internet service at their home address. As better speeds are available, customers will automatically experience them, at no additional cost. During congestion, Home Internet customers may notice speeds lower than customers using other
What kind of upload speeds can I expect with T-Mobile Home Internet?
Typical upload speeds are between 6 Mbps and 23 Mbps. See
How soon can I use my T-mobile 5G internet service after I move?
Customers are required to call
Test Drive
What is Test Drive, and who is eligible?
New and existing
How can I try Test Drive?
Any customer who activates
How can I get my money back if I do not wish to continue with T-Mobile Internet?
At the time cancellation is scheduled, a one time bill credit will be applied to your account to zero out any
When does my 15 days start for Test Drive?
Your 15 Days starts the day you activate and bring home your device from a retail store or once you receive a notification that your
Do I need to return any equipment that was sent to me if I cancel service?
Yes, you will need to return the gateway after you cancel your service, or you will be charged a non-return fee to your bill that is not eligible for any money back adjustment. Equipment Non-Return Fees are not part of Test Drive. These will be handled in the same way they would without Test Drive and are not eligible for a money back adjustment.
What is the difference between T-Mobile 30 day Network Test Drive, and the 15 day Internet Test drive?
The
Signing Up
How do I get signed up for T-Mobile Home Internet Service?
- You can go here to check availability at your address and get started www.
t-mobile .com/isp. - Once you successfully submit the form you will be provided contact information for our Home Internet team.
When do you expect to roll out more markets?
We are working aggressively to expand
Can I connect multiple devices to T-Mobile Home Internet at once?
Yes! You'll be able to use your
I received an invitation to sign-up for T-Mobile Home Internet, but when I go to the web and put in my information, I get a message that says "You're on the Waiting List".
- Sometimes, if you're the primary account holder on an existing
T-Mobile account, we'll send you an invitation when another location on your account is eligible. In this situation, you might get a "waiting list" message if you try to check availability for your own address. T-Mobile Home Internet invitations for existingT-Mobile accounts are tied to a specific phone number, so if the correct phone number is not entered on the form, you'll get that response even if you received an invite.- You can re-try using a different phone number on your account or call our dedicated Customer Care team at 1-844-275-9310 to help.
How can I check the status of my order?
If you have placed an order for a device and have not received it yet, you can check your order status here.
Can I purchase this service in a T-Mobile store or on T-Mobile .com?
Do I have to be an existing T-Mobile customer?
No, service is available for everyone at an eligible address.
How can I get Internet for my business?
Great news!
I'm on the waiting list for T-Mobile Home Internet. What does it mean?
We're working to expand
Where can I find information on your T-Mobile Fiber pilot program?
Setting Up
Why do I want a T-Mobile ID?
A
Home Internet customers can create a
Note: Home Internet customers that did not provide an email address for service notifications and receive a paper bill will need to call 844-275-9310 to provide their email address in order to register for
Movers
How soon can I use my T-Mobile 5G internet service after I move?
Customers are required to call
If I move, can I take my WiFi Gateway with me?
Yes, customers are required to call
Can I keep my current Home Internet Plan when I move?
Yes, we make it simple, just call 1-844-275-9310 to confirm that their new address is eligible for service and you can continue to get your Home Internet plan for just $50 a month with AutoPay.
Will I be charged for moving or changing my address?
There is no charge for changing addresses.
Can I transfer my T-Mobile 5G internet to another house?
Yes, customers are required to call
Do I have to pay to move my services?
No, after customers calls 1-844-275-9310 to confirm that their new address is eligible for service there is no cost to transfer service.
Home Internet Lite
What is Home Internet Lite?
Home Internet Lite is a plan that massively expands access to
What Home Internet Lite Plans are available?
Home Internet Lite - 100GB - $55 OR $50 w/ AutoPay
Home Internet Lite - 150GB - $80 OR $75 w/ AutoPay
Home Internet Lite - 200GB - $105 OR $100 w/ AutoPay
Home Internet Lite - 300GB - $155 OR $150 w/ AutoPay
What is included in the Home Internet Lite Plans?
Home Internet Lite customers get many of the same great benefits as our
Plus, Home Internet Lite utilizes the same Home Internet Gateway and connects to the massive
Can T-Mobile Prepaid customers take advantage of Internet Lite?
Currently, Internet Lite plans are available to
What happens if I go over my data cap?
Once a customer uses their monthly allotment of data, they will experience reduced speeds (128kbps). Customers can add more data at any time via the myTMO app, online at myTMO.com, or calling customer Care (1-800-937-8997).
When can I expect my area to be eligible?
I just checked my eligibility online at T-Mobile .com and it said I was eligible for the unlimited Home Internet plan, but I went to a T-Mobile store, and they say I am not – what gives?
Fixed wireless broadband works differently from wired services. We allocate access on a first-come first-served basis in each area based on network capacity, which is increasing all the time. Availability can and will change in local areas as more customers in that area sign up. Customers who are interested in
When will I qualify for unlimited? Will I be notified when unlimited becomes available if I sign up for Lite?
Once Home Internet Lite customers become eligible for our unlimited service, they can upgrade their service at no extra cost. If customers sign up for the Waitlist, they will be notified once their address is eligible for our unlimited Home Internet service.
If I reach my data limit and live with the 2G speeds (128kbps) for several days, then upgrade to a new plan, does my 2G (128kbps) usage count against my new plan?
No! Data usage at 2G (128kbps) will not count against your new data plan if you choose to upgrade.
How do I proactively monitor my data consumption?
You can check your data usage at any time in your My
How often can I upgrade/downgrade my Internet Lite data Plan?
There are no limits on Home Internet Lite plan changes.
What do I do if I need more than 300GB?
At this time, 300GB is the highest plan available. As we roll out these new plans, we will continue to evaluate customer demand for more options.
Can I carry over unused data month to month?
All unused Home Internet Lite monthly data is not able to be carried forward.
Where can I find my bill cycle date?
You can review your Home Internet Lite bill anytime at myTMO.com, in the
How do I get support if I am a T-Mobile Home Internet Lite Customer?
You can contact Customer Care through the
What is the difference between Home Internet and Internet Lite?
Home Internet Lite are offers plans with a data buckets ranging between 100 GB and 300 GB per month. Once you qualify for the unlimited 5G Home Internet plan, you will be able to upgrade at no additional cost.
Do the Home Internet Lite plan prices include taxes and fees?
Yes, Home Internet Lite plans include sales tax and regulatory fees in the price for qualifying accounts. Home Internet Lite starts at a flat rate of just $50 a month with AutoPay.
Is a voice line required for Home Internet Lite?
A voice line is not required for Home Internet Lite.
Can T-Mobile for Business customers take advantage of Internet Lite?
Small Businesses can also take advantage of Lite plans. For Business Internet plans click here.
Is T-Mobile Home Internet available in every state?
All
Why am I paying more for less data with Home Internet Lite?
Customers have told us over and over that they want an alternative to their internet provider. So, in some areas, where we’re still building out our network and can’t yet support unlimited data, customers will be offered a plan with a data bucket, starting at 100GB for $50/month with AutoPay. The pricing structure for these plans will help us balance our network performance and ensure quality or service for all of our customers. Home Internet Lite is offered in areas where we don’t have enough network capacity to offer our unlimited Home Internet service and because of that, data is more expensive. Pricing for these plans is in-line with our hot spot rate plans and is often far less than what customers are currently getting from comparable Satellite or DSL plans.
Is Binge On/Music Freedom going to be unlimited for HINT Lite?
No. Only security updates, firmware updates, and account management functions will be unlimited. All other sources of data traffic will be subject to the data limit.
Will I be notified if I hit my data limit? If so, how will I be notified once I hit my data limit?
Home Internet Lite customers will receive notifications to their Home Internet gateway at 80%, 95% and 100% of data usage. A second notification will be sent via email, if an email is on file.
Additionally,
What can I do while my speed is reduced to 2G speeds (128kbps)?
While utilizing 2G (128kbps) speeds, you can access any page in the metroby
What if I need more or less data, can I upgrade/downgrade my Internet Lite plan?
Customers may upgrade or downgrade their Home Internet Lite plan at any time during the month by calling Customer Care or by visiting a
After upgrading my Internet Lite data plan, how long does it take for data to be added?
It can take anywhere between 10 minutes to 2 hours to access new data once you’ve upgraded your Home Internet Lite plan. Customers may upgrade their Home Internet Lite plans prior to running out of data.
Can you guarantee broadband speeds with Home Internet Lite?
Because Home Internet Lite is available to any home within our wireless footprint, we can’t guarantee broadband speeds for all Home Internet Lite customers, as speeds can vary by location. Home Internet Lite is about saying yes to more customers and offering families, especially those in rural areas, an alternative to Satellite and DSL.
When does my data replenish?
Your Home Internet Lite data will reset on the first day of your new billing cycle.
How do I know if I’m on a Home Internet Lite plan or not?
You can review your rate plan anytime at myTMO on the web or in the app or call care, 1-800-937-8997 or 611 from a TMO handset.