Our high-speed internet is designed to be reliable, easy to set up, and effortless to maintain. Here’s where you’ll find step-by-step setup instructions, helpful videos, 5G Gateway placement guidance, and troubleshooting tips.
Get started and get answers with our step-by-step videos.
Check out these placement tips to get the best possible connection.
See how to access it and learn what to expect in the first month and beyond.
Find out how the T-Mobile Internet app puts the power of your home network in the palm of your hand.
The T-Mobile Internet app makes setup a breeze. Use the interactive gateway placement assistant to find the best location for your gateway. You can also use the app to monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, and more. Download it now for free.
You’ll be ready to connect with just three simple steps.
Download the free T-Mobile Internet app onto your smartphone and follow the prompts to set up your 5G Gateway.
Place your 5G Gateway device close to a window high up on an upper floor or bookshelf. Plug it in and wait for the screen on the device to turn on.
Use the T-Mobile Internet app or 5G Gateway display to check the number of signal bars—and ensure you’ve got the best connection possible.
We can help you sign up for a T‑Mobile ID, set up AutoPay, and more.
A T‑Mobile ID is necessary to manage your service and pay your bill online. If you don’t have one yet, set it up now.
Using AutoPay will save you money. Learn more about its convenience and benefits.
Find out what you can expect when you receive your bill–and what affects it.
There are multiple ways to pay your bill easily online, in-store, or by mail.
Still having problems with connection, the Gateway, or the app? We can help.
