Home Internet setup and support.

    Our high-speed internet is designed to be reliable, easy to set up, and effortless to maintain. Here’s where you’ll find step-by-step setup instructions, helpful videos, 5G Gateway placement guidance, and troubleshooting tips.

    Tips on key topics.

    Get started and get answers with our step-by-step videos.

    Dad and daughter on laptop with T-Mobile internet

    Set up your 5G Gateway device.

    Everything you need to get started and connect.

    Home gateway on window sill

    Where to put the home gateway.

    Check out these placement tips to get the best possible connection.

    First bill

    Understand your first bill.

    See how to access it and learn what to expect in the first month and beyond.

    Hint app

    Things you can do with the T-Mobile Internet App.

    Find out how the T-Mobile Internet app puts the power of your home network in the palm of your hand.

    T-Mobile Internet app on smartphone.

    Set up and control your internet with the app.

    The T-Mobile Internet app makes setup a breeze. Use the interactive gateway placement assistant to find the best location for your gateway. You can also use the app to monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, and more. Download it now for free.

    Set up your 5G Gateway in just 15 minutes.

    You’ll be ready to connect with just three simple steps.

    Hands holding phone with the T-Mobile Internet app

    1. Download the app.

    Download the free T-Mobile Internet app onto your smartphone and follow the prompts to set up your 5G Gateway.

    Woman placing the 5G Wi-Fi Gateway near a window.

    2. Find the right spot.

    Place your 5G Gateway device close to a window high up on an upper floor or bookshelf. Plug it in and wait for the screen on the device to turn on.

    Hand pointing to the power on button on the 5G Wi-Fi Gateway, located above the charging cord.

    3. Check your connection.

    Use the T-Mobile Internet app or 5G Gateway display to check the number of signal bars—and ensure you’ve got the best connection possible.

     

    Learn more about the 5G Gateway device.

    Have questions about bills or payments?

    We can help you sign up for a T‑Mobile ID, set up AutoPay, and more.

    ID

    Your T‑Mobile ID

    A T‑Mobile ID is necessary to manage your service and pay your bill online. If you don’t have one yet, set it up now.

    Repeating arrow

    All about AutoPay.

    Using AutoPay will save you money. Learn more about its convenience and benefits.

    Bill

    View your bill.

    Find out what you can expect when you receive your bill–and what affects it.

    Money

    Ways to pay.

    There are multiple ways to pay your bill easily online, in-store, or by mail.

    T-Mobile Home Internet troubleshooting.

    Still having problems with connection, the Gateway, or the app? We can help.

    I can’t find or connect to my home Wi-Fi network.

    I can’t stay connected to Wi-Fi or T‑Mobile Home Internet.

    I’m having trouble with slow or no internet connection.

    I can’t get a specific page or app to load or work.

    I’m having trouble streaming TV or videos.

    I can’t connect to or access the user interface.

    I’m having trouble turning my 5G Gateway device on.

    I’m having trouble with the T-Mobile Internet App.

    I’m having trouble signing up for T-Mobile Tuesdays

    Contact us.

    Our T‑Mobile Home Internet support team is here for you 24/7.