- [Support](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
[Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
[Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
[Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
[All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
[All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
[Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
[Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
[Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
[All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
[In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
[Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
[International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
[Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
[All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
[Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
[HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
[Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
[All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
[Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
[Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
[SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
[All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
[Billing and payments](https://www.t-mobile.com/support/business/billing)
[Manage your account](https://www.t-mobile.com/support/business/account)
[Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
[Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
[All business support topics](https://www.t-mobile.com/support/business)
[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices)
# Software how-tos: TVision HUB
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### Manage Links
Click any [available links](https://www.t-mobile.com) to add.
Click any [added links](https://www.t-mobile.com) to remove.
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Use these steps to set up and manage settings for the TVision HUB. For issues and requests not listed on this page, check out [AndroidTV Help](https://support.google.com/androidtv/), as the HUB is an Android TV device.
## On this page:
- [HUB / Android TV account](https://www.t-mobile.com#app1)
- [Google Assistant](https://www.t-mobile.com#app2)
- [Apps & games](https://www.t-mobile.com#app3)
- [Connections & network](https://www.t-mobile.com#app4)
- [Casting](https://www.t-mobile.com#app5)
- [Settings](https://www.t-mobile.com#app6)
- [Accessibility settings](https://www.t-mobile.com#app7)
- [Update & reset](https://www.t-mobile.com#app8)
## [](https://www.t-mobile.com)HUB / AndroidTV account
- Sync your media and activity across devices when you sign into a Google account on your HUB (which is an AndroidTV device).
- Use multiple accounts in YouTube, the Play Store, and other Google services to keep separate watch histories.
- These settings are specific to the TVision HUB on AndroidTV. These steps will not work with other AndroidTV manufacturer (such as Phillips).
- This account is for your HUB device, not TVision service.
### Sign in or add an account
On your HUB remote, press the __Assistant__ button.
1. On your HUB, open __Settings__.
2. Select __Accounts & Sign In__ > __Add account__.
3. Use the remote to enter your Google username and password. If you don' t have a Google account, [learn how to create one](https://support.google.com/accounts/answer/27441).
### Change accounts
In certain apps, suggestions are based on viewing history. To get personalized results in Google apps, make sure you're signed into the appropriate Google account. To switch accounts:
1. Open an app that uses your Google account, like YouTube or Play Store.
2. When the app opens, select your account. If the app does ask you to choose an account:
1. Open the app's settings
2. Sign out of the current account.
3. Sign into the desired account. The next time you use the app, you can choose which account you want to use.
### Sync account
'Sync now' will update the HUB device with any changes to the associated Google Account since the last sync.
- Synced Google apps may include Calendar, Contacts, Google Play Movies and TV, Google Play Music, and People.
- Syncing apps will improve recommendations and functionality of Google Assistant.
- The User may disable use of this data for recommendations / Google Assistant by toggling the app to 'disabled.'
- To sync your account:
1. From the HUB Home screen, select __Settings__.
2. Under 'Accounts & Sign In,' select your account.
3. Select __Sync now__.
### Remove / manage account
1. On your HUB, go to the Home screen.
2. Select the __Settings__ icon.
3. Select __Accounts & Sign In__.
4. Select the account you want to manage, and choose from the following:
- Sync now
- Remove account
- Choose apps to sync
- Calendar
- Contacts
- Google Play Movies & TV
- Google Play Music
- People details
## [](https://www.t-mobile.com)Google Assistant
- You can ask questions and complete tasks on your TVision HUB.
- The Google Assistant comes installed on your TVision HUB. You can turn it on during the initial setup, or later.
- On the HUB, Google Assistant is available in English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese (Brazilian), and Spanish. More languages coming soon!
- Google Assistant only controls the settings for the device. It does not control settings for the TVision Mobile app. To control settings for the app, review Smart TVs and TV-Connected devices: TVision app.
- Before you begin, check for updates, review [Update & reset](https://www.t-mobile.com#app8).
### Talk to your Assistant
1. On your HUB remote, press the __Assistant__ button, then ask your question.
2. To make sure the Assistant can hear you, speak into the microphone on your remote.
3. To do more with the Assistant on your HUB:
- Ask the Assistant "What can you do?"
- On your phone, download the Assistant app.
### Manage Google Assistant settings
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences > Google Assistant__ to manage the following:
- Accounts
- View permissions
- Searchable apps
- SafeSearch filter (on / off)
- Block offensive words (on / off)
### SafeSearch and Block Offensive Words
- SafeSearch and Block Offensive Words can help you block inappropriate or explicit images from your Google Search results when using Google Assistant to search.
- These filters aren't 100% accurate, but they help you avoid most adult content. [Learn more about how SafeSearch works](https://support.google.com/websearch/answer/510).
- To turn on SafeSearch / Block Offensive Words:
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences > Google Assistant__.
3. Toggle the SafeSearch or Block Offensive Words filter on or off.
### Enable Carrier Billing
- T-Mobile Android phone users can set up T-Mobile billing as their default billing on their device.
- Sign into the TVision HUB using the same Google username and password.
- Google recognizes the user's preferences and sets T-Mobile carrier billing as the default billing on the user's Android TV.
- Google password authentication is required for purchases.
## [](https://www.t-mobile.com)Apps & games
You can get apps and games for your HUB through the Play Store app.
### Get apps & games
1. From the HUB Home screen, select __Apps__.
2. Select the __Play Games__ app.
3. Select an app or game.
- To purchase a free app or game, select __Install__.
- To purchase a paid app or game, select the game's price and follow the instructions to complete your purchase.
- Paid games require adding a payment method. Review [Google Play Help: Add, remove, or edit your payment method](https://support.google.com/googleplay/answer/4646404) or contact Google support for questions and steps on setting up Google Play payment methods.
### Manage apps
1. From the HUB Home screen, select __Settings__.
2. Select __Apps__ > __See all apps__.
3. Select the desired app, then select from the list of actions:
- Force stop
- Uninstall
- Clear data
- Clear cache
- Clear defaults
- Notifications (on / off)
- Permissions
- Contacts (on / off)
- Location (on / off)
- Microphone (on / off)
- Phone (on / off)
- SMS (on / off)
### Play a game
1. From the HUB Home screen, go to the "Games" row.
2. Find and select the game you want to play.
### Find a previously downloaded app or game in your TV settings
1. From the HUB Home screen, select __Settings__.
2. Select Apps.
### Find a previously downloaded app or game in the Google Play Store
1. On your HUB, select the Play Store.
2. Select __My Apps__.
3. Under "Apps installed," select the app, then select __Open__.
### Delete an app or game in your TV settings
1. From the HUB Home screen, select __Settings__.
2. Select __Apps__.
3. Select the app you want to delete (select __See all apps__ for a complete list).
4. Select __Uninstall__ > __OK__.
### Delete an app or game from the Google Play Store
1. On your HUB, select the Play Store.
2. Find the app or game you want to delete.
3. Select __Uninstall__. If you don't want an app to show in the top row of the HUB Home screen, turn off notification for that app.
1. Go to __Settings__ > __Apps__.
2. Select the app.
3. Select __Notifications__ > __Off__.
### Update an app or game
1. On your HUB, open the Play Store.
2. Choose __My Apps__.
3. Under "Updates available," you'll find apps that can be updated. Select the app you wish to update, or select __Update all__.
### Enable auto-update
1. On your HUB, open the Play Store.
2. Choose __My Apps__.
3. Select __Open settings__ > __Auto-update apps__.
### HUB app management (force stop, clear data, clear cache, clear defaults, notifications)
1. From the HUB Home screen, go to Settings.
2. Select __Apps__ > __See all apps__.
3. Select the desired app, then select from the list of actions:
- Force stop
- Uninstall
- Clear data
- Clear Cache
- Clear defaults
- Notifications (on / off)
- Permissions
- Contacts (on / off)
- Location (on / off)
- Microphone (on / off)
- Phone (on / off)
- SMS (on / off)
### Authentication settings
Authentication is required for all digital content purchases through Google Play (including within apps) by default.
- Every time you authenticate for a purchase, you can continue to buy all forms of digital content through Google Play (including apps) for the next __30 minutes__ without authenticating again.
- Disabling authentication may result in unauthorized purchases. You assume responsibility for all charges, including unintended or unauthorized purchases.
- Authentication is always required for every purchase under the Family section for an app or game, even if you have your settings set differently.
- Authentication settings apply only to the active account on the device where you add them. If you use your Google Account on more than one device, repeat the steps for each device. If you use multiple accounts on your device, repeat the steps for each account on the device.
- To turn authentication on / off:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__.
3. Select __Purchase authorization__.
4. Choose a setting and follow the on-screen instructions.
## [](https://www.t-mobile.com)Connections & network
### Pair a Bluetooth Device
You can connect wireless keyboards, game controllers, and other devices to your HUB. To pair Bluetooth devices:
1. Hold the __Home__ button on the HUB remote.
2. Select __Settings__.
3. Under "Remote and accessories," select __Add accessory__.
4. On your TV or monitor, select your device from the list.
- Your TV will display a list of nearby devices available for pairing.
- If your device isn't listed, put your device in pairing mode and it will be added to the on-screen list.
### Manage network connection
"Network & Internet" settings allow the user to enable / disable Wi-Fi for the TVision HUB, scan and select the preferred Wi-Fi network, and view the settings and signal strength for the connected network.
1. On your remote, press the __Home__ button.
2. Select the __Settings__ icon.
3. Select __Network & Internet__.
4. Toggle Wi-Fi on.
5. Under "Available networks," select the network you wish to connect to.
6. Enter the password and select the enter icon.
### Forget a network
1. On your remote, press the __Home__ button.
2. Select the __Settings__ icon.
3. Select __Network & Internet__.
4. Select the desired network.
5. Select __Forget Network__.
### Check network connection
Use the TVision Network & Diagnosis tool to monitor network speeds.
1. On your remote, press the __Home__ button.
2. Select __TVision__ __Network & Diagnosis__ (select __See all Apps__ if __TVision Network & Diagnosis__ does not appear on the Home page).
3. Select __Network Speed__ to check the current network speeds or select __Network Detection__ to check current network status.
## [](https://www.t-mobile.com)Casting
- If you have a HUB, you can cast content from phones, tablets or laptops to your TV. If you don't have a HUB, [learn how to cast content to other TVs](https://support.google.com/chromecast/answer/6006232).
- You can only cast from the latest version of a [Chromecast-enabled app](http://chromecast.com/apps) or a Chrome browser on a device connected to the same Wi-Fi network as the HUB.
### To cast content from your device to your TV...
1. Connect your device to the same Wi-Fi network as your HUB.
2. Open the app that has the content you want to cast.
3. In the app, find and select the Cast icon.
4. On your device, select the name of your TV.
5. When the Cast icon changes color, you're successfully connected. To stop casting, on your device select the Cast icon, then Disconnect.
## [](https://www.t-mobile.com)Settings
### Display
Display settings control the display format of the signal sent to the HUB. The display format is also dependent on the capabilities of the TV and the content being displayed. To view and manage Display settings:
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences > More > Display__ to view and manage the following:
- Screen resolution
- Auto switch to best resolution (on / off)
- Display Mode (setting for the resolution and refresh rate of the signal sent to the TV)
- Color Depth Settings (determines the number of colors on a screen. Increasing color depth increases the colors rendered)
- Color Space Settings (determines color model encoding format for rendering color on the display)
- Screen position (controls the scaling of display screen)
- Zoom in screen
- Zoom out screen
### Home screen
- The Home screen is the main HUB interface, and is accessed from the __Home__ button on the remote.
- The __Customize channels__ setting allows the user to control the channels displayed on the Home screen.
- __Channels__ are the rows of content displayed on the Home screen, such as:
- Apps (can't be removed)
- Netflix (can't be removed)
- Google Play Music
- YouTube
### Screen saver
Use these settings to put the TVision HUB into screen saver and sleep (power-saving) modes when the HUB is inactive.
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences > Screen Saver__ to view and manage the following:
- Screen Saver
- Turn screen off
- Backdrop
- Colors
- When to start
- 5 minutes
- 15 minutes
- 30 minutes
- 1 hour
- 2 hours
- Put device to sleep
- 30 minutes
- 1 hour
- 3 hours
- 6 hours
- 12 hours
- Never
- Start now
### Keyboard
Keyboard settings control the keyboard layout and functionality for Apps that require keyboard entry. To adjust keyboard settings:
1. From the HUB Home screen, select __Settings.__
2. Select __Device Preferences__ > __Keyboard__.
3. Select from the available options to update settings:
- Current keyboard
- Gboard Settings
- Current version
- Languages (defaults to system language)
- Terms of service
- Privacy policy
- Open source licenses
- Share usage statistics
- Manage keyboards
- Gboard (requires a connected Gboard)
- Google voice typing (on / off)
- Virtual Remote Keyboard
### Surround Sound Audio Output
Audio Output settings control the audio format of the signal sent to the TV / display. The audio format is also dependent upon the capabilities of the TV and the content being viewed. To view and manage Audio Output:
1. From the HUB Home screen, select __Settings.__
2. Select __Device Preferences > More > Audio Output__ to view and manage the following:
- Dolby sounds
- Off
- Line
- RF
- Audio Mixing (on / off)
- Digital Audio Format
- PCM
- SPDIF
- AUTO
- Manual (for definition of audio modes, review theSound section on this page)
- Dolby Atmos in Dolby Digital Plus (Pass through)
- Dolby Digital
- Dobly Digital Plus
- DTS (Pass through)
- DTS-HD (Pass through)
- AAC
- Dobly TrueHD (Pass through)
### Sound
- Sound settings control the system sounds (selections and alerts) that occur as the user navigates through the screens and menus.
- The output sound formats require support of the TVision HUB and the connected TV or sound system. Auto is the recommended setting.
- To update Sound settings:
1. From the HUB Home screen, select __Settings.__
2. Select __Device Preferences > Sound__.
3. Select from the available options to update settings:
- System sounds (on / off)
- Select formats
- Auto: Use the formats that your device supports (recommended)
- None
- Manual
- Dolby Atmos in Dolby Digital Plus (Pass through)
- 9.1 surround sound via Dolby Digital Plus stream (lower bitrate)
- 9.1 => 9 speakers, 1 sub-woofer
- Dolby Digital
- 5.1 surround sound
- 5.1 => 5 speakers, 1 sub-woofer
- Dolby Digital Plus
- 7.1 surround sound
- 7.1 => 7 speakers, 1 sub-woofer
- DTS (Pass through)
- 5.1 surround sound (this is an alternate 5.1 surround sound standard, different than Dolby's)
- 5.1 => 5 speakers, 1 sub-woofer
- DTS-HD (Pass through)
- 7.1 surround sound (this is an alternate 7.1 surround sound standard, different than Dolby's)
- 7.1 => 7 speakers, 1 sub-woofer
- AAC
- 5.1 surround sound
- 5.1 => 5 speakers, 1 sub-woofer
- Dolby TrueHD (Pass through)
- Supports up to 7.1 surround sound, as well as Dolby Atmos (9.1) immersive audio. Support for Dolby Atmos requires Dolby Atmos data embedded in the content being streamed.
- 7.1 => 7 speakers, 1 sub-woofer
### HDMI CEC
HDMI CEC settings allow the HUB device to control the TV input and power. This feature may not be supported by all TV models. To view and manage HDMI CEC settings:
1. From the HUB Home screen, select __Settings.__
2. Select __Device Preferences > More > HDMI-CEC__ to view and manage the following:
- CEC Switch (on / off)
- When enabled in this setting and supported by the TV, this feature allows the TV remote to control the TVision HUB power on / off, volume, and D-pad.
- Some, but not all of these functions may work on some TVs (e.g., you can control power, but not volume).
- May not work for all TV models.
- One key play (on / off)
- When enabled and supported by the TV, powering on the TVision HUB or pressing the Home button will automatically switch the TV input to the TVision HUB and the TVision Home screen.
- Example: If a TV is set for an Xbox on TV Input 2, pressing the TVision Home or Power button will automatically switch the TV Input to TVision on Input 1.
- May not work for all TV models.
- One key power off (on / off)
- Powering off the TVision HUB will power off the TV when this feature is enabled.
- May not work for all TV models.
### Date & time
Date & time settings control date and time source, time zone, and formatting. To edit Date & time settings:
1. From the HUB Home screen, select __Settings.__
2. Select __Device Preferences > Date & time__.
3. Select the desired setting to update:
- Automatic date & time
- Set date (available if Automatic date & time is off)
- Set time (available if Automatic date & time is off)
- Set time zone
- Use 24-hour format
### Language
Language settings control the displayed language for the TVision HUB's Settings menu. Use of this setting will vary by apps outside of the TVision HUB's Settings menu. To update Language settings:
1. From the HUB Home screen, select __Settings.__
2. Select __Device Preferences > Language__.
3. Select from the list of available languages.
### Location
Location enables / disables periodic reporting of HUB device location data to Google. Google may collect location data periodically and use this data in an anonymous way to improve accuracy and location-based services. To manage Location settings:
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences > Location > Location status__ to view and manage the following:
- Use Wi-Fi to estimate locattion
- Off
### About Device
The About Device section allows users to check for system updates and factory reset the HUB device. About Device also provides information including model, versions, serial number, and interface addresses (Wi-Fi, Bluetooth, IP). To view and manage About Device information:
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences > Storage__ to view and manage the following:
- System Update
- Device name
- Restart
- Status
- IP Address
- WiFi Mac address
- Bluetooth address
- Serial number
- Up time
- Legal information (legal documentation and license information provided by Google. Includes OPT-OUT setting for personalized advertising in Legal information > Ads > Opt out of Ads Personalization)
- Model
- Version
- Android security path level
- Kernal version
- Build
- SELinux status
- Netflix ESN
- TVision SW Version
### Storage
Use Storage settings to view usage for apps, photos, videos, audio, downloads, and cached data. You can can remove apps and clear cache as needed (the TVision app can't be deleted).
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences > Storage__.
3. Select __Internal shared storage__ to view storage information for the following:
- Apps
- Photos & videos
- Audio
- Downloads
- Cached data (clears all cached data)
- Misc.
- Available
## [](https://www.t-mobile.com)Accessibility settings
You can use the built-in screen reader, closed captions, and your phone to make your HUB experience more accessible.
### Enable screen reader
When you use a screen reader, you can hear what's happening on your TV or monitor (you may need sighted assistance to turn on the screen reader). To turn on the screen reader:
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences__.
3. Select __> Accessibility > Talkback > Enable.__
### Change screen reader volume & pitch
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences__.
3. Select A__ccessibility > Talkback > Configuration__.
4. Choose one of the following options:
- Speech volume
- Verbosity
- Speak passwords
- Sound feedback
- Sound feedback volume
- Audio ducking
### Closed captions
The following steps will enable closed captions for the TVision app and some other apps. Some apps (like YouTube) may require you to update the settings within that app as well.
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences__.
3. Select __Accessibility > Captions__.
4. Choose one of the following options:
- Display (on / off)
- Select Language
- Text size
- Caption style
### Enable Accessibility shortcut
When the shortcut is on, you can press both the back and down buttons on the remote control for 3 seconds to start an accessibility feature. To enable the Accessibility shortcut:
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences__.
3. Select __Accessibility__ > __Accessibility shortcut__ > __Enable accessibility shortcut__.
4. Select the shortcut service (either __Talkback__ or __Switch Access__).
### Switch Access
Switch Access scans the items on your screen, highlighting each item in turn, until you make a selection. To use Switch Access, you'll first need one or more switches. There are several kinds of switches:
- Use an external switch: A switch is a device that sends a keystroke signal to your Android device. Several companies sell these devices, such as AbleNet, Enabling Devices, RJ Cooper, and Tecla. These devices connect to your Android device via USB or Bluetooth (Google does not endorse these companies or their products).
- Use an external keyboard: You can configure a standard USB or Bluetooth keyboard to work as a switch device by assigning one or more of its keys to actions.
- To turn on Switch Access:
1. From the HUB Home screen, select __Settings__.
2. Select __Device Preferences__.
3. Select __Accessibility__ > __Switch Access__ > __Enable__.
## [](https://www.t-mobile.com)Update & reset
- A factory data reset will erase all data from the TVision HUB's internal storage, including:
- Associated Google accounts
- System and app data and settings
- User downloaded apps
- After the factory reset, the user will need to complete the install process, including pairing the remote and signing into Google and TVision accounts.
### Factory data reset the TVision HUB in settings
1. Select the __Settings__ icon.
2. Select __Device Preferences__ > __Reset__.
3. Confirm you want to reset your device.
### Factory data reset the TVision HUB with the power button
1. Press and hold the button on the side of the TVision HUB device for 15 seconds, then release the button.
2. Using the remote, select __Reset > Erase everything__. If the remote is not working;
1. Navigate to __Reset__ by short-pressing the power button on the side of the TVision HUB.
2. Select __Reset > Erase__ everything by long-pressing the power button on the side of the TVision HUB.
### Restart device
1. On your HUB, open __Settings__.
2. Select __Device Preferences__ > __About__ > __Restart__.
3. Once the system restarts, play your video, music, or game again.
### Update firmware
1. On your HUB, open __Settings__.
2. Select __Device Preferences__ > __About__ > __Build__. If the build is PI.4795, your device is using the most current software.
3. Select __System update__ > __Software update__.
- If your system needs an update, select __Download__.
- If you don't need an update, a "Your system is up to date" message displays.
### Enter Safe mode
1. Hold the __OK__ button for 2 seconds.
2. Select __Restart__.
### Exit Safe mode
1. On your HUB, open __Settings__.
2. Select __Device Preferences__ > __About__ > __Restart__.
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