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Use these steps to set up and manage settings for the TVision HUB. For issues and requests not listed on this page, check out AndroidTV Help​, as the HUB is an Android TV device.

 

HUB / AndroidTV account

  • Sync your media and activity across devices when you sign into a Google account on your HUB (which is an AndroidTV device).
  • Use multiple accounts in YouTube, the Play Store, and other Google services to keep separate watch histories.
  • These settings are specific to the TVision HUB on AndroidTV. These steps will not work with other AndroidTV manufacturer (such as Phillips).
  • This account is for your HUB device, not TVision service.

 

 
Sign in or add an account
 

You can sign in to your Google account when you set up your HUB. If you aren't signed in or want to add another account:

 

  1. On your HUB, open Settings.
  2. Select Accounts & Sign In > Add account.
  3. Use the remote to enter your Google username and password. If you don' t have a Google account, learn how to create one.
 
Change accounts
 

In certain apps, suggestions are based on viewing history. To get personalized results in Google apps, make sure you're signed into the appropriate Google account. To switch accounts:

 

  1. Open an app that uses your Google account, like YouTube or Play Store.
  2. When the app opens, select your account. If the app does ask you to choose an account:
    1. Open the app's settings
    2. Sign out of the current account.
    3. Sign into the desired account. The next time you use the app, you can choose which account you want to use.
 
Sync account
 

'Sync now' will update the HUB device with any changes to the associated Google Account since the last sync.

  • Synced Google apps may include Calendar, Contacts, Google Play Movies and TV, Google Play Music, and People.
  • Syncing apps will improve recommendations and functionality of Google Assistant.
  • The User may disable use of this data for recommendations / Google Assistant by toggling the app to 'disabled.'

 

To sync your account...

  1. From the HUB Home screen, select Settings.
  2. Under 'Accounts & Sign In,' select your account.
  3. Select Sync now at the top of the screen.
 
Remove / manage account
 

You can sync devices and apps, and remove accounts from your HUB.

 

  1. On your HUB, go to the Home screen.
  2. Select the Settings icon in the top-right corner of your TV screen.
  3. Select Accounts & Sign In.
  4. Select the account you want to manage, and choose from the following:
    • Sync now
    • Remove account
    • Choose apps to sync
      • Calendar
      • Contacts
      • Google Play Movies & TV
      • Google Play Music
      • People details

 

Google Assistant

  • You can ask questions and complete tasks on your TVision HUB.
  • The Google Assistant comes installed on your TVision HUB. You can turn it on during the initial setup, or later.
  • On the HUB, the Google Assistant is available in English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese (Brazilian), and Spanish. More languages coming soon!
  • Google Assistant only controls the settings for the device. It does not control settings for the TVision Mobile app. To control settings for the app, see Smart TVs and TV-Connected devices: TVision app.
  • Before you begin, check for updates. See Update & reset.

 

 
Set up your Assistant
 
  1. On your HUB remote, press the Assistant button.
  2. An introduction message will appear on your HUB. Follow the on-screen prompts to finish setup.
 
Talk to your Assistant
 
  • On your HUB remote, press the Assistant button, then ask your question.
  • To make sure the Assistant can hear you, speak into the microphone on your remote.
  • To do more with the Assistant on your HUB:
    • Ask the Assistant "What can you do?"
    • On your phone, download the Assistant app.
 
Manage Google Assistant settings
 
  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Google Assistant. Select to manage the following:
    • Accounts
    • View permissions
    • Searchable apps
    • SafeSearch filter (on / off)
    • Block offensive words (on / off)
 
SafeSearch and Block Offensive Words
 
  • SafeSearch and Block Offensive Words can help you block inappropriate or explicit images from your Google Search results when using Google Assistant to search.
  • These filters aren't 100% accurate, but they help you avoid most adult content. Learn more about how SafeSearch works.

 

To turn on SafeSearch / Block Offensive Words...

Note: This only turns on SafeSearch for your HUB. To manage SafeSearch:

  1. From the HUB Home screen, navigate to Settings.
  2. Select Settings.
  3. Select Device Preferences > Google Assistant.
  4. Toggle the SafeSearch or Block Offensive Words filter on or off.
 
Enable Carrier Billing
 
  • T-Mobile Android phone users can set up T-Mobile billing as their default billing on their device. See Bill to carrier.
  • Sign into the TVision HUB using the same Google username and password.
  • Google recognizes the user's preferences and sets T-Mobile carrier billing as the default billing on the user's Android TV.
  • Google password authentication is required for purchases.

 

Apps & games

You can get apps and games for your HUB through the Play Store app.

 

 
Get apps & games
 
  1. From the HUB Home screen, scroll to and select "Apps."
  2. Select the Play Games app.
  3. Select the app or game you want.
    • To purchase a free app or game, select Install.
    • To purchase a paid app or game, tap the game's price and follow the instructions to complete your purchase.
    • Paid games require adding a payment method. See Google Play Help: Add, remove, or edit your payment method or contact Google support for questions and steps on setting up Google Play payment methods.
 
Manage apps
 
  1. From the HUB Home screen, select Settings.
  2. Select Apps > See all apps.
  3. Select the desired app, then select from the list of actions:
    • Force stop
    • Uninstall
    • Clear data
    • Clear cache
    • Clear defaults
    • Notifications (on / off)
    • Permissions
      • Contacts (on / off)
      • Location (on / off)
      • Microphone (on / off)
      • Phone (on / off)
      • SMS (on / off)
 
Play a game
 
  1. From the HUB Home screen, scroll down to the "Games" row.
  2. Find and select the game you want to play. To see more games, scroll right.
 
Find a previously downloaded app or game
 

 

In your TV settings...

  1. From the HUB Home screen, scroll down and select Settings.
  2. Select Apps.

 

In the Google Play Store...

  1. On your HUB, select the Play Store.
  2. At the top of the screen, select My Apps.
  3. Under "Apps installed," select the app, then select Open.
 
Delete an app or game
 

 

In your TV settings...

  1. From the HUB Home screen, scroll down and select Settings.
  2. Select Apps.
  3. Select the app you want to delete (select See all apps for a complete list).
  4. Select Uninstall > OK.

 

In the Google Play Store...

  1. On your HUB, select the Play Store.
  2. Find the app or game you want to delete.
  3. Select Uninstall. If you don't want an app to show in the top row of the HUB Home screen, turn off notification for that app.
    1. Go to Settings > Apps.
    2. Select the app.
    3. Tap Notifications > Off.
 
Update an app or game
 
  1. On your HUB, open the Play Store.
  2. Choose the My Apps option at the top.
  3. Under "Updates available," you'll find apps that can be updated. Select the app you wish to update, or select Update all.

 

Turn on auto-update

  1. On your HUB, open the Play Store.
  2. Choose the My Apps option at the top.
  3. Select Open settings > Auto-update apps.
 
HUB app management (force stop, clear data, clear cache, clear defaults, notifications)
 

 

  1. From the HUB Home screen, go to Settings.
  2. Select Apps > See all apps.
  3. Select the desired app, then select from the list of actions:
    • Force stop
    • Uninstall
    • Clear data
    • Clear Cache
    • Clear defaults
    • Notifications (on / off)
    • Permissions
      • Contacts (on / off)
      • Location (on / off)
      • Microphone (on / off)
      • Phone (on / off)
      • SMS (on / off)
 
Require a password or authentication for purchases
 
  • You can help prevent accidental purchases on your device from apps and games available outside of the Family section by turning on authentication.
  • Authentication means certain information, like a password, must be entered on your device to make a purchase.
  • Apps and games in the Family section automatically request authentication before buying.

 

What authentication settings mean...

Authentication is required for all digital content purchases through Google Play (including within apps) by default.

  • Every time you authenticate for a purchase, you can continue to buy all forms of digital content through Google Play (including apps) for the next 30 minutes without authenticating again.
  • Authentication is not required for any purchases. Disabling authentication may result in unauthorized purchases. You assume responsibility for all charges, including unintended or unauthorized purchases.
  • Authentication is always required for every purchase under the Family section for an app or game, even if you have your settings set differently.

 

To turn authentication on / off...

Authentication settings apply only to the active account on the device where you add them. If you use your Google Account on more than one device, repeat the steps below for each device. If you use multiple accounts on your device, repeat the steps below for each account on the device.

  1. Open the Google Play Store app.
  2. Select Settings > Purchase authorization.
  3. Choose a setting.
  4. Follow the on-screen instructions.

 

Connections & network

 

 
Pair a Bluetooth Device
 

You can connect wireless keyboards, game controllers, and other devices to your HUB. To pair Bluetooth devices:

  1. On your HUB, go to the Home screen.
  2. Select the Settings icon in the top-right corner of your TV screen.
  3. Under "Remote and accessories," select Add accessory.
  4. On your TV or monitor, select your device from the list.
    • Your TV will display a list of nearby devices available for pairing.
    • If you don't see your device, put your device in pairing mode and it will be added to the on-screen list.
 
Manage network connection
 

"Network & Internet" settings allow the user to enable / disable Wi-Fi for the TVision HUB, scan and select the preferred Wi-Fi network, and view the settings and signal strength for the connected network.

 

  1. On your remote, press Home.
  2. Select the Settings icon in the top-right corner of your TV screen.
  3. Select Network & Internet.
  4. Toggle Wi-Fi on.
  5. Under "Available networks," select the network you wish to connect to.
  6. Enter the password and select the enter icon.

 

To forget a network...

  1. On your remote, press Home
  2. Select the Settings icon in the top-right corner of your TV screen.
  3. Select Network & Internet.
  4. Select the desired network.
  5. Select Forget Network.

 

 
Check network connection
 

Use the TVision Network & Diagnosis tool to monitor network speeds. 

 

  1. On your remote, press Home.
  2. Select TVision Network & Diagnosis (select Apps if TVision Network & Diagnosis does not appear on the Home page).
  3. Select Network Speed to check the current network speeds or select Network Detection to check current network status.

 

Casting

If you have an HUB, you can cast content from phones, tablets or laptops to your TV. If you don't have an HUB, learn how to cast content to other TVs. Important: You can only cast from the latest version of a Chromecast-enabled app or a Chrome browser on a device connected to the same Wi-Fi network as the HUB.

 

To cast content from your device to your TV:

  1. Connect your device to the same Wi-Fi network as your HUB.
  2. Open the app that has the content you want to cast.
  3. In the app, find and select the Cast icon .
  4. On your device, select the name of your TV.
  5. When the Cast icon changes color, you're successfully connected. To stop casting, on your device select the Cast icon, then Disconnect.

 

Settings

 

Display

 

 
Display
 

Display settings control the display format of the signal sent to the HUB. The display format is also dependent on the capabilities of the TV and the content being view. To view and manage Display settings:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > ​More > Display to view and manage the following:
    • Screen resolution
      • Auto switch to best resolution (on / off)
      • Display Mode (setting for the resolution and refresh rate of the signal sent to the TV)
      • Color Depth Settings (determines the number of colors seen on a display. Increasing color depth increases the colors rendered)
      • Color Space Settings (determines color model encoding format for rendering color on the display)
    • Screen position (controls the scaling of display screen)
      • Zoom in screen
      • Zoom out screen
 
Home screen
 
  • The Home screen is the main HUB interface, and is accessed from the Home button on the remote.
  • The Customize channels setting allows the user to control the channels displayed on the Home screen.
  • Channels are the rows of content displayed on the Home screen, such as:
    • Apps (can't be removed)
    • Netflix (can't be removed)
    • Google Play Music
    • YouTube

 

To manage the Home screen...

  1. From the HUB Home screen, scroll to the bottom of the screen and select Customize channels.
  2. Toggle settings to display or hide channels.
 
Screen saver
 

Use these settings to put the TVision HUB into screen saver and sleep (power-saving) modes when the HUB is inactive.

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Screen Saver to view and manage the following:
    • Screen Saver
      • Turn screen off
      • Backdrop
      • Colors
    • When to start
      • 5 minutes
      • 15 minutes
      • 30 minutes
      • 1 hour
      • 2 hours
    • Put device to sleep
      • 30 minutes
      • 1 hour
      • 3 hours
      • 6 hours
      • 12 hours
      • Never
    • Start now
 
Keyboard
 

Keyboard settings control the keyboard layout and functionality for Apps that require keyboard entry. To adjust keyboard settings:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Keyboard.
  3. Select from the available options to update settings:
    • Current keyboard
    • Gboard Settings
      • Current version
      • Languages (defaults to system language)
      • Terms of service
      • Privacy policy
      • Open source licenses
      • Share usage statistics
    • Manage keyboards
      • Gboard (requires a connected Gboard)
      • Google voice typing (on / off)
      • Virtual Remote Keyboard

 

Media & Sound

 

 
Audio Output
 

Audio Output settings control the audio format of the signal sent to the TV / display. The audio format is also dependent upon the capabilities of the TV and the content being viewed. To view and manage Audio Output:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > More > Audio Output to view and manage the following:
    • Dolby sounds
      • Off
      • Line
      • RF
    • Audio Mixing (on / off)
    • Digital Audio Format
      • PCM
      • SPDIF
      • AUTO
      • Manual (for definition of audio modes, see theSound section below)
        • Dolby Atmos in Dolby Digital Plus (Pass through)
        • Dolby Digital
        • Dobly Digital Plus
        • DTS (Pass through)
        • DTS-HD (Pass through)
        • AAC
        • Dobly TrueHD (Pass through)
 
Sound
 
  • Sound settings control the system sounds (clicks and alerts) that occur as the user navigates through the screens and menus.
  • The output sound formats require support of the TVision HUB and the connected TV or sound system. Auto is the recommended setting.

 

To update Sound settings...

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Sound.
  3. Select from the available options to update settings:
    • System sounds (on / off)
    • Select formats
      • Auto: Use the formats that your device supports (recommended)
      • None
      • Manual
        • Dolby Atmos in Dolby Digital Plus (Pass through)
          • 9.1 surround sound via Dolby Digital Plus stream (lower bitrate)
          • 9.1 => 9 speakers, 1 sub-woofer
        • Dolby Digital
          • 5.1 surround sound
          • 5.1 => 5 speakers, 1 sub-woofer
        • Dolby Digital Plus
          • 7.1 surround sound
          • 7.1 => 7 speakers, 1 sub-woofer
        • DTS (Pass through)
          • 5.1 surround sound (this is an alternate 5.1 surround sound standard, different than Dolby's)
          • 5.1 => 5 speakers, 1 sub-woofer
        • DTS-HD (Pass through)
          • 7.1 surround sound (this is an alternate 7.1 surround sound standard, different than Dolby's)
          • 7.1 => 7 speakers, 1 sub-woofer
        • AAC
          • 5.1 surround sound
          • 5.1 => 5 speakers, 1 sub-woofer
        • Dolby TrueHD (Pass through)
          • Supports up to 7.1 surround sound, as well as Dolby Atmos (9.1) immersive audio. Support for Dolby Atmos requires Dolby Atmos data embedded in the content being streamed.
          • 7.1 => 7 speakers, 1 sub-woofer
 
HDMI CEC
 

HDMI CEC settings allow the HUB device to control the TV input and power. This feature may not be supported by all TV models. To view and manage HDMI CEC settings:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > More > HDMI CEC to view and manage the following:
    • CEC Switch (on / off)
      • When enabled in this setting and supported by the TV, this feature allows the TV remote to control the TVision HUB power on / off, volume, and D-pad.
      • Some, but not all of these functions may work on some TVs (e.g., you can control power, but not volume).
      • May not work for all TV models.
    • One key play (on / off)
      • When enabled and supported by the TV, powering on the TVision HUB or pressing the Home button will automatically switch the TV input to the TVision HUB and the TVision Home screen.
      • Example: If a TV is set for an Xbox on TV Input 2, pressing the TVision Home or Power button will automatically switch the TV Input to TVision on Input 1.
      • May not work for all TV models.
    • One key power off (on / off)
      • Powering off the TVision HUB will power off the TV when this feature is enabled.
      • May not work for all TV models.

 

System Settings

 

 
Date & time
 

Date & time settings control date and time source, time zone, and formatting. To edit Date & time settings:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Date & time.
  3. Select the desired setting to update:
    • Automatic date & time
    • Set date (available if Automatic date & time is off)
    • Set time (available if Automatic date & time is off)
    • Set time zone
    • Use 24-hour format
 
Language
 

Language settings control the displayed language for the TVision HUB's Settings menu. Use of this setting will vary by apps outside of the TVision HUB's Settings menu. To update Language settings:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Language.
  3. Select from the list of available languages.
 
Location
 

Location enables / disables periodic reporting of HUB device location data to Google. Google may collect location data periodically and use this data in an anonymous way to improve accuracy and location-based services. To manage Location settings:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Location > Location status to view and manage the following:
    • Use Wi-Fi to estimate location
    • Off
 
About Device
 

The About Device section allows users to check for system updates and restart the HUB device. About Device also provides information including model, versions, serial number, and interface addresses (Wi-Fi, Bluetooth, IP). To view and manage About Device information:

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > About to view and manage the following:
    • System Update
    • Device name
    • Restart
    • Status
      • IP Address
      • WiFi Mac address
      • Bluetooth address
      • Serial number
      • Up time
    • Legal information (legal documentation and license information provided by Google. Includes OPT-OUT setting for personalized advertising in Legal information > Ads > Opt out of Ads Personalization)
    • Model
    • Version
    • Android security path level
    • Kernal version
    • Build
    • SELinux status
    • Netflix ESN
    • TVision SW Version
 
Storage
 

Use Storage settings to view usage for apps, photos, videos, audio, downloads, and cached data. You can can remove apps and clear cache as needed. Note: The TVision app can't be deleted.

 

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences > Storage.
  3. Select Internal shared storage to view storage information for the following:
    • Apps
    • Photos & videos
    • Audio
    • Downloads
    • Cached data (clears all cached data)
    • Misc.
    • Available

 

Accessibility settings

You can use the built-in screen reader, closed captions, and your phone to make your HUB experience more accessible.

 

 
Screen reader
 

When you use a screen reader, you can hear what's happening on your TV or monitor. Important: You need sighted assistance to turn on the screen reader. To turn on the screen reader:

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences.
  3. Select Accessibility > Talkback > Enable.

 

Change screen reader volume & pitch

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences.
  3. Select Accessibility > Talkback > Configuration.
  4. Choose one of the following options:
    • Speech volume
    • Verbosity
    • Speak passwords
    • Sound feedback
    • Sound feedback volume
    • Audio ducking
 
Closed captions
 

The following steps will enable closed captions for the TVision app and some other apps. Some apps (like YouTube) may require you to update the settings within that app as well.

 

  1. From the HUB Home screen, select Settings. Note: For users who may be blind or visually impaired, the Settings button is the last available vertical button on the right side of the remote.
  2. Select Device Preferences.
  3. Select Accessibility > Captions.
  4. Choose one of the following options:
    • Display (on / off)
    • Select Language
    • Text size
    • Caption style

 

To enable or disable captions using your remote....

  • Press the CC button.
  • For users who may be blind or visually impaired, the CC button is the last available vertical button on the left side of the remote.
 
Enable Accessibility shortcut
 

When the shortcut is on, you can press both the back and down buttons on the remote control for 3 seconds to start an accessibility feature.

 

To enable the Accessibility shortcut....

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences.
  3. Select Accessibility > Accessibility shortcut > Enable accessibility shortcut.
  4. Select the shortcut service (either Talkback or Switch Access).
 
Switch Access
 

Switch Access scans the items on your screen, highlighting each item in turn, until you make a selection. To use Switch Access, you'll first need one or more switches. There are several kinds of switches:

 

  • Use an external switch: A switch is a device that sends a keystroke signal to your Android device. Several companies sell these devices, such as AbleNet, Enabling Devices, RJ Cooper, and Tecla. These devices connect to your Android device via USB or Bluetooth. (Google does not endorse these companies or their products.)
  • Use an external keyboard: You can configure a standard USB or Bluetooth keyboard to work as a switch device by assigning one or more of its keys to actions.

 

To turn on the Switch Access...

  1. From the HUB Home screen, select Settings.
  2. Select Device Preferences.
  3. Select Accessibility > Switch Access > Enable.

 

Update & reset

Use the steps below to reset or check for updates on the TVision HUB.

 

 
Restart device
 

 

  1. On your HUB, open Settings.
  2. Select Device Preferences > About > Restart.
  3. Once the system restarts, play your video, music, or game again.
 
Update firmware
 

 

  1. On your HUB, open Settings.
  2. Select Device Preferences > About > Build. If the build is PI.4795, your device is using the most current software. 
  3. Select System update > Software update.
    • If your system needs an update, select Download.
    • If you don't need an update, a "Your system is up to date" message displays.
 
Factory data reset
 

 

  • A factory data reset will erase all data from the TVision HUB's internal storage, including:
    • Associated Google accounts
    • System and app data and settings
    • User downloaded apps
  • After the factory reset, the user will need to complete the install process, including pairing the remote and signing into Google and TVision accounts.

 

To Factory data reset the TVision HUB in settings...

  1. Select the Settings icon at the top of the screen.
  2. Select Device Preferences > Reset.
  3. Confirm you want to reset your device.

 

To Factory data reset the TVision HUB with the power button...

  1. Press and hold the power button on the side of the TVision HUB for 15 seconds, then release the button. 
  2. Using the remote, select Reset > Erase everything. If the remote is not working;
    1. Navigate to Reset by short-pressing the power button on the side of the TVision HUB. 
    2. Select Reset > Erase everything by long-pressing the power button on the side of the TVision HUB.

    

Safe mode

Safe mode is used to troubleshoot applications. While Safe mode is displayed on the screen, third-party apps will be temporary disabled.

Enter Safe mode

  1. Press and hold the OK button for 2 seconds.
  2. You will be prompted to ‘Restart now?’
  3. Select Restart

Exit safe mode

  1. On your HUB, open Settings.
  2. Select Device Preferences > About Restart.    

 

 


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