A strategic plan
Remember the plan we mentioned in phase 1? Your new carrier should collaborate with you to develop your strategic implementation plan. When your carrier takes the time up front to study your organization, to understand its landscape of devices, and to develop a customized plan, it can ultimately make subsequent phases go faster, minimizing downtime for end users.
Tisha Dee, Senior Program Manager Sales Operations at T-Mobile, describes the T-Mobile for Business approach to planning. “We strive to have a comprehensive understanding of our customers’ unique deployment needs—not only from an IT perspective but all aspects of their business, inside and out—to make it a smooth transition.
“We take the time to strategically plan the deployment so it doesn’t interrupt the customer’s business, their ability to use their devices. That goes back to knowing how the company works internally so we don’t disrupt their services, and so their new devices work and are operationally sound.”
Dedicated implementation experts
Your new carrier should offer dedicated implementation support. Having a consistent point of contact throughout the implementation process is important for an efficient, seamless onboarding.
The expertise that point of contact brings to the table is just as important. “The biggest value that we bring is our experience,” says Vance Reyes, Executive Sales Manager, Strategic at T-Mobile for Business. “We have the know-how and the tools to be able to deliver a no-stress switch for the enterprise.”
At the center of your T-Mobile Implementation team is an implementation expert, dedicated to working with you throughout the migration process to ensure that milestones and deadlines are met with no disruption to your daily operations.
Supporting the implementation expert is a team of professionals composed of sales engineers who provide technical support, network engineers who help optimize our coverage, and a dedicated care team that will provide lifecycle support.
Putting our implementation teams to work reduces the demand on your own IT resources—especially critical when those resources are limited. “The challenge for a lot of companies is they don’t have enough IT professionals available to do this,” says Reyes.
“But they’re not alone. We understand that it can be a heavy burden to lift if it were left up to the enterprise to do it, but we have the resources and expertise to help remove that pain point for our customers. So they don’t have to divert hours and hours of their IT talent’s time to handle the migration by themselves.”
A clear process, a strategic plan, dedicated support: you can count on all of these advantages and more when you onboard with T-Mobile for Business. We believe your business deserves nothing less than stellar implementation support—don’t ever settle for less from your mobile carrier.
Read more about how we eliminate compromises for our customers.