PUBLIC SAFETY

We’ve made a 10-year, up to $7.7 billion commitment to first responder agencies.

Connectivity is critical for first responders and we’re delivering it when and where it matters most.

Free unlimited service for first responder agencies.

It’s our pledge to provide FREE unlimited talk, text, and smartphone data for U.S. state and local public law enforcement, fire, and EMS agencies.

T-Mobile connecting heroes T-Mobile connecting heroes T-Mobile connecting heroes

Solutions

Keeping agency employees productive and responsive.

Our mobile-first innovations help equip public safety organizations, including first responders, with solutions that address the needs of citizens—all on a fast network and with your budget needs in mind.

Our tools and solutions include:

  • Network coverage

    Now connecting 99% of Americans.

  • Priority Access and Preemption

    Those approved by the Department of Homeland Security for Wireless Priority Service (WPS) get priority access with preemption to our nationwide network.

  • Push to talk

    Connect directly with team members to resolve issues and speed response.

  • Fleet management

    Make tracking and managing your vehicles simpler and more efficient.

  • 24/7 customer service

    Never miss a beat with constant support and troubleshooting.

  • Mobile routers

    Set up a mobile base station in the back of a truck or emergency vehicle.

NO-RISK NETWORK TRIAL™

Test Drive® our network—risk-free.

Experience America’s largest AND fastest 5G network together with millions of miles of LTE coverage FREE for 30 days—no strings attached.

Woman in business suit stands while holding a coffee and using her smartphone Woman in business suit stands while holding a coffee and using her smartphone Woman in business suit stands while holding a coffee and using her smartphone

Logo for Center for Digital Government

Public safety federal funding under the CARES Act.

As the pandemic demands more from public safety agencies, we partnered with the Center for Digital Government to help state and local governments locate remaining federal funding streams and take advantage of this federal aid by the end of the year.

Additional services

Helping first responder organizations in every possible way.

Closeup of firefighters

Priority access and preemption, no additional charge.

Wireless Priority Service (WPS) enrollment ensures priority access and preemption on our reliable nationwide VoLTE network. Calls placed with WPS are prioritized end to end regardless of the carrier on the other side.

WPS eligibility must be confirmed by USDHS. WPS functionality (including priority access and preemption) may not be available while roaming; may default to 4G signal in areas with standalone-only 5G. Completion of calls not guaranteed.

Two men talking next to T-Mobile service truck

Contact us during disasters for extra support.

From the most significant disasters to major and national special security events we’ve been there for our customers when communications are critical.  With our 24x7x365 dedicated customer support team, mobile device inventory, and a national fleet of mobile cell sites and portable satellite networking systems, we’re committed to helping organizations stay connected when they need it most.

Learn more about our Emergency Management and Response during Wildfires.
Read the case study.

For more information, call our Emergency Response Hotline at (888) 639-0020.

The critical role of emergency preparedness.

T-Mobile’s Emergency Response Team (ERT) serves first responders and helps government, public safety agencies, and infrastructure organizations in the following key areas:

  • Plan for emergencies
  • Identify and apply mitigation strategies
  • Coordinate communication resources
  • Facilitate situational awareness and information sharing

Two men look at a laptop in an emergency area with a T-Mobile branded trailer and satellite in front of a house with damage. Two men look at a laptop in an emergency area with a T-Mobile branded trailer and satellite in front of a house with damage. Two men look at a laptop in an emergency area with a T-Mobile branded trailer and satellite in front of a house with damage.

Additional plans

Affordable ways for first responders to stay connected.

Paramedics sitting on back of vehicle

Introducing Magenta® First Responder for Business Plan.

First responder-owned businesses get 50% off our best small business plan.

Savings vs. Magenta for Business for lines 2-6 with AutoPay. During congestion, customers on this plan using >100GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams on smartphone/tablet at 480p. ​Present verification for account holder at activation, maintain first responder line, & re-verify when requested; otherwise plan becomes Magenta for Business (additional cost up to $20/line per month). See full terms

Police officer smiling

More plans for first responders.

Are you a first responder looking for a personal or family plan?

Let’s partner to improve your public safety services.

1-877-386-4246