During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams on smartphone/tablet at DVD quality (480p). New device, qual'g credit, service & eligible port-in req'd. See full terms
With Magenta® for Business, you’ll pay just $30 per line for 8-12 lines with AutoPay, taxes and fees included—all without the hassle of data overages and surprise fees.
Sales tax & regulatory fees included in monthly service price.
Because you’re never locked into an annual contract, you can enjoy the freedom to focus on your business. And when your business needs change, we’ll be ready to adjust with you.
No 5G signal is more reliable (traveling far and deep) than 600 MHz. See full terms
Unlimited data and texting in 210+ countries and destinations (including Canada and Mexico), and get an hour of Wi-Fi on Gogo®️-enabled flights to, from, or within the U.S.
Qualifying plan required. Standard speeds approx. 128Kbps.
For the third year in a row, J.D. Power has awarded us as #1 in Business Wireless Customer Satisfaction by the people who matter most: our customers.
T-Mobile received the highest score among very small, small/medium, and large enterprise business wireless providers in the J.D. Power 2017-2019 U.S. Business Wireless Customer Satisfaction Studies of customers’ satisfaction with their current wireless provider. Visit jdpower.com/awards
Break free from your wireless carrier and get reimbursed for early termination fees or remaining device payments via one-time bill credit (up to $650/line) for up to 5 business lines ($100/line for more than 6) when you get a new device.
1
Join T-Mobile.
Sign up for unlimited talk, text, and data.
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Send us your bill.
After you get your new phone, please pay your final bill. Then within 90 days of activation, send us your bill with account details and any required documents.
Limited-time offer; subject to change. New device purchase, qualifying credit, port-in from eligible carriers, and qualifying service required. Tax excluded. Submit proof of balance (limit $650 per line for lines 1-5; $100 per line for lines 6+) & 90+ days with carrier within 30 days of port-in and be active and in good standing when processed; allow two bill cycles. We might ask for more information. Must be activated in same market with same billing address. One offer per account.
Businesses who are currently under a postpaid contract or a device payment plan, and have an account in good standing with any qualifying domestic carrier. You can check if you've already redeemed this offer here.
If you have an account with multiple numbers, some having an ETF and some with a payment plan balance, you can submit them all and T-Mobile will reimburse up to $650 per line for the first five lines and $100 for lines six and beyond. However, if you have one line with both charges, you can only request reimbursement for the ETF charge or the device payment balance.
ETF stands for Early Termination Fee, which is the fee charged by your carrier to cancel your service before your contract expires. This can also be referred to as a "Contract Termination Fee".
You have 90 days (or one calendar month) from your date of activation at T-Mobile to submit your request to breakfree@t-mobilesupport.com.
To qualify for the ETF reimbursement offer, you must:
To qualify for the device payment plan reimbursement offer, you must:
Please note that third-party financing plans are not covered, nor are most accessory payment plans. One offer per line (either ETF or device payment reimbursement). All lines must be activated in the same T-Mobile market with the same billing address.
It depends on the promotion. Currently you can only take advantage of one trade-in offer, so you can choose whether you’d like to take advantage of this ETF/device payment offer, or redeem another promotion that requires you to trade-in a device. We cannot pay off your device and/or ETFs if you take advantage of any BOGO (buy one get one) offer, or any other offer requiring a device trade-in.
Yes. Just switch from any Puerto Rico carrier to a T-Mobile Puerto Rico account and follow the reimbursements steps above. To get started, visit www.t-mobilepr.com.
Yes. For the device payment plan, as long as that tablet was financed on a device payment plan that is in good standing, it is eligible for trade-in and reimbursement of up to $650 of the outstanding device payment plan amount. For ETFs, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet. For both offers, you must purchase a new device with T-Mobile on a qualifying postpaid T-Mobile plan.
Once you have received your final bill containing the ETF charge and/or device payment plan balance from your old carrier, send a copy to breakfree@t-mobilesupport.com within 90 days of activating your T-Mobile plan to request reimbursement. We only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fees (ETFs) and/or device payment plan amounts. You can send either a photo or PDF copy of your e-bill from your previous carrier.
We require the final bill because only the final bill discloses the actual amount of your ETF or current device payment plan balance. Generally, your final bill will have a special one-time ETF charge. Most often this is listed as a "Early Termination Fee" or "Contract Termination Fee". Device payment plan balances will be listed as "installment plan balance" or "retail installment plan balance".
You will receive an email notification with the status following your submission.
If your submission request is approved, the amount of ETF and/or device payment balance will be issued to you within two bill cycles.
