Every reason to switch to T-Mobile.
Via bill credits. See full terms
J.D. Power has awarded us #1 in Business Wireless Customer Satisfaction for businesses of all sizes for the fourth year in a row. Including #1 in Performance & Reliability for enterprise and small to medium size businesses.
T-Mobile received the highest score among very small, small/medium, and large enterprise business wireless providers in the J.D. Power 2017-2020 U.S. Business Wireless Customer Satisfaction Studies of customers’ satisfaction with their current wireless provider. Visit jdpower.com/awards
Making the switch is easy.
Break free from your wireless carrier and get reimbursed for early termination fees or remaining phone payments via a one-time bill credit (up to $650/line) for up to 5 business lines (or up to $300/line with 6+ lines) when you get new phones (for up to $4,750 in reimbursed switching costs).
Sign up for unlimited talk, text, and data.
Bring your number.
Most phone numbers, from any US or Puerto Rico postpaid carrier, can be easily transferred to our network, but it’s best to make sure yours is eligible.
Purchase your new phones.
Each transferred line requires the purchase of a new phone.
Send us your bill.
After you get your new phone, please pay your final bill. Then within 90 days of activation, send us your bill with account details and any required documents.
Questions about how to switch?
Who can take advantage of this offer?
Businesses who are currently under a postpaid contract or a phone payment plan, and have an account in good standing with any domestic carrier. You can check if you've already redeemed this offer here.
Can I be reimbursed for both an ETF and a phone payment plan balance?
If you have an account with multiple numbers, some having an ETF and some with a payment plan balance, you can submit them all and T-Mobile will reimburse up to $650 per line for the first give lines and $300 for lines six and beyond. However, if you have one line with both charges, you can only request reimbursement for the ETF charge or the phone payment balance.
What is an "ETF"?
ETF stands for Early Termination Fee, which is the fee charged by your carrier to cancel your service before your contract expires. This can also be referred to as a "Contract Termination Fee".
How soon after I switch to T-Mobile do I have to submit my reimbursement request?
You have 90 days from your date of activation at T-Mobile to submit your request at firstname.lastname@example.org.
What are the eligibility requirements for ETF or phone payment plan reimbursement?
To qualify for the ETF reimbursement offer, you must:
- Switch from a postpaid plan with another U.S. carrier to a postpaid plan on T-Mobile.
- Activate service and transfer over your current number to your new T-Mobile phone.
- Have had at least 90 days in good standing with your previous carrier and phone.
- Activate service and finance or lease a new phone purchase with T-Mobile on a qualifying postpaid plan (T-Mobile Prepaid, No Credit Check, MetroPCS, and Unlimited Talk & Text Only lines do not qualify).
To qualify for the phone payment plan reimbursement offer, you must:
- Have had a device payment plan on a smartphone with a domestic carrier and have made payments on the device and be on good standing for at least 90 days.
- Submit a copy of your device financing details with your latest payment balance from your previous carrier within 90 days of activating a T-Mobile plan.
Please note that third-party financing plans are not covered, nor are most accessory payment plans. One offer per line. All lines must be activated in the same T-Mobile market with the same billing address.
Can this offer be combined with other promotions?
It depends on the promotion.
I live in Puerto Rico. Am I eligible for these offers?
Yes. Just switch from any Puerto Rico carrier to a T-Mobile Puerto Rico account and follow the reimbursements steps above. To get started, visit www.t-mobilepr.com.
Will T-Mobile pay off the ETF or device payment plan on my tablet?
No, tablets are not eligible.
How do I request a reimbursement?
Once you have received your final bill containing the ETF charge and/or phone payment plan balance from your old carrier, go to email@example.com within 90 days of activating your T-Mobile plan and upload a copy or image of your final bill to request reimbursement. We only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fees (ETFs) and/or phone payment plan amounts. You can either attach a PDF copy of your e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the images online.
How do I know if it is my final bill?
We require the final bill because only the final bill discloses the actual amount of your ETF or current phone payment plan balance. Generally, your final bill will have a special one-time ETF charge. Most often this is listed as a "Early Termination Fee" or "Contract Termination Fee". Phone payment plan balances will be listed as "installment plan balance" or "retail installment plan balance".
How do I check the status of my reimbursement?
You will receive an email notification with the status following your submission.
How long will it take to get my reimbursement?
If your submission request is approved, the amount of ETF and/or phone payment balance will be issued to you within two bill cycles.