Every reason to switch to T-Mobile.

You and your business can take advantage of unlimited plans and so much more when you switch. We’ll even help reimburse early termination fees or phone balances. Receive up to $650 per line (for 1-5 lines) or as much as $300 per line (for 6+ lines) via a one-time bill credit when you switch and buy new phones. All with support from a dedicated customer service team.
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Card typically takes 15 days. See full terms

No data overages or surprise fees.

With Magenta® for Business, you’ll pay just $30 per line for 8-12 lines with AutoPay, taxes and fees included—all without the hassle of data overages and surprise fees. 

Sales tax & regulatory fees included in monthly service price.

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No annual service contract.

Because you’re never locked into an annual contract, you can enjoy the freedom to focus on your business. And when your business needs change, we’ll be ready to adjust with you.

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America's largest nationwide 5G network.

We cover more businesses, more people, and more places than anyone else.

Capable device required; coverage not available in some areas. Some uses may require certain plan or feature. See full terms

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Fantastic coverage abroad.

Unlimited data and texting in 210+ countries and destinations (including Canada and Mexico), and get an hour of Wi-Fi on Gogo®️-enabled flights to, from, or within the U.S.

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Qualifying plan required. Standard speeds approx. 128Kbps.

Making the switch is easy.

Break free from your wireless carrier and get reimbursed for early termination fees or remaining phone payments via a one-time bill credit (up to $650/line) for up to 5 business lines (or up to $300/line with 6+ lines) when you get new phones (for up to $4,750 in reimbursed switching costs).

1

Join T-Mobile.

Sign up for unlimited talk, text, and data.

Qualifying credit and service required. During congestion, heavy data users (>50GB/mo. for most plans) and customers choosing lower-prioritized plans may notice lower speeds than other customers; see plan for details. Video typically streams on smartphone/tablet at DVD quality (480p).

2

Bring your number.

Most phone numbers, from any US or Puerto Rico postpaid carrier, can be easily transferred to our network, but it’s best to make sure yours is eligible.

3

Purchase your new phones.

Each transferred line requires the purchase of a new phone.

4

Send us your bill.

After you get your new phone, please pay your final bill. Then within 90 days of activation, send us your bill with account details and any required documents.

Bill payment can only occur once you have your new T-Mobile phone, you’ve paid your previous carrier’s final bill, and you submit required documentation within 90 days of activation. You must send a copy of your bill showing ETF(s) or phone payment plan, phone number(s), name, and address to breakfree@t-mobilesupport.com.
Ready to submit for reimbursement?

Questions about how to switch?

Businesses who are currently under a postpaid contract or a phone payment plan, and have an account in good standing with any domestic carrier. You can check if you've already redeemed this offer here.

If you have an account with multiple numbers, some having an ETF and some with a payment plan balance, you can submit them all and T-Mobile will reimburse up to $650 per line for the first give lines and $300 for lines six and beyond. However, if you have one line with both charges, you can only request reimbursement for the ETF charge or the phone payment balance.

ETF stands for Early Termination Fee, which is the fee charged by your carrier to cancel your service before your contract expires. This can also be referred to as a "Contract Termination Fee".

You have 90 days from your date of activation at T-Mobile to submit your request at breakfree@t-mobilesupport.com.

To qualify for the ETF reimbursement offer, you must:

  • Switch from a postpaid plan with another U.S. carrier to a postpaid plan on T-Mobile.
  • Activate service and transfer over your current number to your new T-Mobile phone.
  • Have had at least 90 days in good standing with your previous carrier and phone.
  • Activate service and finance or lease a new phone purchase with T-Mobile on a qualifying postpaid plan (T-Mobile Prepaid, No Credit Check, MetroPCS, and Unlimited Talk & Text Only lines do not qualify).

To qualify for the phone payment plan reimbursement offer, you must:

  • Have had a device payment plan on a smartphone with a domestic carrier and have made payments on the device and be on good standing for at least 90 days.
  • Submit a copy of your device financing details with your latest payment balance from your previous carrier within 90 days of activating a T-Mobile plan.

Please note that third-party financing plans are not covered, nor are most accessory payment plans. One offer per line. All lines must be activated in the same T-Mobile market with the same billing address.

It depends on the promotion.

Yes. Just switch from any Puerto Rico carrier to a T-Mobile Puerto Rico account and follow the reimbursements steps above. To get started, visit www.t-mobilepr.com.

No, tablets are not eligible.

Once you have received your final bill containing the ETF charge and/or phone payment plan balance from your old carrier, go to breakfree@t-mobilesupport.com within 90 days of activating your T-Mobile plan and upload a copy or image of your final bill to request reimbursement. We only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fees (ETFs) and/or phone payment plan amounts. You can either attach a PDF copy of your e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the images online.

We require the final bill because only the final bill discloses the actual amount of your ETF or current phone payment plan balance. Generally, your final bill will have a special one-time ETF charge. Most often this is listed as a "Early Termination Fee" or "Contract Termination Fee". Phone payment plan balances will be listed as "installment plan balance" or "retail installment plan balance".

You will receive an email notification with the status following your submission.

If your submission request is approved, the amount of ETF and/or phone payment balance will be issued to you within two bill cycles.

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