Three Mobility Trends That Will Make or Break Your Business
Companies that prioritize customer experience generate 60% higher profits than their competitors.4 That’s not all. Compelling research from reliable sources such as Forbes and Gartner cite the benefits of focusing on customers first. This approach is magnified when enterprise companies leverage the power of mobility to create stronger customer experiences at every touch point.
Today, 82% of smart phone users consult their phones in-store just before making a purchase.5 This puts consumers in the driver’s seat when it comes to deciding which brands to research and which to consider for purchase. Thanks to new devices and ever-evolving mobile networks, companies are able to connect with customers on their turf, via the medium that’s literally at their fingertips. That allows brands to create a personalized customer experience that drives revenue. Consumers are shaping brands in real time, and in return, brands are connecting with audiences in more meaningful ways that can shift perception and lead to a stronger bottom line.
These and other mobility trends are making it easier than ever to connect with customers and provide the attention, communication, and service consumers have come to expect. Download the T-Mobile for Business 2019 Mobility Trends Report to discover the top three trends in mobility and learn how your company can leverage each of them to compete.