We're here to help! Check out the steps below to troubleshoot issues that may impact your
T-Mobile Internet help
First, check that:
1. Your gateway has signal
If you don't have signal or if your signal is low, use the
T-MobileInternet app to help find the best placement for your gateway.
2. Firewall / antivirus software are turned off
If necessary, turn these back on after you complete your data session to secure your network.
3. The issue isn't app or device-specific
If you're having trouble with a specific app, browser, or device, it may be related to your settings or an issue with the app or browser itself.
Next, select the issue you are experiencing:
T-Mobile Internet app issues
Get help if you are experiencing issues with the
TV / Video streaming issues
Get help if you are having trouble watching videos or streaming TV while connected to
Specific page / app issues
Get help if you can connect to
Gateway won't turn on
Get help if your gateway is plugged in to a power source but won't power on.
Wi-Fi network / SSID
Get help if you can't see your
Can't connect to
Get help if you can see your network when you scan for
Losing / Dropping
Get help if you can connect to your network, but you keep losing or dropping signal while connected.
Get help if you can connect to your network, but your internet is slow.
If you still have questions or need help, our Internet support team is here for you.