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Get help with dropped or lost Wi-Fi connections

 

Tip: For additional help with these steps, visit Devices, then select your device and navigate to the specific procedure.

  1. Check that the power cable is securely plugged into the device and outlet.
  2. Move the device to within 15 feet of the gateway to ensure there is no interference.
  3. Turn off any VPN settings or apps, as well as any firewalls.
  4. Turn off your gateway for a few seconds, then turn it back on.
  5. Restart any devices connected to the Gateway.
  6. Make sure you're not exceeding the maximum recommended devices on the Nokia 5G21 Gateway or T-Mobile LTE Wi-Fi Gateway
  7. If you still need help, give us a call at 1-844-275-9310

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