Support SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Get help with dropped or lost Wi-Fi connections


Tip: For additional help with these steps, visit Devices, then select your device and navigate to the specific procedure.

  1. Check that the power cable is securely plugged into the device and outlet.
  2. Move the device to within 15 feet of the gateway to ensure there is no interference.
  3. Turn off any VPN settings or apps, as well as any firewalls.
  4. Turn off your gateway for a few seconds, then turn it back on.
  5. Restart any devices connected to the Gateway.
  6. Make sure you're not exceeding the maximum recommended devices on the Nokia 5G21 Gateway or T-Mobile LTE Wi-Fi Gateway
  7. If you still need help, give us a call at 1-844-275-9310

Was this helpful?