[Skip to main content](https://www.t-mobile.com#content-main) Screen share in progress. End session. All information on this page is hidden from your Expert. All personal information on this page is hidden from your Expert. [](https://www.t-mobile.com/) Login [Cart](https://www.t-mobile.com/cart) [](https://www.t-mobile.com/) Search Search Submit search query Close out of search RECENT SEARCHES0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/cell-phone-plans) Plans - Mobile plans - [Unlimited Phone Plans](https://www.t-mobile.com/cell-phone-plans) - [Unlimited Age 55+](https://www.t-mobile.com/cell-phone-plans/unlimited-55-senior-discount-plans) - [Military & Veterans](https://www.t-mobile.com/cell-phone-plans/military-discount-plans) - [First Responder](https://www.t-mobile.com/cell-phone-plans/first-responder-discounts) - Other plans - [5G Home Internet Plans](https://www.t-mobile.com/home-internet/plans) - [Fiber Internet Plans](https://www.t-mobile.com/home-internet/fiber) - [Watch & Tablet Plans](https://www.t-mobile.com/cell-phone-plans/affordable-data-plans) - [Prepaid Phone Plans](https://prepaid.t-mobile.com/prepaid-plans) - [Business Phone Plans](https://www.t-mobile.com/business/wireless-business-plans) - [Phones & devices](https://www.t-mobile.com/cell-phones) Phones & devices - [Cell phones](https://www.t-mobile.com/cell-phones) - [5G phones](https://www.t-mobile.com/5g/phones) - [Tablets](https://www.t-mobile.com/tablets) - [Smartwatches](https://www.t-mobile.com/smart-watches) - [Hotspots & more](https://www.t-mobile.com/hotspots-iot-connected-devices) - [Accessories](https://www.t-mobile.com/accessories) - [Bring your own device](https://www.t-mobile.com/commerce/bring-your-own-phone?INTNAV=tNav%3ADevices%3ABYOD) - [Tech Gift Ideas](https://www.t-mobile.com/devices/tech-gifts) - [Deals](https://www.t-mobile.com/offers) Deals - [See all deals](https://www.t-mobile.com/offers) - [Apple](https://www.t-mobile.com/offers/apple-iphone-deals) - [Samsung](https://www.t-mobile.com/offers/samsung-phone-deals) - [Motorola](https://www.t-mobile.com/offers/motorola-phone-deals) - [Google](https://www.t-mobile.com/offers/google-phone-deals) - [Revvl](https://www.t-mobile.com/offers/t-mobile-revvl-phone-deals) - [Free & Zero Down Phones](https://www.t-mobile.com/switch/free-cell-phone-with-plan) - [Coverage](https://www.t-mobile.com/coverage/network) Coverage - [Our network](https://www.t-mobile.com/coverage/network) - [4G & 5G Coverage map](https://www.t-mobile.com/coverage/coverage-map) - [What is 5G](https://www.t-mobile.com/5g) - [Satellite Phone Service](https://www.t-mobile.com/coverage/satellite-phone-service) - [Rural & Small Towns](https://www.t-mobile.com/coverage/small-towns-rural-areas) - [Try our network](https://www.t-mobile.com/offers/free-trial) - [5G news](https://www.t-mobile.com/news/category/network) - [Home Internet](https://www.t-mobile.com/home-internet/eligibility) - [Join Us](https://www.t-mobile.com/resources/how-to-join-us) Join Us - Switch to T-Mobile - [How to switch](https://www.t-mobile.com/resources/how-to-join-us) - [Bring your own phone](https://www.t-mobile.com/resources/bring-your-own-phone) - [Keep your number](https://www.t-mobile.com/resources/keep-your-number) - [Keep & switch](https://www.t-mobile.com/switch/keep-phone-switch-from-verizon-or-att) - [Family Freedom](https://www.t-mobile.com/switch/pay-off-carrier-etf-phone-deal) - [Try our network](https://www.t-mobile.com/offers/free-trial) - Customer benefits - [See all benefits](https://www.t-mobile.com/benefits) - [Why become a member](https://www.t-mobile.com/membership) - [TV & streaming](https://www.t-mobile.com/tv-streaming) - [Travel benefits](https://www.t-mobile.com/benefits/travel) - [Music & concert perks](https://www.t-mobile.com/benefits/music-deals) - [Block scam calls](https://www.t-mobile.com/benefits/scam-shield) - [T-Mobile Tuesdays](https://www.t-mobile.com/offers/t-mobile-tuesdays) [Find a store](https://www.t-mobile.com/stores/locator?INTNAV=tNav%3AStoreLocator) [Contact & support](https://www.t-mobile.com/contact-us) Contact & support - [1-800-T-MOBILE](tel:1-800-866-2453) - [Check order status](https://www.t-mobile.com/orders/order-status) - [Help & support](https://www.t-mobile.com/support) - Screen share with an Expert [Cart](https://www.t-mobile.com/cart) Search Search Submit search query Close out of search RECENT SEARCHES0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions My account [Login](https://www.t-mobile.com/account/dashboard) [Back to my account](https://www.t-mobile.com/account/dashboard) - [Bill pay](https://www.t-mobile.com/bill/summary) - [Add a line](https://www.t-mobile.com/commerce/device-intent?INTNAV=tNav%3AMyAccount%3AAddALine) - [Upgrade](https://www.t-mobile.com/purchase/shop) - [Check order status](https://www.t-mobile.com/orders/check-order) - [Ask the Community](https://www.t-mobile.com/community/?INTNAV=tNav%3AMyAccount%3ACommunity) more from T-Mobile - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) Legal - [Privacy Policy](https://www.t-mobile.com/privacy-center/our-practices/privacy-policy) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com/dns?Brand=Magenta&Site=Sell_Web&Origin_URL=https%3A%2F%2Fwww.t-mobile.com) - [Privacy Center](https://www.t-mobile.com/privacy-center) [](https://www.t-mobile.com) [Check transfer status](https://www.t-mobile.com/my-account/port-in-dashboard) # Let’s check your order Let’s try that again. Please check the order number, last name, and ZIP code you entered below. Order number * Last name * Billing ZIP code * Check Status [Login for order History](https://www.t-mobile.com/signin) # Order Placed: Scheduled delivery: Express We’ll notify you when your order is ready for pick up. Bring your ID for verification. Your order will be held until this pickUpByDate. If not picked up, it will be canceled and refunded. You will be notified when your order is ready. Please bring your ID for verification. storeModalLinkLabel - Placed - Prepared - On the way - Delivered - Placed - Ready - Picked up [Track package](https://www.t-mobile.com) Delivery code: Delivery code:: Pending ## Same-day orders require a code You’ll need to provide the delivery code when your driver arrives. ## Bring your valid ID and trade-in device if it’s ready. ## This order requires a signature upon delivery. - item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.label \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text](https://www.t-mobile.com) item.label item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.linkText](https://www.t-mobile.com) item.linkText item.label item.body ## item.tidbit.title item.tidbit?.description Tracking map cannot be displayed - URL not in approved allowlist. Loading delivery tracking map... Configured map URL not in approved allowlist. Please contact administrator. View order details Order number orderNumber Estimated to ship estimatedDelivery Delivered deliveredDate Delivery address addressLine1 addressLine2 addressLine3 cityName, stateCode zip Pick up by pickUpByDate at pickUpByTime Your order will be held until this date. If not picked up, it will be canceled and refunded. Picked up __pickedUpDate at pickedUpTime__ at storeName Scheduled delivery deliveryWindowTime Scheduled delivery Express Delivery address addressLine1 addressLine2 addressLine3 cityName, stateCode zip Items in this order Item in this order Items in this order Oops! Something went wrong. Please try again later. Qty: * * * ## Trade-in devices ## Same-day Delivery Notice Delivery drivers can’t accept trade in devices. How to trade-in your device - item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.label \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text](https://www.t-mobile.com) item.label item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.linkText](https://www.t-mobile.com) item.linkText item.label item.body ## item.tidbit.title item.tidbit?.description ## Next steps You have until __orderPickupByDate__ to pick up your order at the store.  Don’t forget to bring your: 1. Order number 2. Valid ID 3. Trade-in device __Find My Device must be turned off__ to receive the full value for your trade-in. You can quickly do this now in your settings. Have trade-in questions? ## Next steps You have until __orderPickupByDate__ to pick up your order at the store.  Don’t forget to bring your: 1. Order number 2. Valid ID ## Get ready to trade in Once your new device is delivered, you'll have __30 days__ to send your trade-in device. You can do it in-store or ship it.

 __Find My Device__ must be turned off in your settings to qualify for your savings. If it's left on, you won't receive any value for your device. Have trade-in questions? ## Let’s start your number transfer Starting your transfer request now helps make sure your number is ready when your device arrives. [How to transfer your number](https://www.t-mobile.com/support/account/transfer-your-phone-number#secondheading) [Start or check transfer status](https://www.t-mobile.com/portin/dashboard) ## Get ready to activate your line! ## You’ll get a notification Any device you’re bringing will prompt you to set up an eSIM and connect to T-Mobile. Didn’t receive a push notification or email instructions to activate your eSIM? [Get help](https://www.t-mobile.com/support/devices/sim-esim) ## You may have rebates! To see if you’re eligible, activate your SIM card and create a T-Mobile ID. [Back to Shop](https://www.t-mobile.com/cell-phones)  This website has a valid certificate and uses SSL to encrypt data going between your browser and the website. For information about how we collect, use, disclose, and protect your information, see the [T-Mobile Privacy Notice](https://www.t-mobile.com/privacy-center.html?INTNAV=fNav%3ACorpResponsibility%3APrivacyCenter) Can we help ? We'll help you find the right fit  Call us 1-800-T-Mobile [Call us 1-800-T-Mobile](tel:+1%20800-866-2453) Your information will not be used for any other purpose. For details about how we protect your information, see the [T-Mobile Privacy Policy.](https://www.t-mobile.com/privacy-center.html?INTNAV=fNav%3ACorpResponsibility%3APrivacyCenter) Send it in Go in store #### Trading in is as easy with
ship kit. Your ship kit includes everything you need, so don’t worry. But here’s what to expect: 1. __Don’t worry, you won’t be without a phone__ The first thing we’ll do is ship your new device! We’ll also send a trade-in ship kit with prepaid shipping and instructions. 2. __Sit back, relax, and transfer your data__ Transferring your data from the old device to the new one isn’t hard. It just takes a little time. [Learn how](https://www.t-mobile.com/support/devices/set-up-a-new-t-mobile-phone) 3. __Turn off Find My iPhone__ For iPhone users this is necessary to reset your trade-in device or we can’t user it—and you won’t get the value for it. [Learn how](https://www.t-mobile.com/support/devices/apple/apple-find-my-iphone-activation-lock) 4. __You have 30 days to send in your trade-in__ Once we receive your device and verify its condition, we’ll confirm your trade-in is final. #### Bring your trade-in to a store location and we’ll handle it. 1. __Want to save time? Do a little prep in advance__ Back up your device and turn off Find My iPhone before you go to the store to save time. 
[How to back up my device](https://www.t-mobile.com/support/tutorials/topic/update-amp-backup/how-to-back-up-or-restore-contacts/device) 2. __Come on in to a T-Mobile store near you__ Once your new device has shipped, come to a T-Mobile store within 30 days. 3. __Remember to bring both your devices__ We can help set up your new device and take care of your trade-in.   __Visit a store with your new iPhone 
and trade-in device.__ [Find a store near me](https://www.t-mobile.com/stores/locator) ## storeModalHeadline Your pickup store [](https://www.t-mobile.com) [](https://www.t-mobile.com) ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
[__T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice). Accept and continue No thanks __Next:__ Generate a code to share with your Expert ## Share this code with your Expert code Once your code has been successfully entered by your Expert, this window will close and continue to the session. ## Allow screen sharing with your Expert? Personal and sensitive data is hidden for your security and privacy. Allow Don’t allow ## End your session? Ending your session will stop sharing your screen, but will not end your call. End session Continue session ## Your session has ended Your screen is no longer being shared with your Expert. OK Share again ## You are already in an active session OK ## Your code has expired Generate a new one to share with your Expert. Generate new code ## Follow T-Mobile - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### Even more plans Even more plans - [International phone plans](https://www.t-mobile.com/cell-phone-plans/international-roaming-plans) - [International passes](https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass) - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Phone and internet bundle package](https://www.t-mobile.com/cell-phone-plans/phone-home-internet-bundle) - [Hotspot data plans](https://www.t-mobile.com/cell-phone-plans/affordable-data-plans/hotspots) - [Smartwatch data plans](https://www.t-mobile.com/cell-phone-plans/affordable-data-plans/smartwatches) - [Wireless business plans](https://www.t-mobile.com/business/wireless-business-plans) - ### Shop cell phones by brand Shop cell phones by brand - [Apple iPhones](https://www.t-mobile.com/cell-phones/brand/apple) - [Samsung Galaxy phones](https://www.t-mobile.com/cell-phones/brand/samsung) - [Google Pixel phones](https://www.t-mobile.com/cell-phones/brand/google) - [T-Mobile Revvl phones](https://www.t-mobile.com/cell-phones/brand/t-mobile) - [Motorola Moto phones](https://www.t-mobile.com/cell-phones/brand/motorola) - ### New featured cell phones New featured cell phones - [New Apple iPhone Air](https://www.t-mobile.com/cell-phone/apple-iphone-air) - [New Apple iPhone 17](https://www.t-mobile.com/cell-phone/apple-iphone-17) - [New Apple iPhone 17 Pro](https://www.t-mobile.com/cell-phone/apple-iphone-17-pro) - [New Apple iPhone 17 Pro Max](https://www.t-mobile.com/cell-phone/apple-iphone-17-pro-max) - [New Samsung Galaxy Z Fold7](https://www.t-mobile.com/cell-phone/samsung-galaxy-z-fold7) - [New Google Pixel 10](https://www.t-mobile.com/cell-phone/google-pixel-10) - ### New featured tablets, smartwatches & more New featured tablets, smartwatches & more - [Apple Watch Series 11 42mm](https://www.t-mobile.com/smart-watch/apple-watch-series-11-42mm) - [Apple Watch Series 11 46mm](https://www.t-mobile.com/smart-watch/apple-watch-series-11-46mm) - [Apple Watch SE 3 40mm](https://www.t-mobile.com/smart-watch/apple-watch-se-3-40mm) - [Apple Watch SE 3 44mm](https://www.t-mobile.com/smart-watch/apple-watch-se-3-44mm) - [Apple Watch Ultra 3](https://www.t-mobile.com/smart-watch/apple-watch-ultra-3) - [Samsung Galaxy Watch8 Classic 46MM](https://www.t-mobile.com/smart-watch/samsung-galaxy-watch8-classic-46mm) - ### Helpful consumer guides Helpful consumer guides - [Dialed In](https://www.t-mobile.com/dialed-in) - [iPhone 17 Series: Everything You Need to Know](https://www.t-mobile.com/dialed-in/devices/iphone-17-series) - [How to Watch the Las Vegas Grand Prix](https://www.t-mobile.com/dialed-in/tips-tricks/how-watch-f1-las-vegas-grand-prix) - [The 6 Best Samsung Phones of 2025](https://www.t-mobile.com/dialed-in/devices/best-samsung-phones) - [How Does Satellite Phone Service Work?](https://www.t-mobile.com/dialed-in/wireless/how-satellite-phone-service-works) - ### T-Mobile customer benefits T-Mobile customer benefits - [TV streaming deals](https://www.t-mobile.com/tv-streaming) - [T-Mobile Tuesdays](https://www.t-mobile.com/offers/t-mobile-tuesdays) - [In-flight wi-fi](https://www.t-mobile.com/benefits/travel/in-flight-wifi) - [Refer-a-Friend](https://referral.t-mobile.com/?INTNAV=fNav%3AT-MobileCustomerBenefits%3ARefer-a-Friend) - [Device protection plan](https://www.t-mobile.com/benefits/phone-protection-plans) - [Protection 360® HomeTech](https://www.t-mobile.com/benefits/phone-protection-plans/p360-home-tech) - ### Switch to T-Mobile Switch to T-Mobile - [How to switch to T-Mobile](https://www.t-mobile.com/resources/how-to-join-us) - [Try our 5G network](https://www.t-mobile.com/offers/free-trial) - [Bring your own device](https://www.t-mobile.com/resources/bring-your-own-phone) - [Switch to T-Mobile from Verizon or AT&T](https://www.t-mobile.com/switch/keep-phone-switch-from-verizon-or-att) - [Family freedom deal](https://www.t-mobile.com/switch/pay-off-carrier-etf-phone-deal) - [Cell phone trade-in](https://www.t-mobile.com/devices/phone-trade-in) - ### Additional support Additional support - [View return policy](https://www.t-mobile.com/responsibility/legal/return-policy) - [Contact us](https://www.t-mobile.com/contact-us) - [Billing](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Shipping & pickup options](https://www.t-mobile.com/customers/shipping-dates) - [Emergency Broadband Benefit](https://www.t-mobile.com/customers/emergency-broadband-benefit) - [Free Internet for Students](https://www.t-mobile.com/brand/project-10-million) - [Redeem a rebate](https://promotions.t-mobile.com/?INTNAV=fNav%3AAdditionalSupport%3ARedeemARebate) - [Domestic Violence Resources](https://www.t-mobile.com/support/account/keeping-customers-safe-connected) - ### About T-Mobile About T-Mobile - [Our Story](https://www.t-mobile.com/our-story) - [T-Mobile careers](https://careers.t-mobile.com/?INTNAV=fNav%3AAboutT-Mobile%3AOurStory%3AT-MobileCareers) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Newsroom](https://www.t-mobile.com/news) - [Corporate Responsibility](https://www.t-mobile.com/responsibility) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/our-story) - [Investor relations](https://investor.t-mobile.com/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://careers.t-mobile.com?INTNAV=fNav%3ACareers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Consumer Health Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyNotice#health-data-privacy-notice) - T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) © 2026 T‑Mobile USA, Inc.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications