Device transfer guide

Congrats on your new mobile device! Follow the steps below to set it up right.
Here to set up T-Mobile Home Internet? Get the details

1. Back up your content.

Make sure you do this before you turn on your new phone.

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2. Set up your new device.

Current T-Mobile customers upgrading to a new device: Use the new SIM card that came in the box with your device. If you bought an iPhone, the SIM may already be installed. See how to install and activate your SIM at

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New customers or new phone lines: When your T-Mobile SIM Starter Kit arrives, follow the set-up instructions to insert the new SIM into your device and activate. Or see how at

3. Manage your content.

Plus, find out how to use and manage your new device.

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Trading in your old device?

Visit or the T-Mobile app to print your shipping label. Don't forget to turn off the Find My Phone feature before sending in your device.

Get the T-Mobile App today.

Upgrade your phone, pay your bill, manage your account, and contact Care—virtually anytime, anywhere.