Pro installation currently unavailable

To ensure the safety of our installers and customers, pro installations are on hold until further notice. 


Looking for TVision LIVE, TVision VIBE, and TVision CHANNELS for T-Mobile postpaid wireless plans? Visit for details! The information on this page is only for supporting the TVision Home product. 


Pro installation

If you opted for professional installation when you signed up for TVision, here's how it works.

A professional installation is the best option for you if your modem is further than six feet from your main TV—where the set-top box will be connected, or if there's more than 20 feet between the set-top box and any lite boxes (for additional TVs).


About your installation appointment

  • The account holder isn't required to be home during installation, but someone 18 years of age or older must be home.
  • Your technician will bring all TVision equipment on the day of your appointment.
  • Your first month's bill is charged on the day of activation. For pro installations, this is the day of your installation appointment.
  • View your scheduled installation appointment in the Customer Portal.


Need to make changes to your installation appointment? Call our TV Experts at 1-877-773-1563, or log in to your Customer Portal to message us.

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